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- Tasks: Lead a team to deliver top-notch customer service and optimise resources for efficiency.
- Company: Join Finning, the largest global dealer of Cat® products and services.
- Benefits: Enjoy a competitive salary, generous leave, bonuses, and comprehensive health benefits.
- Why this job: Make a real impact by enhancing customer experiences in a dynamic environment.
- Qualifications: Strong customer service skills and ability to build relationships are essential.
- Other info: Be part of a diverse team with excellent career growth opportunities.
The predicted salary is between 36000 - 60000 ÂŁ per year.
Company:
Finning (UK) Ltd
Number of Openings:
1
Worker Type:
Permanent
Position Overview:
The Customer Service Controller role is to drive an outstanding customer experience by optimising the resources to meet the customer needs efficiently whilst maintaining the desired service business performance.
Finning Power Rental is a leading provider of temporary and emergency power solutions to hire and rent across the U.K. and Ireland. As part of the Finning group, we are the largest global dealer of Cat® products and services.
Job Description:
Major Job Functions:
- Lead service engineering team by understanding & responding to customer requests, assessing & prioritising their need and identifying the actions to take place with agreed timescales. Support fleet availability by ensuring processes are adhered to and inspections, repairs and servicing/maintenance is performed in a timely manner and all data is recorded and up to date (20%)
- Plan all jobs to maximise engineer productivity and driving asset utilization. Allocating the most appropriate resources to address the customers’ needs (20%)
- Manage and control job progress at every stage. Drive 5-star contamination control practices through audits and operational best practice (5%)
- Liaise fully to ensure the job is resolved to the mutual benefit of Finning Power Rental & our external customer (15%)
- Open & close work orders accurately and consistently to maximise billing accuracy & timeliness.(5%)
- Identify and exploit opportunities to address safety reworks, priority reworks and servicing/maintenance at the same time as the repairs. Keep all systems up-to-date at all stages with accurate job and fleet information. (5%)
- Timely up-loading of internal drives with data (10%)
- Drive employee engagement in line with agreed business targets driving a consistent approach through the team, using the employee engagement survey as a guide (10%)
- Implement procedural changes ensuring that security of site, people & equipment is maintained to the highest standard. Drive safe practices in the team through H&S adherence. Ensure completion of Toolbox Talks, Safe on Sites and Logincident reporting (10%)
As a Finning Employee you will receive:
- A competitive salary
- 25 days annual leave + bank holidays (purchase additional 5 days holiday)
- Annual Bonus
- Laptop and phone
- The additional benefits attached to this role include a generous reward scheme, life insurance, access to the company a share scheme, and healthcare benefits (medical, optical, hearing, dentistry, and physio)
- You will benefit from enhanced maternity and paternity packages, family-friendly policies to support working parents, enhanced flexible working options, support from a team of 40+ Mental Health first aiders, employee wellbeing solutions, the opportunity to support your charity of choice via “Give As You Earn”, and length of service & recognition awards.
Specific Skills:
- Customer Service skills and ability to develop strong customer relations
- Excellent planning and organisation skills
- Attention to detail
- Influencing and negotiation skills
- Good interpersonal skills
- Good IT skills – Excel, Teams and Outlook essential
- Works well as part of a team
- Champions health & safety
- People leadership
Knowledge:
- Diesel generator product knowledge
- Understanding engine/fuel control systems
- M3/INFOR system skills – training will be given
- Parts identification through SIS/manuals
- Parts ordering through part.cat.com
- Warranty process
- Commissioning process
Accountability:
- Keep Internal and external customers fully informed of job progress at all times, ensuring promises and agreed commitments are kept.
- Awareness of health, safety & environmental requirements to ensure safe and ISO compliant operations on site.
- Maximise customer revenue for service.
- Control expenses for rental projects and the branch. Manage and control all rental projects.
- The communication to the service engineering team, yard technicians and the wider team of work schedule and Engineer’s issues, over attendance, tooling, quality of work, customer care issues, technical issues, parts delivery problems etc. and agree on solutions.
If you would like to be part of an industry leading organisation then apply online today
At Finning, we prioritize creating a diverse and inclusive environment. We are proud to be an equal opportunity employer, and we actively encourage all individuals to express themselves and achieve their full potential. As a company, we continuously strive to enhance our outreach to individuals of all backgrounds and identities. We do not discriminate against applicants based on gender identity, race, national and ethnic origin, religion, age, sexual orientation, marital and family status, and/or mental or physical disabilities. Furthermore, Finning is committed to collaborating with and providing reasonable accommodations /adjustments to individuals with disabilities. If you require an adjustment/accommodation at any point during the recruitment process, please inform your recruiter. Finning is a forces-friendly employer having signed the Armed Forces Covenant, and pledges to treat those who serve or have served in the armed forces, and their families fairly.
Customer Service Controller employer: Finning International
Contact Detail:
Finning International Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Controller
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Finning and their services. Understanding their customer service approach will help you tailor your responses and show that you're genuinely interested in the role.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. Focus on how your skills align with the job description, especially around customer service and team leadership.
✨Tip Number 3
Show off your soft skills! During the interview, highlight your interpersonal skills and ability to build strong customer relationships. Use examples from past experiences to demonstrate how you've successfully managed customer needs.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a great way to keep yourself fresh in their minds and shows your enthusiasm for the role.
We think you need these skills to ace Customer Service Controller
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight how your skills match the Customer Service Controller role. We want to see how you can drive an outstanding customer experience, so don’t hold back on showcasing your relevant experience!
Show Off Your Skills: Don’t forget to mention your customer service skills and any experience with planning and organisation. We love candidates who can demonstrate attention to detail and strong interpersonal skills, so give us examples of how you've used these in past roles.
Be Clear and Concise: When writing your application, keep it clear and to the point. We appreciate well-structured applications that are easy to read. Make sure to proofread for any typos or errors – we want to see your best work!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join our team at Finning!
How to prepare for a job interview at Finning International
✨Know Your Customer Service Inside Out
Before the interview, brush up on your customer service skills and be ready to discuss how you've built strong relationships with customers in the past. Think of specific examples where you’ve gone above and beyond to meet customer needs, as this role is all about driving an outstanding customer experience.
✨Master the Job Functions
Familiarise yourself with the major job functions listed in the description. Be prepared to talk about how you would lead a service engineering team, manage job progress, and ensure timely maintenance. Showing that you understand these responsibilities will demonstrate your readiness for the role.
✨Showcase Your Planning and Organisation Skills
This position requires excellent planning and organisation skills. Come prepared with examples of how you’ve effectively planned and executed projects or tasks in the past. Highlight any tools or methods you use to stay organised, especially if they relate to IT skills like Excel or project management software.
✨Emphasise Health & Safety Awareness
Since health and safety are crucial in this role, be ready to discuss your understanding of H&S practices. Share any experiences where you’ve implemented safety measures or contributed to a safe working environment. This will show that you take safety seriously and can champion it within the team.