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- Tasks: Lead a team of engineers to deliver top-notch customer service and optimise resources.
- Company: Join Finning, the world's largest Caterpillar dealership with 90 years of excellence.
- Benefits: Enjoy 25 days holiday, competitive salary, healthcare, and flexible working options.
- Why this job: Make a real impact in a global company while developing your leadership skills.
- Qualifications: 3+ years in technical or mechanical engineering and strong customer service skills.
- Other info: Diverse workplace with industry-leading training and career growth opportunities.
The predicted salary is between 36000 - 60000 £ per year.
Permanent As a Service Controller you will oversee a team of engineers and ensure an excellent customer experience by optimising the resources to meet the customer needs efficiently whilst maintaining the high standard of service delivery Finning is the world\’s largest Caterpillar dealership delivering unrivalled service for 90 years. We sell, rent, supply parts, service and repair equipment and engines to customers in various industries, including mining, construction, petroleum, forestry, and a wide range of power systems applications. A competitive salary ~25 days annual leave + bank holidays (purchase additional 5 days holiday) ~ Annual Bonus ~ Laptop and phone ~ The additional benefits attached to this role include a generous reward scheme, up to 7% pension, life insurance, access to the company a share scheme, and healthcare benefits (medical, optical, hearing, dentistry, and physio) ~ You will benefit from enhanced maternity and paternity packages, family-friendly policies to support working parents, enhanced flexible working options, support from a team of 40+ Mental Health first aiders, employee wellbeing solutions, the opportunity to support your charity of choice via \”Give As You Earn\”, and length of service & recognition awards. Load trial information to the Caterpillar OEMsi web site. Load internal drives with trial data. Direct management of engineers (4-8) mentoring, addressing performance issues and carrying out regular 1-2-1. Provide guidance and mentoring to engineers to ensure delivery of high levels of customers\’ satisfaction whilst maintaining service profitability. Ensure adherence to service processes and procedures to ensure consistent extraordinary customer service delivery. Customer service skills and ability to develop strong customer relations Planning and organising skills Good IT skills, specifically in Microsoft Office Gas & Diesel Engine product knowledge Good knowledge of existing applications and systems desirable (DBSi Work order system, Finning Sales Tracker, SAP, FSAT, Vision Link, Masternaut, Cat SIS, 1-2-1 application, Product Support dealsheet) Commissioning process Minimum of 3 years\’ experience in a technical or mechanical engineering role Accountable for the health and safety of engineers and support staff when performing tasks. Maximise customer revenue for service. Control expenses for service including commissioning. Inform Service Supervisor of work schedule and Engineer\’s issues, over attendance, tooling, quality of work, customer care issues, technical issues, parts delivery problems etc. Flexible working pattern between 7am – 6pm weekdays, with a potential for Saturday if required, Direct responsibility for planning, organising and despatching approx. Office based Our employees are rewarded with an attractive all-round benefits package including 25 days holiday, company pension scheme, healthcare, company share scheme and various flexible benefits. If you would like to work for a global organisation offering industry leading training and a competitive package, then apply online today! As a company, we continuously strive to enhance our outreach to individuals of all backgrounds and identities. We do not discriminate against applicants based on gender identity, race, national and ethnic origin, religion, age, sexual orientation, marital and family status, and/or mental or physical disabilities. Furthermore, Finning is committed to collaborating with and providing reasonable accommodations /adjustments to individuals with disabilities. If you require an adjustment/accommodation at any point during the recruitment process, please inform your recruiter.
Service Controller - Permanent employer: Finning International
Contact Detail:
Finning International Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Controller - Permanent
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, especially those who work at Finning or similar companies. A friendly chat can sometimes lead to insider info about job openings or even a referral.
✨Tip Number 2
Prepare for the interview by researching common questions for Service Controller roles. Think about how your experience aligns with the job description and be ready to share specific examples of your past successes.
✨Tip Number 3
Show off your customer service skills! During interviews, highlight your ability to build strong relationships and ensure customer satisfaction. This is key for a role that focuses on optimising resources for excellent service delivery.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, you’ll find all the latest job openings there, so keep checking back!
We think you need these skills to ace Service Controller - Permanent
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Service Controller role. Highlight your experience in managing teams and delivering excellent customer service, as these are key aspects of the job. We want to see how your skills align with what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your background makes you a perfect fit. Don’t forget to mention your knowledge of gas and diesel engines, as well as any relevant IT skills.
Showcase Your Achievements: When detailing your work experience, focus on specific achievements that demonstrate your ability to optimise resources and enhance customer satisfaction. We love seeing quantifiable results, so if you’ve improved service delivery or team performance, shout about it!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, you’ll find all the details you need about the role and our company culture there!
How to prepare for a job interview at Finning International
✨Know Your Stuff
Make sure you brush up on your technical knowledge, especially around gas and diesel engines. Familiarise yourself with the specific applications and systems mentioned in the job description, like DBSi Work order system and SAP. This will show that you're not just a good fit for the role but also genuinely interested in the work.
✨Showcase Your Leadership Skills
As a Service Controller, you'll be managing a team of engineers. Prepare examples from your past experiences where you've successfully mentored or led a team. Highlight how you addressed performance issues and maintained high customer satisfaction—this will demonstrate your capability to handle the responsibilities of the role.
✨Customer Service is Key
Since this role focuses heavily on customer experience, think of specific instances where you've gone above and beyond for a customer. Be ready to discuss how you build strong relationships and ensure service delivery meets high standards. This will resonate well with the interviewers.
✨Plan Your Questions
Interviews are a two-way street! Prepare thoughtful questions about the company culture, team dynamics, and expectations for the role. This not only shows your interest but also helps you gauge if the company is the right fit for you. Plus, it gives you a chance to engage with the interviewers on a deeper level.
