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- Tasks: Make outbound calls to assist customers with their water-related queries.
- Company: Join Finlay Jude Associates Ltd, a supportive team in Walsall.
- Benefits: Opportunity for permanent position after six months and career development.
- Other info: Great chance to grow in a dynamic work environment.
- Why this job: Enhance your customer service skills while helping the community.
- Qualifications: Strong customer service skills and call centre experience required.
The predicted salary is between 22000 - 26000 £ per year.
Finlay Jude Associates Ltd is seeking Call Centre Advisors to join their team in Walsall, West Midlands. The successful candidates will handle outbound calls, assisting customers of Severn Trent Water with queries related to their water issues.
Strong customer service skills and previous experience in a call center are essential. This role offers the potential to transition to a permanent position after a six-month probation period, providing candidates with a chance to develop their careers in a supportive environment.
Water Services Call Centre Advisor — Outbound in Walsall employer: Finlay Jude Associates Ltd
Contact Detail:
Finlay Jude Associates Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Water Services Call Centre Advisor — Outbound in Walsall
✨Tip Number 1
Practice your phone skills! Since this role is all about making outbound calls, we recommend doing some mock calls with friends or family. This will help you get comfortable with handling customer queries and improve your confidence.
✨Tip Number 2
Research Severn Trent Water! Knowing the company and its services inside out will give you an edge during interviews. We suggest checking their website and social media to understand their values and recent updates.
✨Tip Number 3
Show off your customer service skills! During your interview, share specific examples of how you've handled difficult customers in the past. We want to see how you can turn a negative experience into a positive one!
✨Tip Number 4
Apply through our website! It’s super easy and ensures your application gets seen by the right people. Plus, we’re always on the lookout for passionate candidates who want to grow with us!
We think you need these skills to ace Water Services Call Centre Advisor — Outbound in Walsall
Some tips for your application 🫡
Show Off Your Customer Service Skills: Make sure to highlight your customer service experience in your application. We want to see how you've handled queries and resolved issues in the past, especially in a call centre environment.
Tailor Your Application: Don’t just send the same CV everywhere! Customise your application to reflect the skills and experiences that match the Water Services Call Centre Advisor role. We love seeing candidates who take the time to connect their background with what we’re looking for.
Be Clear and Concise: When writing your application, keep it straightforward. We appreciate clarity, so make sure your points are easy to read and get straight to the point. Avoid fluff and focus on what makes you a great fit for the role.
Apply Through Our Website: We encourage you to apply through our website for the best chance of getting noticed. It’s super easy, and you’ll be able to see all the details about the role and our company culture!
How to prepare for a job interview at Finlay Jude Associates Ltd
✨Know Your Stuff
Before the interview, make sure you understand the basics of water services and the role of Severn Trent Water. Brush up on common customer queries related to water issues so you can demonstrate your knowledge and show that you're genuinely interested in the position.
✨Show Off Your Customer Service Skills
Since strong customer service skills are essential for this role, think of specific examples from your past experiences where you’ve successfully handled difficult customers or resolved issues. Be ready to share these stories during the interview to highlight your capabilities.
✨Practice Makes Perfect
Consider doing mock interviews with a friend or family member. Focus on typical call centre scenarios and practice how you would respond to customer queries. This will help you feel more confident and articulate during the actual interview.
✨Ask Smart Questions
Prepare a few thoughtful questions to ask at the end of your interview. This could be about the team culture, training opportunities, or what success looks like in this role. It shows that you’re engaged and serious about the position, which can leave a great impression.