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- Tasks: Deliver exceptional customer service and resolve enquiries in the optical industry.
- Company: Join a national leader in the Optical industry based in Tameside.
- Benefits: Monday to Friday hours, no late nights or weekends, and a supportive office environment.
- Other info: Great opportunity for retail Opticians looking for a change in work-life balance.
- Why this job: Make a real difference in customer care while enjoying a stable office role.
- Qualifications: Experience in an Optical environment and strong customer service skills required.
The predicted salary is between 25000 - 30000 £ per year.
FJA are currently recruiting for an experienced Customer Care Administrator on behalf of our client based in the Tameside area of Greater Manchester. Our client is a national leader in the Optical industry, so previous experience of working within an Opticians / Optical industry would be highly beneficial. The working hours for the role are Monday – Friday 8.30am – 5.30pm and is fully office based.
The purpose of the Customer Care Administrator is to ensure that every step of the customer optical care journey is delivered seamlessly ensuring exceptional customer service. This includes resolving enquiries and ensuring customer satisfaction. This role demands excellent communication skills, strong problem-solving abilities, attention to detail, and a customer-centric attitude. The Customer Care Administrator is also responsible for accurate data collection and input across multiple systems.
Responsibilities
- Respond to customer enquiries via phone, email, and chat promptly and professionally to ensure high quality customer service.
- Efficiently and effectively resolve customer issues and complaints, escalating to the appropriate department or person as needed to maintain high levels of customer satisfaction.
- Ensure customer lists are updated, and customer happiness surveys are carried out accurately and promptly in line with monthly targets.
- Carry out data checks and process orders, identifying and rectifying any errors to ensure accurate data collection, input, and monitoring.
- Submit claims to the NHS in a timely manner to make sure payment is received promptly and accurately.
- Maintain customer records and update home account information to ensure our data is continuously correct.
- Carry out inductions to confirm new customers are onboarded effectively.
- Manage time effectively to ensure individual performance and targets are met.
- Communicate with clients to book and confirm appointments, ensuring accurate data verification for optimal service delivery.
- Complete all connecting administrative tasks accurately to ensure clinics run smoothly.
- Follow up with customers and clients to ensure their issues are resolved and continue to provide a high-quality service they are happy with.
- Provide accurate information about our products and services, continuously acting as a positive ambassador for the company.
The role would be great for someone working in a retail Opticians who would like to move away from working late nights / weekends and move into an office environment.
Skills Required
- Previous experience in an Optical / Opticians environment.
- Excellent customer service.
- Ability to work under pressure.
- Knowledge of administrative processes.
- Strong IT and systems skills.
- Ability to prioritise tasks and meet deadlines.
- Ability to multitask with attention to detail.
Due to the high volume of applications, we receive we are not always able to reply to all applications. If you haven’t heard back from us within 2 weeks, then please accept that your application has been unsuccessful for the role we currently have advertised.
Please note that no terminology in this advert is intended to discriminate on the grounds of a person’s gender, marital status, race, religion, colour, age, disability or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications and abilities to perform the duties of the job.
Finlay Jude Associates Ltd acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers.
Customer Care Administrator employer: Finlay Jude Associates Ltd
Contact Detail:
Finlay Jude Associates Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Care Administrator
✨Tip Number 1
Network like a pro! Reach out to your connections in the optical industry and let them know you're on the hunt for a Customer Care Administrator role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews by practising common questions related to customer service and problem-solving. We recommend role-playing with a friend or family member to build your confidence and refine your answers.
✨Tip Number 3
Showcase your skills! When you get the chance to meet potential employers, bring along examples of how you've excelled in customer care roles before. This could be through case studies or even just anecdotes that highlight your problem-solving abilities.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Customer Care Administrator
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Customer Care Administrator role. Highlight your experience in the optical industry and any relevant customer service skills. We want to see how you can bring your unique background to our team!
Show Off Your Communication Skills: Since this role is all about exceptional customer service, don’t forget to showcase your communication skills. Use clear and concise language in your application, and maybe even share a brief example of how you've resolved a customer issue in the past. We love hearing about your experiences!
Be Detail-Oriented: Attention to detail is key for this position. Make sure your application is free from typos and errors. Double-check your information and ensure everything is accurate. We appreciate candidates who take the time to present themselves well!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re keen on joining our team at StudySmarter!
How to prepare for a job interview at Finlay Jude Associates Ltd
✨Know Your Optical Stuff
Since the role is in the Optical industry, brush up on your knowledge about optical products and services. Familiarise yourself with common customer queries and issues that arise in this field. This will not only show your expertise but also demonstrate your genuine interest in the industry.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you provided exceptional customer service. Think of specific situations where you resolved complaints or went above and beyond for a customer. This will help you illustrate your customer-centric attitude during the interview.
✨Practice Problem-Solving Scenarios
Anticipate questions related to problem-solving and how you handle pressure. You might be asked to describe a challenging situation with a customer and how you resolved it. Practising these scenarios will help you articulate your thought process clearly and confidently.
✨Be Detail-Oriented
Since attention to detail is crucial for this role, prepare to discuss how you ensure accuracy in your work. Bring up any experience you have with data entry or administrative tasks, and highlight your methods for double-checking your work to avoid errors.