At a Glance
- Tasks: Make outbound calls to book appointments for water engineers and ensure excellent customer service.
- Company: Join a leading water industry contractor with a focus on sustainability.
- Benefits: Competitive salary, performance bonuses, and full training provided.
- Other info: Full-time role with potential for permanent position after probation.
- Why this job: Be part of a team making a real difference in water efficiency while developing your skills.
- Qualifications: Strong communication skills and ability to thrive in a fast-paced environment.
The predicted salary is between 25851 - 25851 £ per year.
Salary: £25,851.41 per annum.
Location: Croydon, South London.
Finlay Jude Associates are recruiting on behalf of a leading water industry contractor for a Customer Side Leakage Outbound Advisor to join their operational team. This role plays a key part in supporting water efficiency targets while delivering excellent customer service.
The successful candidate will be responsible for making outbound calls to customers to arrange appointments for water engineers to attend properties and investigate suspected customer-side leakage.
Key Responsibilities- Making a high volume of outbound calls (approximately 150 per day)
- Booking appointments for engineer visits, with a target of 15 appointments per day
- Ensuring all inbound calls are answered and handled efficiently and professionally
- Providing a positive customer experience while working on behalf of a major water utility
- Liaising with internal departments to support a “first time right” approach and effective resolution
- Working calmly and decisively in a fast‑paced, target‑driven environment
- Using a range of office systems including email, spreadsheets, databases and Microsoft Office
- Performance bonus available for exceeding appointment targets
- Full‑time position, Monday to Friday, 08:30 – 17:00
- Role will become permanent following successful completion of a 6‑month probationary period
The ideal candidate will be confident, resilient and comfortable working in a fast‑paced, target‑driven environment. You will have excellent communication skills and a professional telephone manner, with the ability to build rapport quickly with customers. You will be able to manage a high volume of outbound calls while maintaining accuracy and customer focus. Strong organisational skills and attention to detail are essential, along with the ability to remain calm under pressure and think clearly when handling challenging conversations. Previous experience in a call centre, customer service, outbound calling or appointment booking role would be advantageous, although full training will be provided. You must be computer literate, with experience using Microsoft Office and CRM or database systems.
FJA is committed to equal opportunities and non‑discriminatory recruitment practices.
Outbound Call Advisor employer: Finlay Jude Associates Ltd
Finlay Jude Associates is an excellent employer, offering a supportive work culture that prioritises employee growth and development. Located in Croydon, South London, the company provides a competitive salary along with performance bonuses for exceeding targets, ensuring that employees are rewarded for their hard work. With a focus on teamwork and customer satisfaction, this role as an Outbound Call Advisor not only contributes to vital water efficiency goals but also allows for meaningful interactions with customers in a dynamic and fast-paced environment.
Contact Details:
Finlay Jude Associates Ltd Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Outbound Call Advisor
✨Tip Number 1
Get to know the company! Research Finlay Jude Associates and their role in the water industry. This will help you tailor your conversations and show that you're genuinely interested in the position.
✨Tip Number 2
Practice your phone skills! Since you'll be making around 150 calls a day, it’s crucial to sound confident and professional. Try role-playing with a friend to get comfortable with common customer queries.
✨Tip Number 3
Stay organised! With targets like booking 15 appointments daily, keeping track of your calls and follow-ups is key. Use a simple spreadsheet or a notepad to jot down important details during your calls.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Outbound Call Advisor
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights relevant experience, especially in customer service or outbound calling. We want to see how your skills match the role, so don’t be shy about showcasing your achievements!
Craft a Catchy Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the Outbound Call Advisor role. Keep it friendly and professional, and let us know what excites you about working with us.
Show Off Your Communication Skills:Since this role involves making a high volume of calls, it’s crucial to demonstrate your communication prowess. Use clear and concise language in your application, and make sure to highlight any experience you have in building rapport with customers.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at Finlay Jude Associates Ltd
✨Know Your Role Inside Out
Before the interview, make sure you understand the key responsibilities of an Outbound Call Advisor. Familiarise yourself with making high volumes of outbound calls and booking appointments. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Practice Your Communication Skills
Since excellent communication is crucial for this position, practice your telephone manner. You could role-play with a friend or family member to simulate the interview scenario. Focus on being clear, concise, and friendly, as building rapport quickly with customers is essential.
✨Prepare for Fast-Paced Questions
Expect questions about how you handle pressure and manage a high volume of calls. Think of examples from your past experiences where you've successfully navigated challenging conversations or met targets. This will demonstrate your resilience and ability to thrive in a target-driven environment.
✨Show Off Your Tech Savvy
Since you'll be using various office systems, brush up on your Microsoft Office skills and any CRM or database systems you’ve used before. Be ready to discuss your experience with these tools during the interview, as it shows you're prepared to hit the ground running.
