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- Tasks: Make outbound calls to assist customers with their water-related queries.
- Company: Join Finlay Jude Associates Ltd, a supportive team in Walsall.
- Benefits: Opportunity for permanent position after six months and career development.
- Other info: Great chance to grow in a dynamic work environment.
- Why this job: Enhance your customer service skills while helping the community.
- Qualifications: Strong customer service skills and call centre experience required.
The predicted salary is between 20000 - 25000 £ per year.
Finlay Jude Associates Ltd is seeking Call Centre Advisors to join their team in Walsall, West Midlands. The successful candidates will handle outbound calls, assisting customers of Severn Trent Water with queries related to their water issues.
Strong customer service skills and previous experience in a call center are essential. This role offers the potential to transition to a permanent position after a six-month probation period, providing candidates with a chance to develop their careers in a supportive environment.
Water Services Call Centre Advisor — Outbound employer: Finlay Jude Associates Ltd
Contact Detail:
Finlay Jude Associates Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Water Services Call Centre Advisor — Outbound
✨Tip Number 1
Practice your phone skills! Since this role is all about making outbound calls, we recommend doing some mock calls with friends or family. This will help you get comfortable with handling customer queries and improve your confidence.
✨Tip Number 2
Know your stuff! Familiarise yourself with Severn Trent Water's services and common customer issues. We want you to be the go-to person for answers, so a bit of research can really set you apart from other candidates.
✨Tip Number 3
Show off your personality! When you're on those calls, let your friendly side shine through. We believe that strong customer service is all about building rapport, so don’t be afraid to be yourself and connect with customers.
✨Tip Number 4
Apply through our website! We make it super easy for you to submit your application directly. Plus, it shows us that you're genuinely interested in joining our team at Finlay Jude Associates. Don’t miss out on this opportunity!
We think you need these skills to ace Water Services Call Centre Advisor — Outbound
Some tips for your application 🫡
Show Off Your Customer Service Skills: Make sure to highlight your customer service experience in your application. We want to see how you've handled queries and resolved issues in the past, especially in a call centre environment.
Tailor Your Application: Don’t just send a generic application! Take the time to tailor your CV and cover letter to the role of Water Services Call Centre Advisor. Mention specific skills that match the job description, like handling outbound calls and assisting customers.
Be Clear and Concise: When writing your application, keep it clear and to the point. We appreciate straightforward communication, so avoid fluff and get straight to what makes you a great fit for the role.
Apply Through Our Website: We encourage you to apply through our website for the best chance of being noticed. It’s the easiest way for us to keep track of your application and ensure it gets into the right hands!
How to prepare for a job interview at Finlay Jude Associates Ltd
✨Know Your Water Facts
Before the interview, brush up on common water issues and services provided by Severn Trent Water. Being knowledgeable about their services will show your genuine interest in the role and help you answer questions more confidently.
✨Showcase Your Customer Service Skills
Prepare examples from your previous call centre experience where you successfully resolved customer queries. Highlight your communication skills and ability to handle difficult situations, as these are crucial for a Call Centre Advisor.
✨Practice Outbound Call Scenarios
Think of potential scenarios you might encounter while making outbound calls. Practising how you would approach these situations can help you articulate your thought process during the interview, demonstrating your readiness for the role.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions about the team culture or training opportunities. This shows that you’re not only interested in the job but also in growing within the company, which is something we value at StudySmarter.