Service Technical Trainer (Glasgow)

As the UK and Ireland's CAT dealership, Finning UK is looking for a Service Technical Trainer to join our Learning and Development Team. As Service Technical Trainer, your role will be to create and deliver technical training for Service engineers across the business.

Major Job Functions:

• Support the delivery of the training calendar for technical training within Finning by working with the Business Partner for Service and identified SMEs across the business.
• Work closely with all Training Team Members to support the production of the Technical Training curriculum for engineers within Finning UK&I.
• Plan courses in line with Cat’s Technician Career Development Programme (TCDP) integrated with NPI and technical training requirements.
• Develop and deliver training programmes for engineers and customers, ensuring training meets both CAT and Finning standards and specifications while adopting a safety and customer service culture.
• Utilise blended learning techniques to maximise training opportunities for Finning employees.
• Ensure that training is delivered to meet the current service specification and adopts a safe, inclusive, and customer service culture.
• Work closely with co-ordinators to schedule courses and maximise attendance.

Benefits:

• A competitive salary
• 25 days annual leave + bank holidays (+ option to purchase an additional 5 days holiday)
• Annual Bonus
• Laptop and phone
• Company Rewards Platform (access to retailer discounts)
• Up to 7% pension
• Share Purchase Plan
• Healthcare benefits (medical, optical, hearing, dentistry)
• Enhanced maternity and paternity packages and new child payments
• Family-friendly policies to support working parents
• Support from a team of 40+ Mental Health first aiders
• Employee wellbeing solutions
• Length of service & recognition awards

Specific Skills:

• Good project management and planning/organisation skills
• Engaging training delivery style
• Basic Excel Microsoft Office skills, intermediate Word and PowerPoint skills
• Ability to deliver accredited programmes
• Able to demonstrate mentoring and facilitation skills
• Flexibility and adaptability to a rapidly changing commercial environment
• Works on own initiative
• Motivated and dynamic self-starter
• Effective problem-solver

Knowledge:

• Practical working knowledge of Caterpillar product range
• Appreciation of different learning methodologies
• Willingness to learn and develop professionally

Accountability:

• Responsible for the day-to-day delivery of the Service technical training in the UK and Ireland under the direction of the Business Partner for Service.
• Ensure any training delivered adheres to relevant codes of practice and legislation, maintaining records of training and assessment as appropriate.
• Continuously assess and evaluate the effectiveness of training programmes, making improvements as appropriate.
• Provide guidance, direction, and advice on technical training.
• Supervise all training courses to maintain safety and maximise learning.
• Maintain product knowledge on product responsibilities.
• Keep training courses current with products, procedures, tooling, and training aids.
• Maintain Service Training workshops to meet requirements of SHEQ and contamination control.
• Ensure positive feedback and high satisfaction ratings from course delegates.

Education and Experience:

Essential:

• 5 years working on heavy plant or diesel generators
• Evidence of continuous professional development
• Ability to build and maintain positive relationships and engage with a wide range of individuals with varying levels of seniority

Desirable:

• Relevant qualification in training delivery or learning and development
• Certified training qualification (TAQA, A1, Assessor award) or equivalent
• Experience of CAT product range
• Coaching or Mentoring certificate
• Experience of vocational learning provision
• Assessor Qualified
• Experience of supervising others

This role includes responsibility for training across the UK & Ireland and may require travel to support the business from time to time.

If you have a passion for sharing your knowledge and would be interested in a role shaping and developing current engineers as well as the engineers of tomorrow, then apply online today.

At Finning, we prioritise creating a diverse and inclusive environment. We are proud to be an equal opportunity employer, and we actively encourage all individuals to express themselves and achieve their full potential. We do not discriminate against applicants based on gender identity, race, national and ethnic origin, religion, age, sexual orientation, marital and family status, and/or mental or physical disabilities. Furthermore, Finning is committed to collaborating with and providing reasonable accommodations/adjustments to individuals with disabilities. If you require an adjustment/accommodation at any point during the recruitment process, please inform your recruiter. Finning is a forces-friendly employer having signed the Armed Forces Covenant, and pledges to treat those who serve or have served in the armed forces, and their families fairly.