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For Companies At a Glance
- Tasks: Lead product management and customer service teams to ensure top-notch service and product excellence.
- Company: Join a leading manufacturer in the fire protection and construction materials sector.
- Benefits: Competitive salary, career growth opportunities, and a dynamic work environment.
- Other info: Collaborative culture with a focus on innovation and industry standards.
- Why this job: Make a real difference in customer satisfaction and product quality in a vital industry.
- Qualifications: Experience in customer service and team leadership, with a passion for product management.
The predicted salary is between 40000 - 50000 £ per year.
Finlay Jude Associates are working in partnership with a leading manufacturer within the passive fire protection and construction materials sector to recruit an ambitious Product and Customer Services Manager in Rochdale.
In this role, you will be responsible for overseeing the product route to market and collaborating with various departments. You will work closely with internal teams, external partners, and certification bodies to ensure products meet industry standards and deliver the highest levels of service. You will also ensure, through your team, that customer needs are consistently met or exceeded, while promoting and delivering excellent customer service standards. You will manage the customer service team, ensuring service levels are maintained and issues are resolved effectively.
Main Duties:
- Develop and maintain expertise across the product range.
- Manage documentation for product planning, liaising with Sales, Marketing, Technical, and Development teams to support product launches.
- Provide technical support to internal teams and customers, including product applications, test data interpretation, and fire safety solutions.
- Ensure all required documentation is accurate, up to date, and readily available.
Product and Customer Services Manager employer: Finlay Jude Associates
Contact Detail:
Finlay Jude Associates Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Product and Customer Services Manager
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect with potential employers on LinkedIn. We all know that sometimes it’s not just what you know, but who you know!
✨Tip Number 2
Prepare for interviews by researching the company and its products. Understand their values and how they align with your experience. We want you to walk in feeling confident and ready to impress!
✨Tip Number 3
Showcase your customer service skills during interviews. Share specific examples of how you've exceeded customer expectations in the past. We believe that demonstrating your passion for customer satisfaction can set you apart!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. We’re here to help you land that Product and Customer Services Manager role, so let’s make it happen!
We think you need these skills to ace Product and Customer Services Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Product and Customer Services Manager role. Highlight your experience in customer service and product management, and don’t forget to mention any relevant industry knowledge you have in passive fire protection.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Talk about your passion for customer service and how you can contribute to maintaining high standards in the team.
Showcase Your Team Leadership Skills: Since this role involves managing a customer service team, be sure to highlight your leadership experience. Share examples of how you've successfully led teams in the past and how you’ve resolved issues effectively.
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates!
How to prepare for a job interview at Finlay Jude Associates
✨Know Your Products Inside Out
As a Product and Customer Services Manager, you’ll need to demonstrate a solid understanding of the products you'll be overseeing. Research the passive fire protection and construction materials sector thoroughly. Be prepared to discuss specific products, their applications, and how they meet industry standards.
✨Showcase Your Team Leadership Skills
This role involves managing a customer service team, so it’s crucial to highlight your leadership experience. Think of examples where you've successfully led a team, resolved conflicts, or improved service levels. Be ready to explain your approach to motivating and developing team members.
✨Prepare for Technical Questions
Expect technical questions related to fire safety solutions and product applications. Brush up on relevant regulations and standards in the industry. Being able to interpret test data and provide insights will set you apart, so practice explaining complex concepts in simple terms.
✨Demonstrate Your Customer-Centric Approach
Customer service is at the heart of this role. Prepare to share examples of how you've exceeded customer expectations in the past. Discuss strategies you've implemented to ensure customer needs are met and how you handle difficult situations effectively.