At a Glance
- Tasks: Coordinate operations, connect teams, and ensure seamless guest experiences.
- Company: Finn Lough, a unique luxury resort in stunning woodland surroundings.
- Benefits: Join a passionate team and shape exceptional guest experiences.
- Other info: Opportunity for growth within a collaborative leadership team.
- Why this job: Make a real impact in a dynamic hospitality environment.
- Qualifications: Experience in hospitality or events, strong planning and communication skills.
The predicted salary is between 50000 - 65000 £ per year.
Bring People Together. Create Flow. Deliver Exceptional Experiences. Finn Lough is unlike anywhere else. Nestled within 75 acres of woodland on the shores of Lower Lough Erne, we create extraordinary experiences through luxury accommodation, wellness, food, private events, exclusive hire celebrations, corporate retreats and unforgettable guest journeys.
As we continue to grow and evolve, we are seeking an exceptional Operations Lead to join our Senior Leadership Team. This is a unique opportunity for someone who thrives on bringing structure to complexity, enjoys connecting people and departments, and takes genuine pride in creating an operation that runs smoothly because of the relationships, systems and communication they have built.
About the Role
The Operations Lead acts as the operational heartbeat of the resort. Working across all departments, you will hold the bigger picture, ensuring information flows effectively, plans are aligned, teams are connected and guest experiences are delivered seamlessly from beginning to end. You will play a key role in coordinating day-to-day operations while also leading the operational planning and delivery of weddings, corporate retreats, exclusive hire events and premium guest experiences. This role is ideal for someone who remains calm under pressure, enjoys solving problems before they arise and naturally builds trust with people at every level of an organisation.
What You'll Be Responsible For
- Operational Coordination
- Maintaining a clear view across all operational departments
- Supporting communication and collaboration between teams
- Identifying challenges early and coordinating practical solutions
- Helping create consistency, structure and operational rhythm across the resort
- Supporting department leaders to deliver exceptional results
- Coordinating weddings, retreats, corporate events and exclusive hire programmes
- Leading pre-event planning and operational briefings
- Managing event timelines and operational readiness
- Coordinating external suppliers and partners
- Supporting smooth delivery during live events
- Conducting post-event reviews and continuous improvement planning
- Planning & Organisation
- Developing operational briefing packs and preparation plans
- Maintaining event and operational calendars
- Building practical systems and processes that improve consistency
- Supporting site readiness and operational excellence
- Working closely with department heads across the resort
- Building strong cross-functional relationships
- Creating alignment between teams and operational priorities
- Contributing as a valued member of the Senior Leadership Team
About You
You'll be someone who:
- Naturally sees the bigger picture
- Thrives in fast-paced and ever-changing environments
- Is highly organised and detail-oriented
- Builds trust quickly and communicates effectively
- Remains calm and solution-focused under pressure
- Enjoys working collaboratively across multiple teams
- Takes ownership and follows through on commitments
- Leads through influence, credibility and relationships
Ideally, You'll Have
- Previous experience in hospitality, events, operations, guest experience or a similar environment
- Strong planning and coordination skills
- Experience managing multiple priorities simultaneously
- Confidence facilitating meetings and leading operational discussions
- Excellent communication and stakeholder management skills
- A genuine passion for creating exceptional guest experiences
Why Finn Lough?
This is an opportunity to help shape the future of one of Ireland's most unique hospitality destinations. You’ll join a collaborative leadership team, work alongside passionate people and have the chance to make a meaningful impact on how the resort operates and grows. Most importantly, you’ll help create the experiences that guests remember long after they leave.
Ready to Apply?
If you’re excited by the idea of bringing people together, creating operational excellence and helping deliver extraordinary experiences, we’d love to hear from you.
Operations Lead in Enniskillen employer: Finn Lough
Finn Lough is an exceptional employer that offers a unique opportunity to work in a stunning location surrounded by nature, where you can truly make a difference in the hospitality industry. With a collaborative leadership team and a focus on creating extraordinary guest experiences, employees are encouraged to grow and develop their skills while enjoying a supportive work culture that values communication and teamwork. Join us to be part of a dynamic environment where your contributions will shape memorable moments for our guests.
StudySmarter Expert Advice🤫
We think this is how you could land Operations Lead in Enniskillen
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Finn Lough. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Finn Lough
Don't be shy about reaching out to Finn Lough directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Operations Lead in Enniskillen
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Finn Lough and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Finn Lough
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
