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- Tasks: Join our field service team to diagnose and repair Caterpillar engines and generators on-site.
- Company: Finning is a global leader in equipment services, dedicated to innovation and customer satisfaction.
- Benefits: Enjoy 25 days holiday, healthcare benefits, annual bonuses, and flexible working options.
- Why this job: Be part of a supportive team with industry-leading training and a focus on employee wellbeing.
- Qualifications: Must have an LDV driving license and NVQ Level 3 or equivalent experience in service engineering.
- Other info: We value diversity and are committed to creating an inclusive workplace for all.
The predicted salary is between 32500 - 37000 £ per year.
Company: Finning
Number of Openings: 1
Worker Type: Permanent
Position Overview: Working within Finning’s industry leading field service department, you will be a part of the in-frame team working across different sectors at the forefront of the company’s on-site diagnostic and repair capabilities for Caterpillar products, working on CAT engines, generators, and components.
You will respond to customer’s field repair and service requests, diagnosing and providing comprehensive detail about the nature of the problem to the customer and Finning to create a quote as per the request of the customer within a cost and time effective manner.
Job Description:
As a Finning Engineer you will receive:
- Salary £38,500 – £43,800
- 25 days holiday (purchase up to 5 extra days holiday)
- Annual Bonus
- Annual Tool Allowance
- Healthcare benefits (medical, optical, hearing, dentistry, and new child payments to support new parents)
- Access to company share scheme
- Up to 7% pension (matched by company)
- Refer a friend bonus
- Employee reward platform (retail discounts and other employee rewards)
- Life insurance
- Laptop and phone, van
- Industry leading CAT product training
- Overtime
Additionally, you will benefit from enhanced maternity and paternity packages, family-friendly policies to support working parents, enhanced flexible working options, support from a team of 40+ Mental Health first aiders, employee wellbeing solutions, the opportunity to work with your charity of choice, and length of service & recognition awards.
Main Job Functions:
- Provide an estimate of arrival time at customer’s site in response to service request based on the job instructions from Branch giving details of customer location, machine, contact name, nature of problem, and current work situation.
- Contact customer’s site management in order to register arrival and presence on site and ensure knowledge of customer procedures so as to adhere to site requirements.
- Diagnose the likely cause of reported equipment problems, in discussion with customer operators/supervisors and using specialised equipment, in order to provide the customer with information for the work required. Provide comprehensive details to allow Finning to construct a quote as requested by the customer.
- Identify the parts required to carry out the repair and requisition any parts and determine expected time of delivery so that a date and time of any necessary service re-visit can be agreed with the customer.
- Undertake repair and service work on a variety of Caterpillar engines and generators.
Education and Experience:
- LDV driving licence.
- Formally trained (NVQ Level 3 preferred) and served as a service engineer for a significant period or equivalent experience.
- Experience of a variety of gas and diesel engines, generators both LV and HV.
Knowledge:
- Knowledge in the use of field-based diagnosis tools and equipment essential.
- Experience with assembly and disassembly of diesel engines and components.
- Caterpillar large engine e.g. 3400, 3500, 3600 series engines, MWM, MAK series knowledge.
- Formally apprenticed trained (NVQ Level 3) and served as a workshop engineer for a significant period or equivalent experience.
- Experience of a variety of gas and diesel engines, generators both LV and HV.
At Finning we believe that our people are the heart and soul of our company and fundamental to our success. Our employees are rewarded with an attractive all-round benefits package including 25 days holiday, company pension scheme, healthcare, company share scheme, and various flexible benefits.
If you would like to work for a global organisation offering industry leading training and a competitive package, then apply online today.
At Finning, we prioritize creating a diverse and inclusive environment. We are proud to be an equal opportunity employer, and we actively encourage all individuals to express themselves and achieve their full potential. As a company, we continuously strive to enhance our outreach to individuals of all backgrounds and identities. We do not discriminate against applicants based on gender identity, race, national and ethnic origin, religion, age, sexual orientation, marital and family status, and/or mental or physical disabilities. Furthermore, Finning is committed to collaborating with and providing reasonable accommodations/adjustments to individuals with disabilities. If you require an adjustment/accommodation at any point during the recruitment process, please inform your recruiter. Finning is a forces-friendly employer having signed the Armed Forces Covenant, and pledges to treat those who serve or have served in the armed forces, and their families fairly.
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Field Engineer employer: Finning Canada
Contact Detail:
Finning Canada Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Field Engineer
✨Tip Number 1
Familiarize yourself with Caterpillar products, especially the engines and generators mentioned in the job description. Understanding the specifics of CAT engines like the 3400, 3500, and 3600 series will give you an edge during interviews.
✨Tip Number 2
Highlight any hands-on experience you have with field-based diagnostic tools and equipment. Being able to discuss your practical knowledge will demonstrate your readiness for the role.
✨Tip Number 3
Prepare to discuss your previous experiences as a service engineer, particularly any challenges you've faced and how you resolved them. This will showcase your problem-solving skills and ability to work under pressure.
✨Tip Number 4
Emphasize your commitment to safety and adherence to customer procedures. Since you'll be working on-site, showing that you understand the importance of following protocols will be crucial.
We think you need these skills to ace Field Engineer
Some tips for your application 🫡
Understand the Role: Make sure to thoroughly read the job description for the Field Engineer position at Finning. Highlight key responsibilities and required skills, such as experience with Caterpillar products and field-based diagnostic tools.
Tailor Your CV: Customize your CV to reflect relevant experience and skills that align with the job requirements. Emphasize your background in servicing diesel engines and generators, and any formal training you have received.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the role and the company. Mention specific experiences that demonstrate your problem-solving abilities and customer service skills, which are crucial for this position.
Highlight Your Qualifications: In your application, clearly state your qualifications, including your driving license and any certifications like NVQ Level 3. This will help Finning see that you meet their educational and experiential criteria.
How to prepare for a job interview at Finning Canada
✨Know Your Technical Stuff
Make sure you brush up on your knowledge of Caterpillar engines and generators, especially the 3400, 3500, and 3600 series. Be prepared to discuss your experience with gas and diesel engines, as well as any diagnostic tools you've used in the field.
✨Demonstrate Problem-Solving Skills
During the interview, be ready to share examples of how you've diagnosed and resolved equipment issues in the past. Highlight your ability to communicate effectively with customers and provide them with clear information about repairs.
✨Understand Customer Service
Finning values customer satisfaction, so show that you understand the importance of responding promptly to service requests and keeping customers informed about arrival times and repair processes.
✨Show Your Team Spirit
Emphasize your ability to work collaboratively within a team. Finning has a large field service department, so being a team player who can also work independently is crucial.
