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For Companies At a Glance
- Tasks: Lead product management and customer service teams to ensure top-notch service and product excellence.
- Company: Join a leading manufacturer in passive fire protection and construction materials.
- Benefits: Competitive salary, career growth, and a dynamic work environment.
- Other info: Collaborative culture with opportunities for continuous improvement and training.
- Why this job: Make a real difference in customer satisfaction and product quality in a vital industry.
- Qualifications: Strong analytical skills, excellent communication, and experience with project management tools.
The predicted salary is between 40000 - 50000 £ per year.
Finlay Jude Associates are working in partnership with a leading manufacturer within the passive fire protection and construction materials sector to recruit a Product and Customer Services Manager in Rochdale.
In this role, you will be responsible for overseeing the product route to market and collaborating with various departments. You will work closely with internal teams, external partners, and certification bodies to ensure products meet industry standards and deliver the highest levels of service. You will also ensure, through your team, that customer needs are consistently met or exceeded, while promoting and delivering excellent customer service standards. You will manage the customer service team, ensuring service levels are maintained and issues are resolved effectively.
Main Duties
- Develop and maintain expertise across the product range.
- Manage documentation for product planning, liaising with Sales, Marketing, Technical, and Development teams to support product launches.
- Provide technical support to internal teams and customers, including product applications, test data interpretation, and fire safety solutions.
- Ensure all required documentation is accurate, up to date, and readily available.
- Maintain internal systems, including project management tools such as Monday.com and CRM systems such as HubSpot.
- Engage with international counterparts to develop and share best practices.
- Deliver proactive and timely customer service and sales support, including same-day responses where possible (quotations, orders, acknowledgements, and order progression).
- Manage the customer service team and support sales order input and processing systems.
- Maintain the customer database and assist with marketing activities such as mailshots and product launches.
- Drive continuous improvement of systems and processes.
- Train staff on new products and updates to ensure high service standards.
- Liaise with Customers, Sales, Marketing, Production, Accounts, Technical, and Quality departments.
- Ensure compliance with formal quality systems (e.g. ISO 9001) and customer‑specific standards.
- Investigate and resolve customer complaints and concerns.
Key Skills And Abilities
- Strong analytical and problem‑solving skills with excellent attention to detail.
- Excellent communication skills (written, verbal, and presentation) with strong stakeholder management.
- Ability to manage multiple projects and meet long‑term deadlines.
- Proficiency in tools such as Monday.com and HubSpot.
- Strong collaborative skills across cross‑functional teams.
Product and Customer Services Manager employer: Finlay Jude Associates Ltd
Contact Detail:
Finlay Jude Associates Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Product and Customer Services Manager
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its products. Understand their market position and be ready to discuss how your skills can help them excel in customer service and product management.
✨Tip Number 3
Showcase your problem-solving skills during interviews. Use examples from your past experiences where you’ve tackled challenges head-on, especially in customer service or team leadership roles.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Product and Customer Services Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Product and Customer Services Manager role. Highlight your experience in customer service, team leadership, and any relevant industry knowledge. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how you can contribute to our team. Be sure to mention your experience with product management and customer service excellence.
Showcase Your Problem-Solving Skills: In your application, give examples of how you've tackled challenges in previous roles. We love candidates who can think on their feet and come up with innovative solutions, especially in customer service scenarios.
Apply Through Our Website: Don't forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at StudySmarter!
How to prepare for a job interview at Finlay Jude Associates Ltd
✨Know Your Products Inside Out
Make sure you have a solid understanding of the product range you'll be managing. Familiarise yourself with the technical aspects, applications, and industry standards related to passive fire protection. This will not only help you answer questions confidently but also demonstrate your commitment to the role.
✨Showcase Your Customer Service Skills
Prepare examples of how you've successfully managed customer service teams in the past. Highlight specific situations where you resolved issues or improved service levels. This will show that you can lead a team effectively and maintain high customer satisfaction.
✨Demonstrate Your Collaborative Spirit
Since this role involves working closely with various departments, be ready to discuss your experience in cross-functional collaboration. Share instances where you’ve worked with sales, marketing, or technical teams to achieve common goals, as this will illustrate your ability to foster teamwork.
✨Be Ready for Problem-Solving Scenarios
Expect to face hypothetical scenarios during the interview that test your analytical and problem-solving skills. Prepare by thinking through potential challenges in customer service or product management and how you would address them. This will showcase your critical thinking abilities and readiness for the role.