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- Tasks: Manage customer accounts and drive revenue growth through strong relationships and strategic planning.
- Company: Finning is the world's largest Caterpillar dealer, focused on exceptional customer experiences.
- Benefits: Enjoy a competitive salary, commission, car allowance, 25 days holiday, and a comprehensive benefits package.
- Why this job: Join a dynamic team that values your contributions and supports your professional growth.
- Qualifications: Proven sales experience, excellent communication skills, and attention to detail are essential.
- Other info: We prioritize diversity and inclusivity, welcoming all applicants to reach their full potential.
The predicted salary is between 36000 - 60000 £ per year.
Product Support Account Manager page is loaded
Product Support Account Manager
Apply locations Glasgow, GB time type Full time posted on Posted 2 Days Ago time left to apply End Date: March 19, 2025 (10 days left to apply) job requisition id R-2025-846
Company:
Finning (UK) Ltd
Number of Openings:
1
Worker Type:
Permanent
Position Overview:
Finning is the world’s largest Caterpillar dealer. We pride ourselves on delivering exceptional customer experiences and innovative solutions. Join our team as a Product Support Account Manager and be part of a company that values your contributions and supports your growth.
Job Description:
In this role, you will manage a portfolio of customer accounts across Scotland, maximise the revenue and profitability of Product Support (Parts & Service) sales from new and existing Customers. You will be responsible for maintaining regular call cycles, preparing and submitting monthly forecasting reports, and acting as a primary contact for customers.
Key Responsibilities:
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Manage Customer Accounts: Build and maintain strong relationships with customers, ensuring their needs are met and exceeded.
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Drive Revenue Growth: Identify opportunities to grow revenue and achieve annual parts and service sales targets.
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Plan Call Cycles: Maintain regular call cycles (weekly, monthly, or quarterly) to keep in touch with customers and foster strong relationships. Maintain and update CRM weekly.
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Report and Forecast: Prepare and submit monthly activity and business forecasting reports to help guide our strategic goals.
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Utilize Tools: Use the Finning market analysis tool to identify new, lapsed, and campaign opportunities, and convert leads generated by the Inside Sales Team.
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Customer Point of Contact: Act as a primary contact for customers, stakeholders, and influencers, promoting Finning support services and resolving any issues promptly.
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Collaborate Across Teams: Work closely with other Product Support Sales Managers and internal teams to maximize opportunities across Product Support and New Sales.
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Mentor and Guide: Provide guidance and mentoring to Inside Sales Representatives (ISRs) and Parts Counter teams to support their development.
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Market Awareness: Stay informed about competitors and market trends to support new product and campaign developments.
Knowledge, Skills and Experience:
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Proven experience in sales and customer account management.
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Excellent communication and relationship-building skills.
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Ability to work independently and as part of a team.
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Strong attention to detail in planning and reporting.
What We Offer:
In addition to a competitive salary, commission, car/car allowance, 25 days holiday, and up to 7% pension, you will benefit from:
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A comprehensive benefits package
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A supportive and collaborative work environment
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Opportunities for professional growth and development
Why Join Us:
At Finning, we believe in the power of our people. We offer a dynamic work environment where your contributions are valued, and your career growth is supported. If you are passionate about sales and customer experience, and are ready to take on a new challenge, we want to hear from you.
At Finning, we prioritize creating a diverse and inclusive environment. We are proud to be an equal opportunity employer, and we actively encourage all individuals to express themselves and achieve their full potential. We do not discriminate against applicants based on gender identity, race, national and ethnic origin, religion, age, sexual orientation, marital and family status, and/or mental or physical disabilities. Furthermore, Finning is committed to collaborating with and providing reasonable accommodations /adjustments to individuals with disabilities. If you require an adjustment/accommodation at any point during the recruitment process, please inform your recruiter.
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Product Support Account Manager employer: Finning International Inc.
Contact Detail:
Finning International Inc. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Product Support Account Manager
✨Tip Number 1
Familiarize yourself with Finning's products and services. Understanding the specifics of what you will be supporting will help you build stronger relationships with customers and demonstrate your expertise during interviews.
✨Tip Number 2
Network with current or former employees of Finning. They can provide valuable insights into the company culture and expectations for the Product Support Account Manager role, which can help you tailor your approach.
✨Tip Number 3
Prepare to discuss your experience in managing customer accounts and driving revenue growth. Be ready to share specific examples of how you've successfully built relationships and achieved sales targets in previous roles.
✨Tip Number 4
Stay updated on market trends and competitor activities in the industry. This knowledge will not only help you in the interview but also show that you are proactive and committed to contributing to Finning's success.
We think you need these skills to ace Product Support Account Manager
Some tips for your application 🫡
Understand the Role: Take the time to thoroughly read the job description for the Product Support Account Manager position. Understand the key responsibilities and required skills, as this will help you tailor your application.
Highlight Relevant Experience: In your CV and cover letter, emphasize your proven experience in sales and customer account management. Use specific examples that demonstrate your ability to build relationships and drive revenue growth.
Showcase Communication Skills: Since excellent communication is crucial for this role, make sure to highlight your communication and relationship-building skills in your application. Consider including examples of how you've successfully managed customer accounts in the past.
Tailor Your Application: Customize your CV and cover letter to reflect the values and culture of Finning. Mention your passion for customer experience and how you align with their commitment to diversity and inclusion.
How to prepare for a job interview at Finning International Inc.
✨Showcase Your Relationship-Building Skills
As a Product Support Account Manager, strong relationships with customers are key. Be prepared to share examples of how you've successfully built and maintained customer relationships in the past.
✨Demonstrate Revenue Growth Strategies
Think about specific strategies you've used to drive revenue growth in previous roles. Be ready to discuss how you identified opportunities and achieved sales targets.
✨Prepare for Call Cycle Discussions
Since maintaining regular call cycles is crucial, come prepared to discuss your approach to planning and executing these cycles. Highlight any tools or methods you use to stay organized.
✨Stay Informed About Market Trends
Show that you are knowledgeable about the industry and competitors. Discuss recent market trends and how they could impact Finning's product support services.
