At a Glance
- Tasks: Diagnose and repair plant equipment on-site, ensuring customer satisfaction.
- Company: Join Finning, the world's largest CAT dealership with a supportive culture.
- Benefits: Enjoy competitive salary, 25 days holiday, healthcare, and flexible working options.
- Other info: Diverse and inclusive workplace with excellent training and career growth opportunities.
- Why this job: Be at the forefront of technology while making a real impact in the field.
- Qualifications: Apprentice trained or NVQ Level 3 in Land Based Engineering preferred.
The predicted salary is between 34700 - 39600 £ per year.
You will be tasked with responding to customers’ field repair and service requests diagnosing whilst providing comprehensive detail about the nature of the problem to the customer and Finning to create a quote as per the request of the customer within a cost and time-effective manner. Working within Finning’s industry-leading field service department, and for the world's largest CAT dealership, you will be at the forefront of the company's site diagnostic and repair capabilities for Caterpillar products.
You will need to have both outstanding customer focus coupled with in-depth knowledge of plant equipment. The ability to attend site and understand the customer needs and resolve any mechanical or electrical issues in a safe, timely and cost-effective manner, utilising the most up-to-date dealer software and repair techniques.
As a Finning Engineer, you will receive:
- Salary £39,720 - £45,118
- 25 days holiday (purchase up to 5 extra days holiday)
- Annual Bonus
- Annual Tool Allowance
- Healthcare benefits (medical, optical, hearing, dentistry, and new child payments to support new parents)
- Access to company share scheme
- Up to 7% pension (matched by company)
- Refer a friend bonus
- Employee reward platform (retail discounts and other employee rewards)
- Life insurance
- Laptop and phone and van
- Industry leading CAT product training
- Overtime
Additionally, you will benefit from enhanced maternity and paternity packages, family-friendly policies to support working parents, enhanced flexible working options, support from a team of 40+ Mental Health first aiders, employee wellbeing solutions, the opportunity to work with your charity of choice, and length of service & recognition awards.
Main Job Functions:
- Provide an estimate of arrival time at customer’s site in response to service request based on the job instructions from Branch giving details of customer location, machine, contact name and nature of problem and current work situation.
- Contact customer’s site management in order to register arrival and presence on site and ensure knowledge of customer procedures so as to adhere to site requirements.
- Diagnose the likely cause of reported equipment problems, in discussion with customer operators/supervisors and using specialised equipment, in order to provide the customer with information for the work required. Provide a comprehensive detail to allow Finning to construct a quote as requested by the customer.
- Identify the parts required to carry out the repair and requisition any parts and determine expected time of delivery so that a date and time of any necessary service re-visit can be agreed with customer.
- Undertake repair and service work on the machine to the agreed work plan, removing and despatching components for specialist attention and re-installing the original or replacement, to bring the machine up to the required standards.
Specific Skills:
- Work autonomously on own initiative as well as part of a team
- Strong communication & interpersonal skills and ability to build positive relationships across all levels of the business
- Strong planning and organisational skills with the ability to work in high-pressured situations and to tight deadlines
- Effective problem solver with strong analytical skills
- Motivated and Dynamic Self-starter
Education and Experience:
- Apprentice trained / Formally trained Engineer (NVQ Level 3 preferred in Land Based Engineering / Plant Fitting), served as a field service engineer for a significant period or development opportunity for a qualified apprentice
- Knowledge in the use of field-based diagnosis tools and equipment essential
- Heavy Earth Moving equipment operating knowledge
- LDV driving licence
- Experience of a variety of construction and static machines essential
At Finning we believe that our people are the heart and soul of our company and fundamental to our success. Our employees are rewarded with an attractive all-round benefits package including 25 days holiday, company pension scheme, healthcare, company share scheme and various flexible benefits.
If you would like to work for a global organisation offering industry leading training and a competitive package then apply online today!
At Finning, we prioritise creating a diverse and inclusive environment. We are proud to be an equal opportunity employer, and we actively encourage all individuals to express themselves and achieve their full potential. As a company, we continuously strive to enhance our outreach to individuals of all backgrounds and identities. We do not discriminate against applicants based on gender identity, race, national and ethnic origin, religion, age, sexual orientation, marital and family status, and/or mental or physical disabilities. Furthermore, Finning is committed to collaborating with and providing reasonable accommodations/adjustments to individuals with disabilities. If you require an adjustment/accommodation at any point during the recruitment process, please inform your recruiter. Finning is a forces-friendly employer having signed the Armed Forces Covenant, and pledges to treat those who serve or have served in the armed forces, and their families fairly.
Mobile Plant Fitter employer: Finning International Inc.
Finning International Inc. offers an exceptional work environment in Cannock, where employees are valued for their contributions to supply chain operations. With a strong commitment to diversity and inclusion, the company fosters a culture of collaboration and support, particularly for those from the armed forces. Employees benefit from ongoing professional development opportunities and a focus on delivering high-quality service, making it a rewarding place to grow your career.
Contact Details:
Finning International Inc. Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Mobile Plant Fitter
✨Tip Number 1
Get to know the company inside out! Research Finning (UK) Ltd, their values, and their products. This way, when you get that interview, you can show them you're not just another candidate but someone who genuinely cares about what they do.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. A friendly chat can sometimes lead to insider info or even a referral, which can give you a leg up in the hiring process.
✨Tip Number 3
Practice makes perfect! Prepare for common interview questions related to field service roles and plant equipment. Role-play with a friend or use online resources to boost your confidence and nail that interview.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the Finning team!
We think you need these skills to ace Mobile Plant Fitter
Some tips for your application 🫡
Show Off Your Skills:Make sure to highlight your experience with plant equipment and field service work. We want to see how your skills match up with what we're looking for, so don’t hold back!
Be Customer-Focused:Since this role is all about responding to customer needs, share examples of how you've successfully resolved issues in the past. We love seeing candidates who put customers first!
Keep It Clear and Concise:When writing your application, be straightforward and to the point. We appreciate clarity, so make it easy for us to see why you’re a great fit for the Mobile Plant Fitter role.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and get the ball rolling on your journey with Finning.
How to prepare for a job interview at Finning International Inc.
✨Know Your Stuff
Make sure you brush up on your knowledge of plant equipment and Caterpillar products. Familiarise yourself with common mechanical and electrical issues, as well as the latest diagnostic tools. This will help you demonstrate your expertise during the interview.
✨Customer Focus is Key
Since the role involves a lot of customer interaction, think about how you can showcase your outstanding customer service skills. Prepare examples of how you've successfully resolved customer issues in the past, and be ready to discuss how you would approach customer needs in this role.
✨Practice Problem-Solving Scenarios
Anticipate questions that may involve diagnosing equipment problems or handling service requests. Practise articulating your thought process and problem-solving strategies clearly. This will show your analytical skills and ability to work under pressure.
✨Be Ready to Discuss Logistics
Since you'll need to manage your time effectively and coordinate site visits, prepare to talk about how you plan and organise your work. Think of examples where you've successfully managed tight deadlines or complex schedules, as this will highlight your planning skills.
