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- Tasks: Manage key customer accounts and drive growth in the quarrying and extraction sectors.
- Company: Join Finning, the world's largest Caterpillar dealer, known for exceptional customer experiences.
- Benefits: Competitive salary, commission, car allowance, 25 days holiday, and a comprehensive benefits package.
- Other info: Diverse and inclusive workplace with opportunities for professional growth and development.
- Why this job: Be a trusted expert, optimise customer operations, and make a real impact in a dynamic environment.
- Qualifications: Experience in product support, strong commercial awareness, and excellent interpersonal skills.
The predicted salary is between 40000 - 50000 £ per year.
Finning is the world's largest Caterpillar dealer. We pride ourselves on delivering exceptional customer experiences and innovative solutions. We are looking for a proactive and commercially driven Customer Account Manager to join our team.
The Customer Account Manager will manage and develop a defined portfolio of key strategic accounts within the quarrying and extraction sectors. In this pivotal role, you will identify and maximise growth opportunities across Parts, Service and Machine (New, Used and Rental) sales, contributing directly to revenue and profitability targets.
Using a total cost of ownership approach, you will leverage technology, fleet management insights and a robust rebuild and contract strategy to deliver sustainable, long‐term value. With a consultative style and a focus on becoming a trusted expert, you will help customers optimise their operational performance and equipment lifecycle.
Key Responsibilities:- Manage and grow strategic customer accounts by delivering the company’s growth strategy and building strong relationships at all organisational levels.
- Provide consultative technical and commercial support, becoming a trusted expert in equipment operation, lifecycle planning and ownership strategies.
- Use telematics, performance data, diagnostics and SOS (Oil Sampling) insights to anticipate issues, prevent failures and maximise machine uptime.
- Champion Sales Excellence through effective CRM usage, accurate quoting, opportunity management and proactive dispute resolution.
- Collaborate with internal teams to deliver customer solutions and conduct site surveys that identify operational and commercial improvement opportunities.
- Achieve revenue, gross profit, CVA and customer loyalty (NPS) targets for assigned accounts.
- Relevant experience in the product support sector, with proven success in achieving targets.
- Mechanical knowledge of heavy mobile equipment (HME).
- Strong commercial and operational awareness of equipment lifecycle ownership.
- Experience in an aftermarket or service‐driven environment.
- Commercial and operational understanding of lifecycle ownership of equipment.
- Aftermarket go to market experience from a service-based organisation.
- Strong interpersonal and networking abilities within the industry.
- Excellent influencing and negotiation skills.
- Ability to interpret technical data and present insights clearly and confidently to senior stakeholders.
In addition to a competitive salary, commission, car or car allowance, 25 days holiday, life insurance, up to 7% pension, and access to the company's share scheme, you will benefit from:
- A comprehensive benefits package
- A supportive and collaborative work environment
- Opportunities for professional growth and development
At Finning, we believe in the power of our people. We offer a dynamic work environment where your contributions are valued, and your career growth is supported. If you are enthusiastic about sales and building customer relationships, ready to take on a new challenge, we want to hear from you.
At Finning, we prioritise creating a diverse and inclusive environment. We are proud to be an equal opportunity employer, and we actively encourage all individuals to express themselves and achieve their full potential. As a company, we continuously strive to enhance our outreach to individuals of all backgrounds and identities. We do not discriminate against applicants based on gender identity, race, national and ethnic origin, religion, age, sexual orientation, marital and family status, and/or mental or physical disabilities. Furthermore, Finning is committed to collaborating with and providing reasonable accommodations/adjustments to individuals with disabilities. If you require an adjustment/accommodation at any point during the recruitment process, please inform your recruiter. Finning is a forces-friendly employer having signed the Armed Forces Covenant, and pledges to treat those who serve or have served in the armed forces, and their families fairly.
Customer Account Manager employer: Finning International Inc.
Contact Detail:
Finning International Inc. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Account Manager
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join online forums, or even reach out on LinkedIn. The more connections you make, the better your chances of landing that Customer Account Manager role.
✨Tip Number 2
Show off your expertise! When you get the chance to chat with potential employers, be ready to discuss your knowledge of heavy mobile equipment and lifecycle ownership. Use real examples from your experience to demonstrate how you can add value to their team.
✨Tip Number 3
Be proactive! Don’t just wait for job openings to pop up. Reach out to companies you admire, like Finning, and express your interest in working with them. Sometimes, creating your own opportunity is the best way to land the job.
✨Tip Number 4
Apply through our website! We at StudySmarter encourage you to submit your application directly on our platform. It’s a great way to ensure your application gets noticed and shows your enthusiasm for the role.
We think you need these skills to ace Customer Account Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Customer Account Manager role. Highlight your relevant experience in product support and any achievements that showcase your ability to meet targets. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about the role and how your skills align with our needs. Be sure to mention your consultative approach and any experience with heavy mobile equipment.
Showcase Your Interpersonal Skills: In this role, building strong relationships is key. Use your application to demonstrate your interpersonal and networking abilities. Share examples of how you've successfully influenced stakeholders or resolved disputes in the past.
Apply Through Our Website: We encourage you to apply through our website for a seamless application process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Finning International Inc.
✨Know Your Stuff
Make sure you brush up on your knowledge of heavy mobile equipment and the aftermarket service sector. Familiarise yourself with Finning's products and services, as well as their approach to customer account management. This will help you speak confidently about how you can contribute to their growth strategy.
✨Showcase Your Consultative Skills
During the interview, highlight your ability to provide consultative support. Share examples of how you've built strong relationships with clients and helped them optimise their operational performance. Use specific instances where your insights led to improved outcomes for customers.
✨Be Data-Driven
Finning values a total cost of ownership approach, so be prepared to discuss how you've used data and technology in previous roles. Talk about your experience with telematics, performance data, and diagnostics, and how these tools have helped you anticipate issues and maximise machine uptime.
✨Demonstrate Your Commercial Acumen
Show that you understand the commercial aspects of account management. Discuss your experience in achieving revenue and profit targets, and how you've used CRM systems effectively. Be ready to explain how you would approach opportunity management and dispute resolution in this role.