Regional Collection Point Co-Ordinator in Cannock

To provide an excellent customer experience across the Supply Chain Network. Through regional coverage (Cannock, Leeds, Winsford, Chesterfield, Peterborough) you will continue to provide exceptional support focusing on quality and efficiency to meet agreed service levels.

Major Job Functions

• Working flexibly to ensure adequate coverage is provided across the supply chain network.
• Working co-operatively within the branch to resolve any customer delivery queries between the sales and supply to maintain positive customer relationships.
• Carry out all parts operations duties to support all of Finning’s Sales channels either as coverage or part of a rota in line with the requirements of the business.
• Organise and consolidate all orders to ensure customer leaves with a complete accurate order in a timely manner.
• Ensure customer requirements are met by using sales channels/tools available.
• Active involvement in the improvement and maintenance of the working areas and the “Collection Point” following 5S and Contamination Control procedures.
• Ensure all returns are inspected and processed in accordance with Finning UK returns policy, working with the warehouse to ensure returns are put away and receipted within 24 hours of inspection.
• Manage outstanding returns liaising with customer and salesperson who authorised return.
• Constant awareness of SHEQ obligations. Ensure area covered is meeting these requirements.

Specific Skills

• Independence, self-motivation and initiative
• Effective problem-solver with strong analytical skills
• Strong communication and teamwork skills, with an ability to build positive relationships at all levels of the business
• Time management and organisational skills
• IT skills – DBS, WMS, PartsViz, SAP, MS Excel, Word & Outlook
• Flexibility and adaptability to different types of work, projects, teams and environments
• Excellent customer service and ability to build positive rapport with customers
• Dedicated and results orientated individual
• Takes a creative and innovative approach

Knowledge

• Complete understanding of Supply Chain practices and processes
• Good understanding of Dealer systems (DBS, WMS, Parts Viz), Finning Values, H&S policies

Accountability

• NPS 75% • Parts Returns processed within 24hrs
• Service delivery SLA’s
• Meeting One to One performance objectives.
• Health & Safety compliance. Stock Accuracy 98%

Education and Experience

• MHE Licence, Warehouse experience, Warehousing / Logistic Qualification (NVQ), Customer Service Experience

Due to the role offering regional coverage, this role will require driving licence.

At Finning, we prioritise creating a diverse and inclusive environment. We are proud to be an equal opportunity employer, and we actively encourage all individuals to express themselves and achieve their full potential. As a company, we continuously strive to enhance our outreach to individuals of all backgrounds and identities. We do not discriminate against applicants based on gender identity, race, national and ethnic origin, religion, age, sexual orientation, marital and family status, and/or mental or physical disabilities. Furthermore, Finning is committed to collaborating with and providing reasonable accommodations/adjustments to individuals with disabilities. If you require an adjustment/accommodation at any point during the recruitment process, please inform your recruiter. Finning is a forces-friendly employer having signed the Armed Forces Covenant, and pledges to treat those who serve or have served in the armed forces, and their families fairly.