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For Companies At a Glance
- Tasks: Support customers with expert advice and technical solutions in a dynamic sales environment.
- Company: Join Finning, a global leader in heavy equipment, known for exceptional customer service.
- Benefits: Enjoy competitive salary, bonus, 25 days holiday, life insurance, and a comprehensive benefits package.
- Why this job: Make a real impact in a collaborative culture that values your contributions and supports growth.
- Qualifications: Proven experience in technical sales or customer service with strong problem-solving skills.
- Other info: We celebrate diversity and are committed to creating an inclusive workplace for all.
The predicted salary is between 28800 - 43200 £ per year.
Company:
Finning (UK) Ltd
Number of Openings:
1
Worker Type:
Permanent
Position Overview:
Are you passionate about delivering exceptional customer service and have a knack for technical problem-solving? Join our dynamic team at Finning as a Sales Advisor and play a key role in supporting our customers with expert advice, technical insight, and tailored parts solutions. This is your opportunity to work with a global leader in heavy equipment and make a real impact in a customer-focused, collaborative environment.
Job Description:
Key Responsibilities:
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Drive Sales Excellence: Convert parts sales opportunities through outstanding customer service and technical product knowledge.
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Support Complex Enquiries: Act as a key contact for internal and external customers, especially for technical or complex queries.
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Interpret Parts Accurately: Ensure the correct parts are sourced, quoted, and delivered to meet customer needs.
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Collaborate Cross-Functionally: Work closely with supply chain, warehouse, and other departments to ensure seamless service delivery.
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Enhance the Customer Journey: Provide regular updates and ensure customers understand the value of Finning products over competitors.
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Identify Opportunities: Analyse technical data to upsell and cross-sell complementary parts and services.
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Mentor and Develop: Support and coach junior team members, sharing your technical expertise to build team capability.
Knowledge, Skills & Experience:
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Proven track record in a technical sales or customer service role
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Strong diagnostic and problem-solving abilities
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Excellent communication and negotiation skills
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Customer-centric mindset with a resilient and goal-oriented approach
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Ability to optimise sales opportunities and navigate CRM systems
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Team player with a proactive and responsive attitude
What We Offer:
In addition to a competitive salary, bonus, 25 days holiday and life insurance you will benefit from:
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A comprehensive benefits package
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A supportive and collaborative work environment
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Opportunities for professional growth and development
Why Join Us:
At Finning, we believe in the power of our people. We offer a dynamic work environment where your contributions are valued, and your career growth is supported. If you are passionate about customer service and are ready to take on a new challenge, we want to hear from you.
At Finning, we prioritize creating a diverse and inclusive environment. We are proud to be an equal opportunity employer, and we actively encourage all individuals to express themselves and achieve their full potential. As a company, we continuously strive to enhance our outreach to individuals of all backgrounds and identities. We do not discriminate against applicants based on gender identity, race, national and ethnic origin, religion, age, sexual orientation, marital and family status, and/or mental or physical disabilities. Furthermore, Finning is committed to collaborating with and providing reasonable accommodations /adjustments to individuals with disabilities. If you require an adjustment/accommodation at any point during the recruitment process, please inform your recruiter.
Sales Advisor employer: Finning International
Contact Detail:
Finning International Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Sales Advisor
✨Tip Number 1
Familiarise yourself with Finning's product range and services. Understanding the technical aspects of the equipment will not only boost your confidence but also enable you to engage in meaningful conversations with potential customers.
✨Tip Number 2
Network with current or former employees of Finning. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach during interviews.
✨Tip Number 3
Prepare for role-play scenarios that may come up during the interview process. Practising how to handle complex customer queries or sales situations can demonstrate your problem-solving skills and customer-centric mindset.
✨Tip Number 4
Showcase your ability to work collaboratively by discussing past experiences where you successfully collaborated with other departments. This will highlight your team player attitude, which is crucial for the Sales Advisor role.
We think you need these skills to ace Sales Advisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in technical sales or customer service. Emphasise your problem-solving skills and any previous roles where you provided exceptional customer service.
Craft a Compelling Cover Letter: In your cover letter, express your passion for customer service and your understanding of the technical aspects of the role. Mention specific examples of how you've successfully handled complex enquiries or driven sales excellence in the past.
Showcase Your Technical Knowledge: Since the role requires strong technical product knowledge, include any relevant certifications or training you've completed. Discuss your familiarity with CRM systems and how you've used them to optimise sales opportunities.
Highlight Team Collaboration: Finning values collaboration, so be sure to mention any experiences where you've worked cross-functionally with other departments. This could include examples of how you've supported team members or contributed to a positive team environment.
How to prepare for a job interview at Finning International
✨Showcase Your Customer Service Skills
As a Sales Advisor, exceptional customer service is key. Prepare examples of how you've gone above and beyond for customers in previous roles. Highlight your ability to listen, understand their needs, and provide tailored solutions.
✨Demonstrate Technical Knowledge
Since the role involves technical problem-solving, brush up on the products and services offered by Finning. Be ready to discuss how you would approach complex queries and provide accurate parts solutions.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities. Think of scenarios where you've had to navigate challenges or upsell products. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Emphasise Team Collaboration
Finning values a collaborative environment. Be prepared to discuss how you've worked with cross-functional teams in the past. Share specific examples of how you contributed to team success and supported colleagues.
