At a Glance
- Tasks: Manage customer accounts and drive revenue growth through tailored support solutions.
- Company: Join Finning, the world's largest Caterpillar dealer, known for exceptional customer experiences.
- Benefits: Enjoy a competitive salary, commission, 25 days holiday, and a supportive work environment.
- Other info: Diverse and inclusive workplace with opportunities for professional growth.
- Why this job: Be a trusted advisor, strengthen customer relationships, and make a real impact in the industry.
- Qualifications: 2-3 years of sales experience in a B2B environment and strong relationship management skills.
The predicted salary is between 40000 - 50000 £ per year.
Finning is the world's largest Caterpillar dealer. We pride ourselves on delivering exceptional customer experiences and innovative solutions. We are looking for a commercially driven and customer-focused Product Support Account Manager to join our team within the Electric Power Standby sector.
The Product Support Account Manager is responsible for maximising revenue and profitability across parts and service sales through the effective management and development of a portfolio of new and existing customer accounts. The Product Support Account Manager plays a key role in driving growth, strengthening customer relationships, and identifying new opportunities across aftermarket services. Acting as a trusted advisor to customers, the Product Support Account Manager will promote tailored support solutions while collaborating internally to deliver best-in-class service and achieve ambitious sales targets.
Responsibilities:- Manage and develop an assigned portfolio of customer accounts to grow parts and service revenue while maintaining target profitability
- Identify and convert new business opportunities, including lapsed accounts and campaign-driven leads
- Establish and grow Customer Value Agreements (CVA’s) with key and high-potential customers
- Maintain accurate and up-to-date opportunity pipelines using CRM tools (e.g. FST) and ensure data integrity across all designated accounts
- Deliver structured call planning, maintaining regular contact through weekly, monthly, and quarterly cycles
- Prepare and submit monthly activity reports and sales forecasts in a timely and professional manner
- Act as the primary point of contact for customers, building trusted relationships with key decision-makers and influencers
- Proactively resolve customer complaints and disputes, ensuring timely and satisfactory outcomes
- Collaborate cross-functionally to maximise sales opportunities across product support and new equipment offerings
- Support, mentor, and share best practice with internal sales colleagues where required
- Monitor competitor activity and market trends, feeding insights back into the business
- Minimum 2–3 years’ proven sales experience within a relevant product support or engineering-led, B2B environment
- Demonstrable track record of achieving and exceeding revenue and margin targets
- Experience managing customer accounts and developing long-term commercial relationships
- Strong negotiation and relationship management skills
- Ability to interpret and work with technical and operational data
- Strong organisation and planning capability with disciplined pipeline management
- Team player with the ability to collaborate across multiple functions
In addition to a competitive salary, commission, car/car allowance, 25 days holiday + bank holidays and up to 7% pension you will benefit from:
- A comprehensive benefits package
- A supportive and collaborative work environment
- Opportunities for professional growth and development
At Finning, we prioritise creating a diverse and inclusive environment. We are proud to be an equal opportunity employer, and we actively encourage all individuals to express themselves and achieve their full potential. As a company, we continuously strive to enhance our outreach to individuals of all backgrounds and identities. We do not discriminate against applicants based on gender identity, race, national and ethnic origin, religion, age, sexual orientation, marital and family status, and/or mental or physical disabilities. Furthermore, Finning is committed to collaborating with and providing reasonable accommodations/adjustments to individuals with disabilities. If you require an adjustment/accommodation at any point during the recruitment process, please inform your recruiter. Finning is a forces-friendly employer having signed the Armed Forces Covenant, and pledges to treat those who serve or have served in the armed forces, and their families fairly.
Product Support Account Manager employer: Finning International Inc.
Finning (UK) Ltd is an exceptional employer, offering a supportive and collaborative work environment where employees can thrive. With a strong focus on professional growth and development, the company provides a comprehensive benefits package, including competitive salaries, generous holiday allowances, and a commitment to diversity and inclusion. Working in Cannock, Cardiff, Peterborough, Leeds, or Winsford, employees have the unique opportunity to be part of the world's largest Caterpillar dealer, driving innovation and customer satisfaction in the Electric Power Standby sector.
Contact Details:
Finning International Inc. Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Product Support Account Manager
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Finning International Inc.. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Finning International Inc. before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Product Support Account Manager
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Finning International Inc.:Your cover letter is your chance to shine! Tell us why you want to work at Finning International Inc. specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Finning International Inc.!
How to prepare for a job interview at Finning International Inc.
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
