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- Tasks: Lead a team of engineers to deliver exceptional customer service and optimise resources.
- Company: Join Finning, the world's largest Caterpillar dealership with 90 years of service excellence.
- Benefits: Enjoy 25 days holiday, competitive salary, healthcare, and flexible working options.
- Why this job: Make a real impact in a global company while developing your leadership skills.
- Qualifications: 3+ years in technical or mechanical engineering and strong customer service skills required.
- Other info: Diverse workplace committed to inclusivity and employee wellbeing.
The predicted salary is between 36000 - 60000 £ per year.
Permanent Position Overview: As a Service Controller you will oversee a team of engineers and ensure an excellent customer experience by optimising the resources to meet the customer needs efficiently whilst maintaining the high standard of service delivery Finning is the world\’s largest Caterpillar dealership delivering unrivalled service for 90 years. We sell, rent, supply parts, service and repair equipment and engines to customers in various industries, including mining, construction, petroleum, forestry, and a wide range of power systems applications. A competitive salary ~25 days annual leave + bank holidays (purchase additional 5 days holiday) ~ Annual Bonus ~ Laptop and phone ~ The additional benefits attached to this role include a generous reward scheme, up to 7% pension, life insurance, access to the company a share scheme, and healthcare benefits (medical, optical, hearing, dentistry, and physio) ~ You will benefit from enhanced maternity and paternity packages, family-friendly policies to support working parents, enhanced flexible working options, support from a team of 40+ Mental Health first aiders, employee wellbeing solutions, the opportunity to support your charity of choice via Give As You Earn, and length of service & recognition awards. Load trial information to the Caterpillar OEMsi web site. Load internal drives with trial data. Direct management of engineers (4-8) mentoring, addressing performance issues and carrying out regular 1-2-1. Provide guidance and mentoring to engineers to ensure delivery of high levels of customers satisfaction whilst maintaining service profitability. Ensure adherence to service processes and procedures to ensure consistent extraordinary customer service delivery. Customer service skills and ability to develop strong customer relations Planning and organising skills Good IT skills, specifically in Microsoft Office Gas & Diesel Engine product knowledge Good knowledge of existing applications and systems desirable (DBSi Work order system, Finning Sales Tracker, SAP, FSAT, Vision Link, Masternaut, Cat SIS, 1-2-1 application, Product Support dealsheet) Commissioning process Minimum of 3 years experience in a technical or mechanical engineering role Accountable for the health and safety of engineers and support staff when performing tasks. Maximise customer revenue for service. Control expenses for service including commissioning. Inform Service Supervisor of work schedule and Engineers issues, over attendance, tooling, quality of work, customer care issues, technical issues, parts delivery problems etc. Flexible working pattern between 7am 6pm weekdays, with a potential for Saturday if required, Direct responsibility for planning, organising and despatching approx. Office based Our employees are rewarded with an attractive all-round benefits package including 25 days holiday, company pension scheme, healthcare, company share scheme and various flexible benefits. If you would like to work for a global organisation offering industry leading training and a competitive package, then apply online today! As a company, we continuously strive to enhance our outreach to individuals of all backgrounds and identities. We do not discriminate against applicants based on gender identity, race, national and ethnic origin, religion, age, sexual orientation, marital and family status, and/or mental or physical disabilities. Furthermore, Finning is committed to collaborating with and providing reasonable accommodations /adjustments to individuals with disabilities. If you require an adjustment/accommodation at any point during the recruitment process, please inform your recruiter.
Data Controller (Quality) employer: Finning International
Contact Detail:
Finning International Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Data Controller (Quality)
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their values and how they align with yours. This will help you stand out and show that you're genuinely interested in being part of the team.
✨Tip Number 3
Practice your responses to common interview questions. Use the STAR method (Situation, Task, Action, Result) to structure your answers. This will help you articulate your experiences clearly and effectively.
✨Tip Number 4
Don’t forget to follow up after your interview! A simple thank-you email can leave a lasting impression and keep you top of mind for the hiring team. Plus, it shows your enthusiasm for the role!
We think you need these skills to ace Data Controller (Quality)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Data Controller role. Highlight your experience in managing teams and delivering excellent customer service, as these are key aspects of the job. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your background in engineering aligns with our needs. Keep it engaging and personal – we love to see your personality come through!
Show Off Your IT Skills: Since good IT skills are essential for this position, make sure to mention your proficiency in Microsoft Office and any relevant systems you've worked with. We want to know how tech-savvy you are and how you can contribute to our team!
Apply Through Our Website: Don't forget to apply through our website! It’s the best way to ensure your application gets to us directly. Plus, it shows you're keen on joining our team at Finning. We can't wait to hear from you!
How to prepare for a job interview at Finning International
✨Know Your Stuff
Make sure you brush up on your knowledge of gas and diesel engines, as well as the specific applications and systems mentioned in the job description. Being able to discuss these topics confidently will show that you're serious about the role and understand the technical aspects involved.
✨Showcase Your Leadership Skills
Since this role involves managing a team of engineers, be prepared to share examples of how you've successfully led teams in the past. Talk about your mentoring experiences and how you've addressed performance issues while maintaining high customer satisfaction.
✨Customer Service is Key
Highlight your customer service skills during the interview. Be ready to discuss how you've developed strong relationships with clients and how you ensure their needs are met efficiently. This will demonstrate that you can maintain the high standards of service delivery that Finning prides itself on.
✨Plan for Flexibility
Understand that this role may require flexible working hours. Be prepared to discuss your availability and willingness to adapt to the needs of the business, including potential Saturday work. Showing that you're adaptable will make you a more attractive candidate.
