Parts Sales and Customer Service

Company:Finning (UK) LtdNumber of Openings:1Worker Type:Fixed Term (Fixed Term)Position Overview:Are you passionate about delivering exceptional customer service and driving sales growth? We’re looking for a Parts Sales & Customer Service Lead to join our Parts Direct team and play a pivotal role in ensuring a seamless customer experience from enquiry to delivery.Job Description:

In this fast-paced and customer-focused role, you’ll be the expert in parts sales, guiding customers through their purchasing journey, resolving queries, and identifying opportunities to upsell. You’ll be a trusted advisor, a mentor to your peers, and a champion of our e-commerce platform—helping us grow our online presence and exceed customer expectations every time.

Key Responsibilities

• Deliver best-in-class service across all parts channels, ensuring every customer interaction is professional, efficient, and memorable.

• Manage the full order lifecycle—from initial enquiry and quote generation to dispatch and delivery—keeping customers informed at every stage.

• Engage with customers to understand their needs, follow up on quotes within 24 hours, and record lost sales to support continuous improvement.

• Promote Parts Direct internally and externally, leveraging promotional materials and advocating for our e-commerce platform to drive online sales.

• Mentor and support less experienced team members, sharing technical knowledge and best practices to raise the overall skill level.

• Act as a subject matter expert in parts and systems, supporting colleagues and customers to increase sales and improve service delivery.

• Resolve customer disputes professionally, ensuring positive outcomes and maintaining strong relationships.

• Lead by example in compliance with health, safety, environmental, and quality standards.

• Maintain accurate CRM records, ensuring all sales leads and opportunities are followed up promptly.

Knowledge, Skills & Experience

• Minimum of 3 years’ experience as a Sales Advisor in a customer-facing and sales-driven environment.

• Strong knowledge of mechanical components and functionality.

• Proven ability to influence and upsell, with a commercial mindset and results-driven approach.

• Excellent communication and listening skills, with a strong sense of care for customer satisfaction.

• Proficient in Microsoft Office and Finning business systems, with accurate data recording skills.

• Agile, adaptable, and confident in handling customer issues and complaints.

• Experience in CRM Sales Opportunity Management and understanding of parts supply chain processes.

• Educated to GCSE standard, with a solid understanding of business processes and decision-making.

What We Offer:

In addition to a competitive salary, an annual bonus, 25 days holiday, life insurance, and up to 7% pension, you will benefit from:

• A comprehensive benefits package

• A supportive and collaborative work environment

• Opportunities for professional growth and development

Why Join Us:

At Finning, we believe in fostering a culture of innovation and performance. We offer a supportive environment where your contributions are valued, and your professional growth is encouraged. If you are ready to take on a challenging and rewarding role, we want to hear from you.

At Finning, we prioritize creating a diverse and inclusive environment. We are proud to be an equal opportunity employer, and we actively encourage all individuals to express themselves and achieve their full potential. As a company, we continuously strive to enhance our outreach to individuals of all backgrounds and identities. We do not discriminate against applicants based on gender identity, race, national and ethnic origin, religion, age, sexual orientation, marital and family status, and/or mental or physical disabilities. Furthermore, Finning is committed to collaborating with and providing reasonable accommodations /adjustments to individuals with disabilities. If you require an adjustment/accommodation at any point during the recruitment process, please inform your recruiter. Finning is a forces-friendly employer having signed the Armed Forces Covenant, and pledges to treat those who serve or have served in the armed forces, and their families fairly.