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- Tasks: Lead a dynamic customer service team and ensure top-notch product delivery.
- Company: Join a leading manufacturer in passive fire protection and construction materials.
- Benefits: Gain valuable experience, training opportunities, and a chance to make an impact.
- Other info: Opportunities for professional development and continuous improvement.
- Why this job: Shape customer experiences and drive product excellence in a collaborative environment.
- Qualifications: Experience in customer service and product management, preferably in construction.
The predicted salary is between 30000 - 40000 £ per year.
Finlay Jude Associates are working in partnership with a leading manufacturer within the passive fire protection and construction materials sector to recruit an ambitious Product and Customer Services Manager in Rochdale. In this role, you will be responsible for overseeing the product route to market and collaborating with various departments. You will work closely with internal teams, external partners, and certification bodies to ensure products meet industry standards and deliver the highest levels of service. You will also ensure, through your team, that customer needs are consistently met or exceeded, while promoting and delivering excellent customer service standards. You will manage the customer service team, ensuring service levels are maintained and issues are resolved effectively.
Main Duties:
- Develop and maintain expertise across the product range.
- Manage documentation for product planning, liaising with Sales, Marketing, Technical, and Development teams to support product launches.
- Provide technical support to internal teams and customers, including product applications, test data interpretation, and fire safety solutions.
- Ensure all required documentation is accurate, up to date, and readily available.
- Maintain internal systems, including project management tools such as Monday.com and CRM systems such as HubSpot.
- Engage with international counterparts to develop and share best practices.
- Deliver proactive and timely customer service and sales support, including same-day responses where possible (quotations, orders, acknowledgements, and order progression).
- Manage the customer service team and support sales order input and processing systems.
- Maintain the customer database and assist with marketing activities such as mailshots and product launches.
- Drive continuous improvement of systems and processes.
- Train staff on new products and updates to ensure high service standards.
- Liaise with Customers, Sales, Marketing, Production, Accounts, Technical, and Quality departments.
- Ensure compliance with formal quality systems (e.g. ISO 9001) and customer-specific standards.
- Investigate and resolve customer complaints and concerns.
Key Skills and Abilities:
- Strong analytical and problem-solving skills with excellent attention to detail.
- Excellent communication skills (written, verbal, and presentation) with strong stakeholder management.
- Ability to manage multiple projects and meet long-term deadlines.
- Proficiency in tools such as Monday.com and HubSpot.
- Strong collaborative skills across cross-functional teams.
Qualifications & Experience:
- Experience within the construction industry.
- Experience in passive fire protection (advantageous).
- Background in customer service with product management exposure.
- Strong IT skills, including ERP and CRM systems (e.g. HubSpot).
- Familiarity with CAD drawings, technical schematics, and product documentation (advantageous).
Development Opportunities:
- IFE Level 2 & 3 in Passive Fire Protection.
If you are interested in the above Product and Customer Services Manager role, please click the ‘apply now’ button.
Customer Service Manager in Rochdale employer: Finlay Jude Associates Ltd
Contact Detail:
Finlay Jude Associates Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Manager in Rochdale
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join online forums, or even reach out to folks on LinkedIn. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for interviews by researching the company and its products. Understand their values and how they operate. This will help you tailor your answers and show that you're genuinely interested in the role.
✨Tip Number 3
Practice makes perfect! Do mock interviews with friends or family. Focus on common questions related to customer service and product management. The more comfortable you are, the better you'll perform when it counts.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace Customer Service Manager in Rochdale
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Customer Service Manager role. Highlight your experience in customer service and product management, and show how your skills align with the job description.
Showcase Your Skills: Don’t forget to emphasise your analytical and problem-solving skills! Mention any tools you’ve used like Monday.com or HubSpot, as these are key for the role. We want to see how you can contribute to our team!
Be Clear and Concise: When writing your application, keep it clear and to the point. Use bullet points where possible to make it easy for us to read through your qualifications and experiences. We appreciate a well-structured application!
Apply Through Our Website: Remember to apply directly through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at StudySmarter!
How to prepare for a job interview at Finlay Jude Associates Ltd
✨Know Your Products Inside Out
As a Customer Service Manager, you'll need to demonstrate a solid understanding of the product range. Make sure you research the company's products thoroughly, including their applications and any relevant industry standards. This will not only help you answer questions confidently but also show your genuine interest in the role.
✨Showcase Your Communication Skills
Excellent communication is key in this role. Prepare examples of how you've effectively communicated with different stakeholders in the past. Whether it's resolving customer complaints or collaborating with internal teams, be ready to discuss specific situations where your communication made a difference.
✨Familiarise Yourself with Tools
Since proficiency in tools like Monday.com and HubSpot is essential, take some time to get comfortable with these platforms. If you have experience using similar systems, be prepared to discuss how you can quickly adapt and leverage these tools to enhance customer service and team collaboration.
✨Prepare for Problem-Solving Scenarios
Expect to face questions that assess your analytical and problem-solving skills. Think of past experiences where you've successfully resolved issues or improved processes. Be ready to explain your thought process and the steps you took to achieve positive outcomes, as this will highlight your capability to manage challenges effectively.