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- Tasks: Make outbound calls to book appointments for water engineers and ensure excellent customer service.
- Company: Join a leading water industry contractor with a focus on sustainability.
- Benefits: Competitive salary, performance bonuses, and full training provided.
- Other info: Full-time role with potential for permanent position after probation.
- Why this job: Be part of a team that supports water efficiency while developing your communication skills.
- Qualifications: Confident, resilient, and able to handle high call volumes with professionalism.
The predicted salary is between 25851 - 25851 ÂŁ per year.
Salary: ÂŁ25,851.41 per annum.
Location: Croydon, South London.
Finlay Jude Associates are recruiting on behalf of a leading water industry contractor for a Customer Side Leakage Outbound Advisor to join their operational team. This role plays a key part in supporting water efficiency targets while delivering excellent customer service.
The successful candidate will be responsible for making outbound calls to customers to arrange appointments for water engineers to attend properties and investigate suspected customer-side leakage.
Key Responsibilities:- Making a high volume of outbound calls (approximately 150 per day)
- Booking appointments for engineer visits, with a target of 15 appointments per day
- Ensuring all inbound calls are answered and handled efficiently and professionally
- Providing a positive customer experience while working on behalf of a major water utility
- Liaising with internal departments to support a “first time right” approach and effective resolution
- Working calmly and decisively in a fast‑paced, target‑driven environment
- Using a range of office systems including email, spreadsheets, databases and Microsoft Office
- Performance bonus available for exceeding appointment targets
- Full‑time position, Monday to Friday, 08:30 – 17:00
- Role will become permanent following successful completion of a 6‑month probationary period
The ideal candidate will be confident, resilient and comfortable working in a fast‑paced, target‑driven environment. You will have excellent communication skills and a professional telephone manner, with the ability to build rapport quickly with customers. You will be able to manage a high volume of outbound calls while maintaining accuracy and customer focus. Strong organisational skills and attention to detail are essential, along with the ability to remain calm under pressure and think clearly when handling challenging conversations. Previous experience in a call centre, customer service, outbound calling or appointment booking role would be advantageous, although full training will be provided. You must be computer literate, with experience using Microsoft Office and CRM or database systems.
FJA is committed to equal opportunities and non‑discriminatory recruitment practices.
Outbound Call Advisor in London employer: Finlay Jude Associates Ltd
Contact Detail:
Finlay Jude Associates Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Outbound Call Advisor in London
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Finlay Jude Associates and their role in the water industry. This will help you tailor your answers and show that you're genuinely interested in the position.
✨Tip Number 2
Practice makes perfect! Since you'll be making a high volume of calls, try role-playing with a friend or family member. This will help you get comfortable with handling different customer scenarios and improve your communication skills.
✨Tip Number 3
Show off your organisational skills! During the interview, highlight any experience you have with managing multiple tasks or using office systems like Microsoft Office. This will demonstrate that you can handle the fast-paced environment of the role.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a nice touch and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Outbound Call Advisor in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience that match the Outbound Call Advisor role. Highlight any previous customer service or outbound calling experience, and don’t forget to mention your ability to handle high volumes of calls!
Craft a Catchy Cover Letter: Your cover letter is your chance to shine! Use it to showcase your communication skills and explain why you’re the perfect fit for this fast-paced environment. Keep it friendly and professional, just like we do at StudySmarter.
Show Off Your Tech Skills: Since you'll be using various office systems, make sure to mention your proficiency with Microsoft Office and any CRM or database systems you've used. We love tech-savvy candidates who can hit the ground running!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to see your application and get you started on your journey with us. Don’t miss out on this opportunity!
How to prepare for a job interview at Finlay Jude Associates Ltd
✨Know Your Role Inside Out
Before the interview, make sure you understand the key responsibilities of an Outbound Call Advisor. Familiarise yourself with the importance of making high volumes of calls and booking appointments. This will help you demonstrate your knowledge and enthusiasm for the role.
✨Practice Your Communication Skills
Since excellent communication is crucial for this position, practice speaking clearly and confidently. You might want to role-play common customer scenarios with a friend or family member to get comfortable with handling various situations.
✨Showcase Your Resilience
The job can be fast-paced and target-driven, so be prepared to discuss how you've handled pressure in previous roles. Share specific examples that highlight your ability to stay calm and focused while managing a high volume of calls.
✨Familiarise Yourself with Technology
As you'll be using office systems like Microsoft Office and CRM databases, brush up on your tech skills. If you have experience with these tools, be ready to talk about it. If not, show your willingness to learn and adapt quickly.