Company Information Company: Finning (UK) Ltd Number of Openings: 1 Worker Type: Permanent Position Overview: You will be tasked with responding to customers’ field repair and service requests diagnosing whilst providing comprehensive detail about the nature of the problem to the customer and Finning to create a quote as per the request of the customer within a cost and time-effective manner. Working within Finning’s industry-leading field service department, and for the world's largest CAT dealership, you will be at the forefront of the company's site diagnostic and repair capabilities for Caterpillar products. Job Description: You will need to have both outstanding customer focus coupled with in-depth knowledge of plant equipment. The ability to attend site and understand the customer needs and resolve any mechanical or electrical issues in a safe, timely and cost-effective manner, utilising the most up-to-date dealer software and repair techniques. As a Finning Engineer, you will receive: Salary £40,900 - £46,400 25 days holiday (purchase up to 5 extra days holiday) Annual Bonus Annual Tool Allowance Healthcare benefits (medical, optical, hearing, dentistry, and new child payments to support new parents) Access to company share scheme Up to 7% pension (matched by company) Refer a friend bonus Employee reward platform (retails discounts and other employee rewards) Life insurance Laptop and phone and van Industry leading CAT product training Overtime Main Job Functions Provide an estimate of arrival time at customer’s site in response to service request based on the job instructions from Branch giving details of customer location, machine, contact name and nature of problem and current work situation. Contact customer’s site management in order to register arrival and presence on site and ensure knowledge of customer procedures so as to adhere to site requirements. Diagnose the likely cause of reported equipment problems, in discussion with customer operators/supervisors and using specialised equipment, in order to provide the customer with an information for the work required. Provide a comprehensive detail to allow Finning to construct a quote as requested by the customer. Identify the parts required to carry out the repair and requisition any parts and determine expected time of delivery so that a date and time of any necessary service re-visit can be agreed with customer. Undertake repair and service work on the machine to the agreed work plan, removing and despatching components for specialist attention and re-installing the original or replacement, to bring the machine up to the required standards. Specific Skills Work autonomously on own initiative as well as part of a team Strong communication
Field Engineer in Kent employer: Finning International
Finning (Ireland) Ltd is an exceptional employer, offering a dynamic work environment where Field Service Engineers can thrive. With competitive salaries, comprehensive benefits including healthcare and a share scheme, and a strong emphasis on employee development through industry-leading training, we foster a culture of growth and inclusivity. Our commitment to safety and quality, combined with the opportunity to work across diverse sectors, makes Finning a rewarding place to build a meaningful career.
