Field Service Engineer in Andover

Major Job Functions:

• Communicate with customer / End user to ensure knowledge of customer procedures, adhere to site requirements. Provide an estimate of arrival time. (10%)
• Perform Pre task assessments to ensure the site and tasks performing are safe and in line with the Diperk / Finning safety standards (20%)
• Carry out complex diagnosis to determine the likely cause of reported Engine problems both mechanical and Electrical including aftertreatment systems using Perkins EST and specialist diagnosis equipment. Update the customer with any information for the work required. Provide a comprehensive detailed report to allow Diperk to construct a quote as requested by the customer. (25%)
• Identify the parts required to carry out the repair and requisition any parts and determine expected time of delivery so that a date and time of any necessary service re‑visit can be agreed with customer. (10%)
• Undertake Major overhauls, minor repairs, and Preventative Maintenance service work on the Perkins engines to the agreed work plan, removing and dispatching components for specialist attention and re‑installing the original or replacement, to bring the machine up to the required standards. (25%)
• Being available to support a call out Rota for out of hours breakdowns and service requests from our customers, being available for overtime and travel throughout the UK with occasional overnight stays (10%)

Specific Skills:

• Work autonomously on own initiative as well as part of a team
• Good interpersonal skills and ability to build positive relationships across all levels of the business.
• Strong planning and organisational skills with the ability to work in high-pressured situations and to tight deadlines.
• Ability to follow processes and best practices.
• Effective problem solver with strong analytical skills
• Motivated and Dynamic Self-starter
• High attention to detail required.
• Good IT skills
• Champions health & safety

Knowledge:

• Field-based diagnosis tools and equipment is essential
• In depth knowledge of Diesel engines.
• Mechanical and electrical engine systems including aftertreatment.
• Power Generation systems.
• Warranty Processes. (Desirable)
• Commissioning processes (Desirable)

Accountability:

• Undertake a local site risk assessment prior to commencing service work, preparing an appropriate method statement in line with standard situation procedures and principles, or discuss rectification of site circumstances with customer and / or Diperk supervisor so that all work is carried out in accordance with health and safety requirements.
• Inspect and test completed machine to ensure unit is operating to expected performance levels, reporting any further defects or suspect conditions to the customer to support the ongoing operational effectiveness of the machine.
• Finish the service reports and warranty documentation to enable the correct and timely charging of the customer and suppliers.
• Ensure compliance with all Health and Safety policies and procedures.

Education & Experience:

• Engineering qualification at NVQ level 3 or equivalent
• 5 years’ experience in a field service environment.
• Working directly with customers.
• Marine Engineering
• Heavy Earth Moving equipment operating.
• Construction and static machines.
• Power Generation
• Full UK driving Licence.

For this role the candidate will be supplied with a service van, laptop and mobile phone they will also receive distributor level training using the latest diagnostic equipment.

At Finning, we prioritize creating a diverse and inclusive environment. We are proud to be an equal opportunity employer, and we actively encourage all individuals to express themselves and achieve their full potential. As a company, we continuously strive to enhance our outreach to individuals of all backgrounds and identities. We do not discriminate against applicants based on gender identity, race, national and ethnic origin, religion, age, sexual orientation, marital and family status, and / or mental or physical disabilities. Furthermore, Finning is committed to collaborating with and providing reasonable accommodations / adjustments to individuals with disabilities. If you require an adjustment / accommodation at any point during the recruitment process, please inform your recruiter. Finning is a forces-friendly employer having signed the Armed Forces Covenant, and pledges to treat those who serve or have served in the armed forces, and their families fairly.