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- Tasks: Deliver exceptional customer service and resolve enquiries in the optical industry.
- Company: Join a national leader in the Optical industry based in Tameside.
- Benefits: Enjoy a Monday to Friday schedule with no late nights or weekends.
- Other info: Great opportunity for career growth in a dynamic and friendly team.
- Why this job: Make a real difference in customer care while working in a supportive office environment.
- Qualifications: Experience in an Optical setting and strong customer service skills are essential.
The predicted salary is between 25000 - 30000 £ per year.
FJA are currently recruiting for an experienced Customer Care Administrator on behalf of our client based in the Tameside area of Greater Manchester. Our client is a national leader in the Optical industry, so previous experience of working within an Opticians / Optical industry would be highly beneficial.
The working hours for the role are Monday – Friday 8.30am – 5.30pm and is fully office based. The purpose of the Customer Care Administrator is to ensure that every step of the customer optical care journey is delivered seamlessly ensuring exceptional customer service. This includes resolving enquiries and ensuring customer satisfaction.
This role demands excellent communication skills, strong problem-solving abilities, attention to detail, and a customer-centric attitude. The Customer Care Administrator is also responsible for accurate data collection and input across multiple systems.
Responsibilities- Respond to customer enquiries via phone, email, and chat promptly and professionally to ensure high quality customer service.
- Efficiently and effectively resolve customer issues and complaints, escalating to the appropriate department or person as needed to maintain high levels of customer satisfaction.
- Ensure customer lists are updated, and customer happiness surveys are carried out accurately and promptly in line with monthly targets.
- Carry out data checks and process orders, identifying and rectifying any errors to ensure accurate data collection, input, and monitoring.
- Submit claims to the NHS in a timely manner to make sure payment is received promptly and accurately.
- Maintain customer records and update home account information to ensure our data is continuously correct.
- Carry out inductions to confirm new customers are onboarded effectively.
- Manage time effectively to ensure individual performance and targets are met.
- Communicate with clients to book and confirm appointments, ensuring accurate data verification for optimal service delivery.
- Complete all connecting administrative tasks accurately to ensure clinics run smoothly.
- Follow up with customers and clients to ensure their issues are resolved and continue to provide a high-quality service they are happy with.
- Provide accurate information about our products and services, continuously acting as a positive ambassador for the company.
The role would be great for someone working in a retail Opticians who would like to move away from working late nights / weekends and move into an office environment.
Skills Required- Previous experience in an Optical / Opticians environment
- Excellent customer service
- Ability to work under pressure
- Knowledge of administrative processes
- Strong IT and systems skills
- Ability to prioritise tasks and meet deadlines
- Ability to multitask with attention to detail
Due to the high volume of applications, we receive we are not always able to reply to all applications. If you haven’t heard back from us within 2 weeks, then please accept that your application has been unsuccessful for the role we currently have advertised.
Please note that no terminology in this advert is intended to discriminate on the grounds of a person’s gender, marital status, race, religion, colour, age, disability or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications and abilities to perform the duties of the job.
Finlay Jude Associates Ltd acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers.
Customer Care Administrator in Manchester employer: Finlay Jude Associates Ltd
Contact Detail:
Finlay Jude Associates Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Care Administrator in Manchester
✨Tip Number 1
Network like a pro! Reach out to your connections in the optical industry and let them know you're on the hunt for a Customer Care Administrator role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews! Research common questions for customer care roles and practice your responses. Highlight your experience in the optical field and how it makes you the perfect fit for ensuring exceptional customer service.
✨Tip Number 3
Show off your skills! When you get the chance, demonstrate your problem-solving abilities and attention to detail during interviews. Share specific examples from your past experiences that showcase how you've resolved customer issues effectively.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Customer Care Administrator in Manchester
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Customer Care Administrator role. Highlight any experience you have in the optical industry and showcase your customer service skills. We want to see how your background fits with what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about customer care and how your skills align with our needs. Keep it friendly and professional, just like the service we provide.
Show Off Your Communication Skills: Since this role involves a lot of communication, make sure your application reflects your ability to convey information clearly. Whether it's through your CV or cover letter, we want to see that you can communicate effectively!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just follow the prompts!
How to prepare for a job interview at Finlay Jude Associates Ltd
✨Know Your Optical Stuff
Since the role is in the Optical industry, brush up on your knowledge about optical products and services. Familiarise yourself with common customer queries and issues that arise in this field. This will not only show your interest but also demonstrate your expertise during the interview.
✨Showcase Your Customer Service Skills
Prepare examples of how you've provided exceptional customer service in the past. Think of specific situations where you resolved complaints or went above and beyond for a customer. This will help you illustrate your customer-centric attitude, which is crucial for this role.
✨Demonstrate Problem-Solving Abilities
Be ready to discuss how you handle pressure and solve problems. Consider scenarios where you had to think on your feet or manage multiple tasks simultaneously. Highlighting your strong problem-solving skills will reassure the interviewer that you can handle the demands of the job.
✨Attention to Detail is Key
Since the role involves data collection and accuracy, be prepared to talk about your attention to detail. You might want to mention any systems or processes you've used to ensure accuracy in your previous roles. This will show that you understand the importance of precision in administrative tasks.