Field Service Engineer

Company: Finning (UK) Ltd Number of Openings: 2 Worker Type: Permanent Position Overview: As a Field Engineer for Diperk, you will respond to customer needs for diagnosis, services, and repairs on Perkins engines in the field. You will report back to both the customer and the Diperk team in a timely manner to allow a comprehensive quote to be created on the work completed and if any further recommendations are required.
As the Perkins engine range covers many sectors, you will have the opportunity to learn and develop your skills across multiple disciplines including Electrical Power Generation, Construction, Agriculture, Rail, Marine, and many more.

Job Description:

DiPerk Power Solutions are the only authorised OEM distributor for Perkins in the UK and Ireland, providing support for complex or minor repairs and regular interval servicing for plant, electric power, agricultural or marine equipment.

Major Job Functions:

1. Communicate with customers to ensure knowledge of procedures and adhere to site requirements. Provide an estimate of arrival time. (10%)
2. Perform pre-task assessments to ensure the site and tasks are safe and in line with Diperk/Finning safety standards (20%)
3. Carry out complex diagnosis to determine the likely cause of reported engine problems, both mechanical and electrical, using Perkins EST and specialist diagnosis equipment. Update the customer with any information for the work required. Provide a comprehensive detailed report to allow Diperk to construct a quote as requested by the customer. (25%)
4. Identify the parts required to carry out the repair and requisition any parts, determining expected time of delivery to agree on a date and time for any necessary service re-visit with the customer. (10%)
5. Undertake major overhauls, minor repairs, and preventative maintenance service work on Perkins engines to the agreed work plan, removing and dispatching components for specialist attention and re-installing the original or replacement, to bring the machine up to the required standards. (25%)
6. Be available to support a call-out rota for out-of-hours breakdowns and service requests from our customers, being available for overtime and travel throughout the UK with occasional overnight stays (10%)

Benefits:

• Salary – up to £39,000 basic
• 25 days holiday (purchase up to 5 extra days holiday)
• Annual Bonus
• Healthcare benefits (medical, optical, hearing, dentistry, and new child payments to support new parents)
• Access to company share scheme
• Up to 7% pension (matched by company)
• Refer a friend bonus (£1000 for successful hires)
• Employee reward platform (retail discounts and other employee rewards)
• Life insurance
• Laptop, phone, and van provided
• Product training
• Overtime opportunities

Specific Skills:

• Work autonomously on own initiative as well as part of a team
• Good interpersonal skills and ability to build positive relationships across all levels of the business
• Strong planning and organisational skills with the ability to work in high-pressure situations and to tight deadlines
• Ability to follow processes and best practices
• Effective problem solver with strong analytical skills
• Motivated and dynamic self-starter
• High attention to detail required
• Good IT skills
• Champions health & safety

Knowledge:

• Field-based diagnosis tools and equipment is essential
• In-depth knowledge of diesel engines
• Mechanical and electrical engine systems including aftertreatment
• Power generation systems
• Warranty processes (Desirable)
• Commissioning processes (Desirable)

Accountability:

• Undertake a local site risk assessment prior to commencing service work, preparing an appropriate method statement in line with standard procedures and principles, or discuss rectification of site circumstances with customer and/or Diperk supervisor to ensure all work is carried out in accordance with health and safety requirements
• Inspect and test completed machine to ensure unit is operating to expected performance levels, reporting any further defects or suspect conditions to the customer to support the ongoing operational effectiveness of the machine
• Finish service reports and warranty documentation to enable the correct and timely charging of the customer and suppliers
• Ensure compliance with all Health and Safety policies and procedures

Education & Experience:

• Engineering qualification at NVQ level 3 or equivalent
• 5 years’ experience in a field service environment
• Working directly with customers
• Diesel engine or generator experience
• Marine engineering
• Heavy earth moving equipment operating
• Construction and static machines
• Power generation
• Full UK driving license

For this role, the candidate will be supplied with a service van, laptop, and mobile phone. They will also receive distributor-level training using the latest diagnostic equipment.

As a member of the Finning Group, DiPerk has access to the skills and expertise of one of the premium service providers in the plant and power generation industry, benefiting from world-class facilities, the latest technology, tooling, and industry-leading safety and quality processes.

If you would like the opportunity to work for a global organisation offering industry-leading training and a competitive package, then apply online today!

At Finning, we prioritize creating a diverse and inclusive environment. We are proud to be an equal opportunity employer, and we actively encourage all individuals to express themselves and achieve their full potential. We do not discriminate against applicants based on gender identity, race, national and ethnic origin, religion, age, sexual orientation, marital and family status, and/or mental or physical disabilities. Furthermore, Finning is committed to collaborating with and providing reasonable accommodations/adjustments to individuals with disabilities. If you require an adjustment/accommodation at any point during the recruitment process, please inform your recruiter. Finning is a forces-friendly employer having signed the Armed Forces Covenant, pledging to treat those who serve or have served in the armed forces, and their families fairly.

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