Contracts Administrator (Cannock)

Company:

Finning (UK) Ltd

Number of Openings:

1

Worker Type:

Permanent

Position Overview:

Finning is the world\'s largest Caterpillar dealer. We pride ourselves on delivering exceptional customer experiences and innovative solutions. We are looking for a Contracts Administrator to join our team.

Job Description:

The Contracts Administrator will be detail-driven with a passion for process and precision. In this role, you will be responsible for the end-to-end administration of Customer Valued Agreements (CVA), ensuring seamless contract creation, maintenance, and invoicing. You will play a key part in delivering exceptional service to our customers and supporting internal teams to drive operational excellence.

Key Responsibilities:

• Create and manage all repair-type agreements using contract input documentation.

• Accurately input and maintain agreements in internal systems to ensure effective asset and fleet management.

• Perform timely and accurate contract revenue invoicing.

• Collaborate with the Supply Chain team to recover deal support funding.

• Work closely with internal Service Departments, Accounts Department and Sales to ensure customer satisfaction throughout the contract lifecycle.

• Review and return incomplete or unclear contract documentation to the source to maintain quality and compliance.

• Conduct regular reviews and provide updates on agreement status to relevant teams.

• Ensure agreements are processed on time and in line with agreed SLAs.

Knowledge, Skills & Experience:

• Strong communication and interpersonal skills with the ability to build relationships across all levels.

• Self-motivated and able to work independently as well as collaboratively.

• Excellent IT skills, particularly in Excel, Word, and PowerPoint.

• Strong organisational and problem-solving abilities.

• High level of numeracy and literacy.

• Ability to manage workload effectively and adapt to changing priorities.

• Experience in a similar role within a technical or service-based industry.

What we offer:

In addition to a competitive salary, bonus, 25 days holiday + Bank holidays, life insurance, and up to 7% pension, you will benefit from:

• A comprehensive benefits package

• A supportive and collaborative work environment

• Opportunities for professional growth and development

At Finning, we prioritize creating a diverse and inclusive environment. We are proud to be an equal opportunity employer, and we actively encourage all individuals to express themselves and achieve their full potential. As a company, we continuously strive to enhance our outreach to individuals of all backgrounds and identities. We do not discriminate against applicants based on gender identity, race, national and ethnic origin, religion, age, sexual orientation, marital and family status, and/or mental or physical disabilities. Furthermore, Finning is committed to collaborating with and providing reasonable accommodations /adjustments to individuals with disabilities. If you require an adjustment/accommodation at any point during the recruitment process, please inform your recruiter. Finning is a forces-friendly employer having signed the Armed Forces Covenant, and pledges to treat those who serve or have served in the armed forces, and their families fairly.