Warehouse Operative in Nanpean

In this role you will be responsible for carrying out the safe and accurate physical & systemic receiving, storage, picking, counting, packing and distribution of stock for Finning UK and accountability/ownership of the customer facing Parts Counter to ensure the clients/customers receive their orders on time and in full. Responsible for assisting the operation in realising and achieving all KPI’s/ SLA’s.

Key Responsibilities

• Carry out daily receipt of all inward stock orders, IBTs, and returns, and daily dispatch of all parts orders, using computer technology to support all processes.
• Accurate pick, pack and ship all parts orders to meet the customer need by date.
• Be proactive and contribute to continuously improving warehouse processes and procedures.
• To achieve 99% stock accuracy in the warehouse by working accurately and responsibly.
• Dispatch and deliver parts through various courier networks using different software packages.
• Adhere to Health, Safety and Environmental policies, taking a proactive approach to reduce risks in the workplace.
• Report discrepancies /damage to any stock.
• Correctly load and unload outbound, inbound and cross‑docked freight, correctly identifying and labelling goods and containers to ensure the right destination is reached.
• As Warehouse Operative in Parts and Collection you will receive, collate, protect, pack and label goods for safe return to suppliers.
• Receipt and inspect returned cores and return to NDC for final core inspection.
• Report to Supervisor any problems with the physical aspects of stores operation such as damaged goods, out of stock situations, delivery shortages & discrepancies.
• Responsibility for housekeeping to a high standard to achieve minimum 3‑star contamination control.
• Flexibility to meet changing customer demands and Saturday working.
• Potential branch cover at other facilities as and when required.
• Engage and motivate to deliver personal development performance to meet objectives and KPI's.
• Actively promote “Parts Direct” and Parts.CAT.com sales channels to customers using the collection point.
• Loading and unloading of freight using correct MHE and following safe handling procedures.
• Active involvement in the improvement and maintenance of the working areas and the “Collection Point” following 5S and Contamination Control procedures.
• Constant awareness of SHEQ obligations.
• Maintain commitments to “Our Promise”.
• Banking and Petty Cash reconciliation.
• Respond to any customer delivery queries within 1 hour.

Qualifications & Experience

• Good level of education.
• Warehouse experience.
• MHE Licences.
• Excellent customer service experience – preferably customer facing.
• Demonstrable experience in remote working.
• Warehouse/Logistics qualification (desirable).
• FLT Licence preferred but we are able to train.
• Knowledge of CAT products and systems (desirable).

Skills & Competencies

• Problem‑solving skills.
• Communication, interpersonal and teamwork skills.
• Time management and organisational skills.
• Independence, self‑motivation and initiative.
• Flexibility and adaptability to different types of work.
• Persuasive and personally motivated.
• Oral and written communication, decision‑making and judgement.
• Negotiation skills.
• Attention to detail, work accuracy/numeracy.
• Quality orientation.
• Knowledge of HS&E policy awareness.
• Organisational awareness.

Equal Opportunity Employment

Finning is an equal opportunity employer and actively encourages all individuals to express themselves to achieve their full potential. We do not discriminate against applicants on the basis of gender identity, race, national or ethnic origin, religion, age, sexual orientation, marital or family status, or mental or physical disabilities. Finning is a forces‑friendly employer with a commitment to providing reasonable accommodations to individuals with disabilities. Finning is fully compliant with the Armed Forces Covenant and shall treat those who serve or have served in the armed forces, and their families fairly.