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- Tasks: Lead a team of engineers to deliver top-notch customer service and optimise resources.
- Company: Join Finning Power Rental, a leader in temporary power solutions.
- Benefits: Enjoy competitive salary, 25 days leave, annual bonus, and flexible working options.
- Why this job: Make a real impact in a dynamic environment while developing your leadership skills.
- Qualifications: Strong customer service skills and good IT proficiency required.
- Other info: Diverse workplace with a focus on employee wellbeing and career growth.
The predicted salary is between 36000 - 60000 ÂŁ per year.
Permanent As a Service Controller you will oversee a team of engineers and ensure an excellent customer experience by optimising the resources to meet the customer needs efficiently whilst maintaining the high standard of service delivery Finning Power Rental is a leading provider of temporary and emergency power solutions to hire and rent across the U.As part of the Finning group, we are the largest global dealer of Cat® products and services. Lead service engineering team by understanding & responding to customer requests, assessing & prioritising their need and identifying the actions to take place with agreed timescales. Support fleet availability by ensuring processes are adhered to and inspections, repairs and servicing/maintenance is performed in a timely manner and all data is recorded and up to date (20%) Plan all jobs to maximise engineer productivity and driving asset utilization. Drive 5-star contamination control practices through audits and operational best practice (5%) Identify and exploit opportunities to address safety reworks, priority reworks and servicing /maintenance at the same time as the repairs. Keep all systems up-to-date at all stages with accurate job and fleet information. (Timely up-loading of internal drives with data (10%) Drive employee engagement in line with agreed business targets driving a consistent approach through the team, using the employee engagement survey as a guide (10%) A competitive salary ~25 days annual leave + bank holidays (purchase additional 5 days holiday) ~ Annual Bonus ~ Laptop and phone ~ The additional benefits attached to this role include a generous reward scheme, life insurance, access to the company a share scheme, and healthcare benefits (medical, optical, hearing, dentistry, and physio) ~ You will benefit from enhanced maternity and paternity packages, family-friendly policies to support working parents, enhanced flexible working options, support from a team of 40+ Mental Health first aiders, employee wellbeing solutions, the opportunity to support your charity of choice via “Give As You Earn”, and length of service & recognition awards. Customer Service skills and ability to develop strong customer relations Excellent planning and organisation skills Good IT skills – Excel, Teams and Outlook essential M3/INFOR system skills – training will be given Parts identification through SIS/manuals Commissioning process Maximise customer revenue for service. Control expenses for rental projects and the branch. Manage and control all rental projects. The communication to the service engineering team, yard technicians and the wider team of work schedule and Engineer’s issues, over attendance, tooling, quality of work, customer care issues, technical issues, parts delivery problems etc. If you would like to be part of an industry leading organisation then apply online today As a company, we continuously strive to enhance our outreach to individuals of all backgrounds and identities. We do not discriminate against applicants based on gender identity, race, national and ethnic origin, religion, age, sexual orientation, marital and family status, and/or mental or physical disabilities. Furthermore, Finning is committed to collaborating with and providing reasonable accommodations /adjustments to individuals with disabilities. If you require an adjustment/accommodation at any point during the recruitment process, please inform your recruiter.
Service Desk Controller employer: Finning International
Contact Detail:
Finning International Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Desk Controller
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, especially those who work at Finning or similar companies. A friendly chat can lead to insider info about job openings and even referrals.
✨Tip Number 2
Prepare for interviews by practising common questions related to service management and customer relations. We recommend role-playing with a friend to boost your confidence and refine your answers.
✨Tip Number 3
Showcase your skills! Create a portfolio or a presentation that highlights your experience in managing teams and optimising resources. This will help you stand out during interviews and demonstrate your value.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Service Desk Controller
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the Service Desk Controller role. Highlight your customer service skills and any experience leading teams, as these are key for us. Use the job description as a guide to showcase relevant experiences.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Tell us why you’re passionate about this role and how your skills align with our needs. Be specific about your planning and organisation skills, and don’t forget to mention your IT proficiency!
Showcase Your Achievements: When detailing your past roles, focus on achievements rather than just duties. Did you improve team productivity or enhance customer satisfaction? We love to see quantifiable results that demonstrate your impact!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of applications and ensures you get all the updates. Plus, it’s super easy to do!
How to prepare for a job interview at Finning International
✨Know the Company Inside Out
Before your interview, make sure you research Finning Power Rental thoroughly. Understand their services, values, and recent projects. This will not only help you answer questions more effectively but also show your genuine interest in the company.
✨Showcase Your Customer Service Skills
As a Service Desk Controller, you'll need to demonstrate strong customer service skills. Prepare examples from your past experiences where you've successfully managed customer relationships or resolved issues. This will highlight your ability to meet customer needs efficiently.
✨Be Ready to Discuss Team Leadership
Since the role involves leading a team of engineers, be prepared to talk about your leadership style. Think of specific instances where you've motivated a team or improved productivity. This will show that you can drive employee engagement and maintain high service standards.
✨Familiarise Yourself with Relevant Tools
Brush up on your IT skills, especially with Excel, Teams, and Outlook, as well as any knowledge of M3/INFOR systems. If you have experience with parts identification through manuals, mention that too. Being tech-savvy will give you an edge in managing operations effectively.
