At a Glance
- Tasks: Learn and apply engineering skills while supporting service delivery and improvement projects.
- Company: Join Finning, a leader in service operations with a focus on innovation.
- Benefits: Enjoy a permanent role with career development opportunities and a supportive team environment.
- Other info: Dynamic workplace with a focus on safety, teamwork, and continuous improvement.
- Why this job: Kickstart your career in engineering and make a real impact on customer operations.
- Qualifications: Degree in a relevant technical field; no prior experience required.
The predicted salary is between 28000 - 35000 £ per year.
The Finning Service - Operations Graduate role is designed to build operational, analytical and technical capability and develop future service, engineering and technical leaders within the organisation. The role provides structured exposure to service delivery, operational processes, continuous improvement and technical problem solving, enabling graduates to develop the knowledge, skills and behaviours required to support safe, reliable and efficient customer operations. Service / technical Graduates will gain experience supporting the end to end service lifecycle, whilst also identifying, analysing and implementing improvement processes, systems and ways of working to drive efficiency and customer outcomes. Depending on business needs, the role may include more technically focused work or more operational / process-focused work.
Major Job Functions:
- Learn and apply mechanical, electrical or electronic engineering skills on Caterpillar and associated equipment
- Lead or support structured improvement projects focused on efficiency, cost reduction and service performance
- Support planned maintenance, inspection and servicing activities under supervision
- Assist with fault diagnosis, troubleshooting and repair activities using approved procedures
- Use diagnostic tools, systems and technical documentation to support equipment reliability
- Analyse service processes and identify opportunities to improve efficiency, quality and customer experience
- Support continuous improvement initiatives (e.g. Lean, waste reduction, standardisation, digital process improvements)
- Collect and interpret operational data to support decision-making and performance improvement
- Work collaboratively with experienced engineers, supervisors and technical specialists
- Maintain accurate service records, reports and documentation
- Actively engage in technical training, safety programmes, coaching and performance feedback
- Demonstrate Finning values and safety leadership in all workshop and site activities
Competencies:
- Create Safe Environments: Focuses on creating and contributing to a diverse, inclusive, and positive workplace where people are motivated to do their best.
- Build Loyalty: Focuses on building strong relationships to deliver common goals. It is about continuously paying attention to customer needs and adapting as these evolve.
- Ensure Accountability: Focuses on transparency and reliability, ensuring goals are met by holding self and others accountable for meeting commitments and maintaining high standards.
- Prepare and Deliver: Focuses on effective planning, resource management and prioritising work to meet commitments aligned with the company goals.
Specific Skills:
- Technical aptitude – ability to learn mechanical, electrical and hydraulic systems
- Problem‐solving – structured approach to fault finding and diagnosis
- Analytical thinking – ability to interpret data and identify trends/opportunities
- Process improvement mindset – identifying inefficiencies and suggesting practical solutions
- Commercial awareness – understanding impact of service performance on cost and customer outcomes
- Manual and practical skills – working safely with tools, equipment and components
- Attention to detail – following procedures and technical standards accurately, as well as identifying potential for efficiency through inventions and process/control updates
- Communication – explaining technical issues clearly to supervisors and team members
- Teamwork – working effectively within workshop and field-based teams
- Safety awareness – understanding and applying safe systems of work
Knowledge:
- Foundational understanding of mechanical, electrical or electronic engineering principles
- Awareness of preventative maintenance and inspection processes
- Understanding of fault diagnosis principles and root cause analysis (developed during role)
- Awareness of service operations processes and performance metrics (e.g. utilisation, turnaround time, cost efficiency)
- Basic understanding of continuous improvement methodologies (Lean, problem-solving frameworks, etc.)
- Awareness of the importance of equipment reliability, uptime and safety for customers
- Understanding of how service quality impacts customer satisfaction and operational performance
- Ability to work through problems systematically and propose and implement changes that improve efficiency and/or customer experience
Accountability:
- Supporting planned maintenance and service activities in line with schedules and procedures
- Ensuring work is carried out safely, complying with Finning and site safety standards
- Identifying and escalating opportunities to improve processes, efficiency and customer outcomes
- Contributing to continuous improvement initiatives within the Service function
- Accurate completion of job cards, inspection reports and service documentation
- Escalating issues, faults or risks appropriately to supervisors
- Maintaining a professional approach when interacting with colleagues and customers
- Supporting projects that enhance customer experience
Education & Experience:
Completed undergraduate degree (Level 6 or equivalent) in a relevant technical discipline such as:
- Mechanical Engineering
- Electrical or Electronic Engineering
- Mechatronics
- Automotive, Plant, Marine or Heavy Equipment Engineering
- Engineering Technology or similar technical field
Or an equivalent qualification that provides strong engineering fundamentals aligned to service operations.
Experience:
No prior full‐time professional service engineering experience required. Experience gained through academic study, industrial placements, workshops, apprenticeships, part‐time or voluntary roles is sufficient where it demonstrates one or more of the following:
- Exposure to hands‐on mechanical or technical work
- Application of safe working practices
- Use of tools, equipment or diagnostic systems
- Ability to follow procedures and technical instructions
- Understanding of operational discipline and teamwork
If you would like to be a part of an industry leading company offering career development then apply online today.
Graduate - Service Operations in London employer: Finning International Inc.
Finning (UK) Ltd is an exceptional employer that prioritises the growth and development of its employees, particularly through the Graduate - Service Operations role. With a strong focus on creating a safe, inclusive, and collaborative work environment, graduates will benefit from structured training, hands-on experience, and opportunities to engage in continuous improvement initiatives. Located in vibrant cities like Dublin, Lisburn, and Glasgow, Finning offers a dynamic workplace where innovation thrives, and employees are encouraged to contribute to meaningful projects that enhance customer satisfaction and operational efficiency.
Contact Details:
Finning International Inc. Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Graduate - Service Operations in London
✨Tap into Engineering Societies
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We think you need these skills to ace Graduate - Service Operations in London
Some tips for your application 🫡
Show Off Your Projects:Engineering is all about practical application, so don’t shy away from showcasing your projects! Include any relevant coursework, personal projects, or even team collaborations that highlight your engineering skills. If you’ve dabbled with CAD software, programming, or circuit design, mention these experiences in your CV or portfolio.
Technical Skills Matter:For an entry-level engineering role, we need to see a solid grasp of key technical skills. Make sure to list any software or tools you’re familiar with, like MATLAB, AutoCAD, or specific programming languages. If you’ve got any certifications (like a relevant software course), throw those in too—they can really boost your profile!
Tailor Your CV for Engineering:Make your CV stand out by tailoring it to the engineering field; keep it clear and concise. Use bullet points to highlight your educational background, internships, or coursework that aligns with the engineering principles. Remember, we’re looking for clarity and relevance, so avoid fluff—be as specific as possible about your skills and experiences.
Craft a Genuine Cover Letter:Your cover letter is your chance to show some personality! Explain why you're passionate about engineering and why you're excited to work with Finning International Inc.. Share what you hope to learn in this entry-level position and how you can contribute to their projects. Let your enthusiasm shine through!
How to prepare for a job interview at Finning International Inc.
✨Brush Up on Your Engineering Basics
Since this is an entry-level engineering position at Finning International Inc., make sure you’ve got a solid grasp of fundamental engineering principles. Be prepared for technical questions that test your understanding of core concepts and prepare to explain how you’d apply them in real-world scenarios.
✨Show Off Your Projects and Portfolios
As an entry-level candidate, highlighting any relevant projects during your studies or internships can really set you apart. Make a portfolio showcasing your work, designs, or any practical application of your engineering skills. Don't forget to discuss the challenges you faced and how you overcame them!
✨Practice Problem-Solving on the Spot
In engineering interviews, you might encounter real-time problem-solving or case study scenarios. Brushing up your analytical skills and being able to think aloud as you tackle these problems can demonstrate your potential to the interviewers at Finning International Inc..
✨Connect Your Passion with the Role
Since it’s an entry-level position, showcasing genuine enthusiasm for engineering and your long-term commitment can go a long way. Talk about how this role aligns with your career goals and what motivates you to contribute to Finning International Inc. specifically.
