At a Glance
- Tasks: Diagnose and repair plant equipment on-site, ensuring customer satisfaction.
- Company: Join Finning, the world's largest Caterpillar dealer with a strong team culture.
- Benefits: Enjoy a competitive salary, 25 days holiday, healthcare, and flexible working options.
- Other info: Dynamic work environment with excellent career growth and support for mental health.
- Why this job: Be at the forefront of technology and make a real difference in the field.
- Qualifications: Apprentice trained or NVQ Level 3 in Land Based Engineering/Plant Fitting preferred.
The predicted salary is between 39720 - 45118 £ per year.
- Company Details
- Company: Finning (UK) Ltd
- Number of Openings: 1
- Worker Type: Permanent Position
- Location - Bolden / Gateshead
- Overview
You will be tasked with responding to customers’ field repair and service requests diagnosing whilst providing comprehensive detail about the nature of the problem to the customer and Finning to create a quote as per the request of the customer within a cost and time-effective manner.
Working within Finning’s industry-leading field service department, and for the world's largest CAT dealership, you will be at the forefront of the company's site diagnostic and repair capabilities for Caterpillar products.
Job Description
You will need to have both outstanding customer focus coupled with in-depth knowledge of plant equipment.
The ability to attend site and understand the customer needs and resolve any mechanical or electrical issues in a safe, timely and cost-effective manner, utilising the most up-to-date dealer software and repair techniques.
Benefits
- 25 days holiday (purchase up to 5 extra days holiday)
- Annual Bonus
- Annual Tool Allowance
- Healthcare benefits (medical, optical, hearing, dentistry, and new child payments to support new parents)
- Access to company share scheme
- Up to 7% pension (matched by company)
- Refer a friend bonus
- Employee reward platform (retails discounts and other employee rewards)
- Life insurance
- Laptop and phone and van
- Industry leading CAT product training
- Overtime
- Enhanced maternity and paternity packages
- Family‑friendly policies to support working parents
- Enhanced flexible working options
- Support from a team of 40+ Mental Health first aiders
- Employee wellbeing solutions
- Opportunity to work with your charity of choice
- Length of service & recognition awards
- Main Job Functions
- Provide an estimate of arrival time at customer’s site in response to service request based on the job instructions from Branch giving details of customer location, machine, contact name and nature of problem and current work situation.
- Contact customer’s site management in order to register arrival and presence on site and ensure knowledge of customer procedures so as to adhere to site requirements.
- Diagnose the likely cause of reported equipment problems, in discussion with customer operators/supervisors and using specialised equipment, in order to provide the customer with an information for the work required.
- Provide a comprehensive detail to allow Finning to construct a quote as requested by the customer.
- Identify the parts required to carry out the repair and requisition any parts and determine expected time of delivery so that a date and time of any necessary service re‑visit can be agreed with customer.
- Undertake repair and service work on the machine to the agreed work plan, removing and despatching components for specialist attention and re‑installing the original or replacement, to bring the machine up to the required standards.
- Specific Skills
- Work autonomously on own initiative as well as part of a team
- Strong communication & interpersonal skills and ability to build positive relationships across all levels of the business
- Strong planning and organisational skills with the ability to work in high‑pressured situations and to tight deadlines
- Effective problem solver with strong analytical skills
- Motivated and Dynamic Self‑starter
Education and Experience
- Apprentice trained / Formally trained Engineer (NVQ Level3 preferred in Land Based Engineering / Plant Fitting), served as a field service engineer for a significant period or development opportunity for a qualified apprentice
- Knowledge in the use of field-based diagnosis tools and equipment essential
- Heavy Earth Moving equipment operating knowledge LDV driving licence
- Experience of a variety of construction and static machines essential
- Equal Opportunity Statement
At Finning we believe that our people are the heart and soul of our company and fundamental to our success.
Our employees are rewarded with an attractive all‑round benefits package including 25 days holiday, company pension scheme, healthcare, company share scheme and various flexible benefits.
We do not discriminate against applicants based on gender identity, race, national and ethnic origin, religion, age, sexual orientation, marital and family status, and/or mental or physical disabilities.
Finning is committed to collaborating with and providing reasonable accommodations /adjustments to individuals with disabilities.
If you require an adjustment/accommodation at any point during the recruitment process, please inform your recruiter.
Finning is a forces‑friendly employer having signed the Armed Forces Covenant, and pledges to treat those who serve or have served in the armed forces, and their families fairly.
About Us
Finning is the world's largest Caterpillar dealer delivering unrivalled service for over 80 years.
The company sells, rents and provides parts and service for equipment and engines to customers in various industries, including mining, construction, petroleum, forestry and a wide range of power systems applications.
Finning employs approximately 14,500 people world‑wide and operates in three geographies, with the head office in Vancouver, BC, Canada.
OUR DIVISIONS Finning International Inc. is the corporate head office of the publicly traded corporation, which is listed on the Toronto Stock Exchange under the symbol: FTT.
Finning Canada is the authorized dealer for Caterpillar products in British Columbia, Alberta, Saskatchewan, the Northwest Territories, and a portion of Nunavut.
Finning South America is the authorized dealer for Caterpillar products in Chile, Argentina, and Bolivia.
Finning UK and Ireland is the authorized dealer for Caterpillar products in the United Kingdom and Ireland.
Rental of equipment is facilitated through the dealership locations as well as The Cat Rental Store locations in Finning Canada and Finning South America.
OEM Remanufacturing - OEM, a Finning enterprise, is one of North America's most advanced engine and powertrain component remanufacturing providers and is located in Edmonton, Alberta.
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Mobile Plant Fitter in Gateshead employer: Finning International Inc.
Finning (UK) Ltd is an exceptional employer for graduates seeking to launch their careers in service operations. With a strong focus on employee development, you will benefit from a structured programme that fosters leadership and operational skills while working in a collaborative and inclusive environment. The company offers competitive benefits, including a comprehensive package and opportunities to engage in impactful projects, making it an ideal place for ambitious individuals eager to make a difference in the industry.
Contact Details:
Finning International Inc. Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Mobile Plant Fitter in Gateshead
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We think you need these skills to ace Mobile Plant Fitter in Gateshead
Some tips for your application 🫡
Show Off Your Skills with Certificates:In the skilled trades world, your practical skills and certifications are key! Make sure you highlight any relevant qualifications or training you've completed. If you’ve got a trade-specific certificate, like an NVQ or City & Guilds, include it in your CV to catch Finning International Inc.'s eye.
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Highlight Your Projects or Achievements:Don’t forget to showcase any significant projects or achievements in your cover letter. Whether it’s completing a complex installation or meeting deadlines on a large project, these details make a big difference. They help paint a picture of your expertise and dedication!
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How to prepare for a job interview at Finning International Inc.
✨Master the Hands-On Skills
In skilled trades, practical skills matter a ton. Be ready to showcase your hands-on abilities during the interview—whether it's through a practical test or a demonstration of your craftsmanship. Bring your best examples of past projects to discuss them in detail!
✨Know Your Tools Like the Back of Your Hand
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✨Be Ready to Talk About Safety Practices
Safety is paramount in skilled trades. Be prepared to discuss your knowledge of safety regulations and how you've implemented them in previous roles. This will demonstrate your commitment to a safe working environment—a quality that employers highly value.
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When tackling skilled trade roles, employers want to know about your ability to think on your feet. Be ready with examples of how you've solved unexpected problems on the job. This will illustrate your adaptability and resourcefulness, key traits for a full-time position at Finning International Inc..
