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- Tasks: Diagnose and repair Caterpillar equipment on-site, ensuring customer satisfaction.
- Company: Join Finning, the largest CAT dealer in the UK and Ireland, known for innovation.
- Benefits: Enjoy 25 days holiday, healthcare, annual bonus, and flexible working options.
- Why this job: Be part of a supportive team with industry-leading training and a focus on wellbeing.
- Qualifications: Apprentice trained or NVQ Level 3 preferred; experience with heavy machinery is essential.
- Other info: Finning values diversity and offers reasonable accommodations for all applicants.
The predicted salary is between 32500 - 37000 £ per year.
As a Field Service Engineer you will respond to customer’s field repair and service requests diagnosing and providing comprehensive detail about the nature of the problem to the customer and Finning to create a quote as per the request of the customer within a cost and time effective manner.
Working within Finning’s industry leading field service department, and for the largest CAT dealer in the UK and Ireland, you will be at the forefront of the companies on site diagnostic and repair capabilities for Caterpillar products.
You will need to have both outstanding customer focus coupled with in depth knowledge of plant equipment. The ability to attend site and understand the customer needs and resolve any mechanical or electrical issues in a safe, timely and cost-effective manner, utilising the most up to date dealer software and repair techniques.
As a Finning Engineer you will receive:
- Salary £38,500 -£43,800
- 25 days holiday (purchase up to 5 extra days holiday)
- Annual Bonus
- Annual Tool Allowance
- Healthcare benefits (medical, optical, hearing, dentistry, and new child payments to support new parents)
- Access to company share scheme
- Up to 7% pension (matched by company)
- Refer a friend bonus
- Employee reward platform (retail discounts and other employee rewards)
- Life insurance
- Laptop and phone, van
- Industry leading CAT product training
- Overtime
Additionally, you will benefit from enhanced maternity and paternity packages, family-friendly policies to support working parents, enhanced flexible working options, support from a team of 40+ Mental Health first aiders, employee wellbeing solutions, the opportunity to work with your charity of choice, and length of service & recognition awards.
Main Job Functions:
- Provide an estimate of arrival time at customer’s site in response to service request based on the job instructions from Branch giving details of customer location, machine, contact name and nature of problem and current work situation.
- Contact customer’s site management in order to register arrival and presence on site and ensure knowledge of customer procedures so as to adhere to site requirements.
- Diagnose the likely cause of reported equipment problems, in discussion with customer operators/supervisors and using specialised equipment, in order to provide the customer with information for the work required.
- Provide a comprehensive detail to allow Finning to construct a quote as requested by the customer.
- Identify the parts required to carry out the repair and requisition any parts and determine expected time of delivery so that a date and time of any necessary service re-visit can be agreed with customer.
- Undertake repair and service work on the machine to the agreed work plan, removing and despatching components for specialist attention and re-installing the original or replacement, to bring the machine up to the required standards.
Specific Skills:
- Work autonomously on own initiative as well as part of a team
- Strong communication & interpersonal skills and ability to build positive relationships across all levels of the business
- Strong planning and organisational skills with the ability to work in high-pressured situations and to tight deadlines
- Effective problem solver with strong analytical skills
- Motivated and Dynamic Self-starter
Education and Experience:
- Knowledge in the use of field-based diagnosis tools and equipment essential
- Heavy Earth Moving equipment operating knowledge
- LDV driving licence
- Apprentice trained engineer / Formally trained (NVQ Level 3 preferred) and served as a service engineer for a significant period or development opportunity for a qualified apprentice
- Experience of a variety of construction and static machines essential
At Finning we believe that our people are the heart and soul of our company and fundamental to our success. Our employees are rewarded with an attractive all-round benefits package including 25 days holiday, company pension scheme, healthcare, company share scheme and various flexible benefits.
If you would like to work for a global organisation offering industry leading training and a competitive package then apply online today.
At Finning, we prioritise creating a diverse and inclusive environment. We are proud to be an equal opportunity employer, and we actively encourage all individuals to express themselves and achieve their full potential. As a company, we continuously strive to enhance our outreach to individuals of all backgrounds and identities. We do not discriminate against applicants based on gender identity, race, national and ethnic origin, religion, age, sexual orientation, marital and family status, and/or mental or physical disabilities. Furthermore, Finning is committed to collaborating with and providing reasonable accommodations/adjustments to individuals with disabilities. If you require an adjustment/accommodation at any point during the recruitment process, please inform your recruiter. Finning is a forces-friendly employer having signed the Armed Forces Covenant, and pledges to treat those who serve or have served in the armed forces, and their families fairly.
Field Service Engineer employer: Finning International
Contact Detail:
Finning International Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Field Service Engineer
✨Tip Number 1
Familiarise yourself with Caterpillar products and the specific machinery you'll be working on. Understanding the common issues and repair techniques will not only boost your confidence but also impress potential employers during interviews.
✨Tip Number 2
Network with current or former Field Service Engineers at Finning or similar companies. They can provide valuable insights into the role, company culture, and what skills are most sought after, giving you an edge in your application.
✨Tip Number 3
Demonstrate your problem-solving skills through practical examples. Be ready to discuss specific instances where you've successfully diagnosed and resolved mechanical or electrical issues, as this is crucial for the role.
✨Tip Number 4
Showcase your customer service skills. Since the role involves direct interaction with clients, emphasising your ability to communicate effectively and build relationships will make you a more attractive candidate.
We think you need these skills to ace Field Service Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that align with the Field Service Engineer role. Emphasise your knowledge of plant equipment, diagnostic tools, and any previous experience in similar positions.
Craft a Strong Cover Letter: Write a cover letter that showcases your customer service focus and problem-solving abilities. Mention specific examples of how you've successfully diagnosed and resolved mechanical or electrical issues in the past.
Highlight Relevant Qualifications: Clearly state your qualifications, such as NVQ Level 3 or equivalent training, and any certifications related to heavy earth-moving equipment. This will demonstrate your technical expertise to Finning.
Showcase Soft Skills: In your application, highlight your strong communication and interpersonal skills. Provide examples of how you've built positive relationships in previous roles, as this is crucial for a Field Service Engineer.
How to prepare for a job interview at Finning International
✨Showcase Your Technical Knowledge
As a Field Service Engineer, you'll need to demonstrate your understanding of plant equipment and diagnostic tools. Be prepared to discuss specific experiences where you've successfully diagnosed and repaired machinery, highlighting any relevant training or certifications.
✨Emphasise Customer Focus
Finning values outstanding customer service. During the interview, share examples of how you've effectively communicated with customers, understood their needs, and resolved issues in a timely manner. This will show that you can build positive relationships and prioritise customer satisfaction.
✨Demonstrate Problem-Solving Skills
The role requires effective problem-solving abilities. Prepare to discuss challenging situations you've faced in previous roles, detailing how you approached the problem, the steps you took to resolve it, and the outcome. This will illustrate your analytical skills and ability to work under pressure.
✨Prepare Questions for the Interviewers
Having thoughtful questions ready shows your interest in the role and the company. Ask about the team dynamics, the types of projects you might work on, or the training opportunities available. This not only helps you gauge if the company is the right fit for you but also demonstrates your proactive attitude.
