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- Tasks: Lead a team of engineers to deliver top-notch customer service and optimise resources.
- Company: Join Finning, a global leader in construction plant and power generation.
- Benefits: Enjoy 25 days holiday, competitive salary, and comprehensive health benefits.
- Why this job: Make a real impact while developing your skills in a supportive environment.
- Qualifications: Apprentice-trained engineer with customer service experience and strong planning skills.
- Other info: Flexible working hours and a commitment to diversity and inclusion.
The predicted salary is between 36000 - 60000 ÂŁ per year.
As a Service Controller you will oversee a team of engineers and ensure an excellent customer experience by optimising the resources to meet the customer needs efficiently whilst maintaining the high standard of service delivery.
Benefits:
- A competitive salary
- 25 days annual leave + bank holidays (purchase additional 5 days holiday)
- Annual Bonus
- Laptop and phone
- The additional benefits attached to this role include a generous reward scheme, up to 7% pension, life insurance, access to the company share scheme, and healthcare benefits (medical, optical, hearing, dentistry, and physio)
- You will benefit from enhanced maternity and paternity packages, family-friendly policies to support working parents, enhanced flexible working options, support from a team of 40+ Mental Health first aiders, employee wellbeing solutions, the opportunity to support your charity of choice via “Give As You Earn”, and length of service & recognition awards.
Major Job Functions:
- Understand & respond to customer requests, assessing & prioritising their need and identifying the actions to take place with agreed timescales. Allocate the most appropriate resources to address the customers’ need.
- Issue completed trial pack to the boat builder. Issue acceptance or trial failure letter to the boat builder.
- Plan all jobs to maximise engineer productivity. Manage and control job progress at every stage. Liaise fully to ensure the job is resolved to the mutual benefit of Finning & our external customer.
- Open & close work orders accurately and consistently to maximise billing accuracy & timeliness. Identify & exploit opportunities to address safety reworks, priority reworks & PM servicing at the same time as the repairs.
- Keep all systems up-to-date at all stages with accurate job information. Load trial information to the Caterpillar OEMsi web site. Load internal drives with trial data.
- Direct management of engineers (4-8) mentoring, addressing performance issues and carrying out regular 1-2-1. Provide guidance and mentoring to engineers to ensure delivery of high levels of customers’ satisfaction whilst maintaining service profitability.
Specific Skills:
- Customer service skills and ability to develop strong customer relations
- Planning and organising skills
- Attention to detail
- Influencing and negotiation skills
- Good interpersonal skills
- Good IT skills, specifically in Microsoft Office
- Works well as part of a team
Knowledge:
- Gas & Diesel Engine product knowledge
- Understanding engine/fuel control systems
- DBSi system skills
- Parts identification through SIS/manuals
- Parts ordering through SAP
- Warranty process
- Commissioning process
Accountability:
- Keep internal and external customers fully informed of job progress at all times, ensuring promises and agreed commitments are kept.
- Awareness of health, safety & environmental requirements to ensure safe and ISO compliant operations on site.
- Maximise customer revenue for service.
- Control expenses for service including commissioning.
- Manage and control approx. 100 work orders with an average value in the region of ÂŁ300k per month.
- Inform Field Service Supervisor of work schedule and Engineer’s issues, over attendance, tooling, quality of work, customer care issues, technical issues, parts delivery problems etc. and agree on solutions.
Education and Experience:
- Apprentice-trained engineer with 5 years’ experience
- Customer contact experience
- Planned and organised major repair work
- Problem diagnostic experience in terms of both customer and engineer
- Commissioning of Products into the pleasure boat industry
- Experience in a similar role within a similar industry
Working Environment:
- Office based
- Flexible working pattern between 7am – 6pm weekdays, with a potential for Saturday if required, Direct responsibility for planning, organising and despatching approx. 25 regional field engineers.
At Finning we believe that our people are the heart and soul of our company and fundamental to our success. Our employees are rewarded with an attractive all-round benefits package including 25 days holiday, company pension scheme, healthcare, company share scheme and various flexible benefits.
If you would like to work for a global organisation offering industry leading training and a competitive package, then apply online today!
At Finning, we prioritise creating a diverse and inclusive environment. We are proud to be an equal opportunity employer, and we actively encourage all individuals to express themselves and achieve their full potential. As a company, we continuously strive to enhance our outreach to individuals of all backgrounds and identities. We do not discriminate against applicants based on gender identity, race, national and ethnic origin, religion, age, sexual orientation, marital and family status, and/or mental or physical disabilities. Furthermore, Finning is committed to collaborating with and providing reasonable accommodations /adjustments to individuals with disabilities. If you require an adjustment/accommodation at any point during the recruitment process, please inform your recruiter. Finning is a forces-friendly employer having signed the Armed Forces Covenant, and pledges to treat those who serve or have served in the armed forces, and their families fairly.
Service Controller employer: Finning International Inc.
Contact Detail:
Finning International Inc. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Controller
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend relevant events, and don’t be shy about asking for introductions. We all know that sometimes it’s not just what you know, but who you know that can land you that dream job.
✨Tip Number 2
Prepare for interviews by researching the company and the role thoroughly. Understand Finning's values and how they align with your skills. We want you to show them why you’re the perfect fit for the Service Controller position!
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or family to get comfortable with common questions. We can help you refine your answers so you can confidently showcase your customer service skills and technical knowledge.
✨Tip Number 4
Don’t forget to follow up after your interview! A simple thank-you email can go a long way in showing your enthusiasm for the role. We believe that keeping communication open is key to making a lasting impression.
We think you need these skills to ace Service Controller
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Service Controller role. Highlight your relevant experience in customer service and team management, as well as any specific skills mentioned in the job description.
Showcase Your Skills: Don’t just list your skills; demonstrate them! Use examples from your past experiences that show how you’ve successfully managed teams or improved customer satisfaction. This will help us see how you can contribute to our team.
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so avoid jargon and ensure your key achievements stand out. This makes it easier for us to see your potential fit for the role.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into our system smoothly and allows us to review it promptly. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Finning International Inc.
✨Know Your Stuff
Make sure you brush up on your knowledge of gas and diesel engines, as well as the specific systems mentioned in the job description. Being able to discuss these topics confidently will show that you're serious about the role and understand the technical aspects involved.
✨Customer Service Focus
Since this role heavily involves customer interaction, prepare examples of how you've successfully managed customer relationships in the past. Think about times when you prioritised customer needs and how you resolved issues effectively.
✨Show Your Planning Skills
Be ready to discuss your experience with planning and organising major repair work. You might be asked how you would allocate resources or manage multiple work orders, so have a few strategies in mind that demonstrate your ability to optimise efficiency.
✨Engage with the Team
This position requires strong interpersonal skills, so be prepared to talk about how you’ve worked as part of a team in previous roles. Highlight any mentoring or leadership experiences you have, especially in guiding engineers or resolving performance issues.