Customer Service Intern in Cannock

Looking to kick‑start your career this summer? Join Finning as a Customer Service Intern and gain hands‑on experience in a fast‑paced, customer‑focused environment. This is a paid internship from July to the end of September, offering students the opportunity to gain valuable real‑world experience while being paid at the national minimum wage for their age group.

Responsibilities

• Provide a professional and friendly first point of contact, supporting customers via phone and email
• Listen to customer needs and direct queries to the appropriate team or advisor
• Deliver a positive customer experience on every interaction
• Accurately record customer information and updates in internal systems
• Support the team in meeting service level targets (e.g. timely call and email handling)
• Promote digital tools and services to help customers access information quickly
• Identify opportunities to highlight Finning parts and services where appropriate
• Assist with general administrative tasks and team activities
• Take part in training to build product, system, and customer service knowledge

Qualifications and Experience

• Currently studying or recently completed A-Levels, college, or a degree
• Strong communication skills and confidence engaging with people
• Customer‑focused mindset with a positive and enthusiastic attitude
• Willingness to learn and take on new challenges
• Good attention to detail and ability to multitask
• Basic IT skills (e.g. Microsoft Office)
• Ability to work both independently and as part of a team
• Interest in customer service, business or engineering (desirable, not essential)
• Previous customer‑facing experience is beneficial but not required

Benefits

• Paid internship at national minimum wage for the duration of the role
• 25 days holiday plus bank holidays and up to 7% pension contribution
• A comprehensive benefits package
• A supportive and collaborative work environment
• Opportunities for professional growth and development

Equal Opportunity Statement

Finning is proud to be an equal opportunity employer. We actively encourage all individuals to express themselves and achieve their full potential. We do not discriminate against applicants based on gender identity, race, national and ethnic origin, religion, age, sexual orientation, marital and family status, and/or mental or physical disabilities. Finning is a forces‑friendly employer and pledges to treat those who serve or have served in the armed forces, and their families fairly.

Information for Applicants with Disabilities

Finning is committed to providing reasonable accommodations or adjustments to individuals with disabilities. If you require an adjustment at any point during the recruitment process, please inform your recruiter.