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- Tasks: Make outbound calls to book appointments for water engineers and ensure excellent customer service.
- Company: Join a leading water industry contractor with a focus on sustainability.
- Benefits: Competitive salary, performance bonuses, and full training provided.
- Other info: Full-time role with potential for permanent position after probation.
- Why this job: Be part of a team making a real difference in water efficiency.
- Qualifications: Strong communication skills and ability to thrive in a fast-paced environment.
The predicted salary is between 25851 - 25851 ÂŁ per year.
Salary: ÂŁ25,851.41 per annum.
Location: Croydon, South London.
Finlay Jude Associates are recruiting on behalf of a leading water industry contractor for a Customer Side Leakage Outbound Advisor to join their operational team. This role plays a key part in supporting water efficiency targets while delivering excellent customer service.
The successful candidate will be responsible for making outbound calls to customers to arrange appointments for water engineers to attend properties and investigate suspected customer-side leakage.
Key Responsibilities- Making a high volume of outbound calls (approximately 150 per day)
- Booking appointments for engineer visits, with a target of 15 appointments per day
- Ensuring all inbound calls are answered and handled efficiently and professionally
- Providing a positive customer experience while working on behalf of a major water utility
- Liaising with internal departments to support a “first time right” approach and effective resolution
- Working calmly and decisively in a fast‑paced, target‑driven environment
- Using a range of office systems including email, spreadsheets, databases and Microsoft Office
- Performance bonus available for exceeding appointment targets
- Full‑time position, Monday to Friday, 08:30 – 17:00
- Role will become permanent following successful completion of a 6‑month probationary period
The ideal candidate will be confident, resilient and comfortable working in a fast‑paced, target‑driven environment. You will have excellent communication skills and a professional telephone manner, with the ability to build rapport quickly with customers. You will be able to manage a high volume of outbound calls while maintaining accuracy and customer focus. Strong organisational skills and attention to detail are essential, along with the ability to remain calm under pressure and think clearly when handling challenging conversations. Previous experience in a call centre, customer service, outbound calling or appointment booking role would be advantageous, although full training will be provided. You must be computer literate, with experience using Microsoft Office and CRM or database systems.
FJA is committed to equal opportunities and non‑discriminatory recruitment practices.
Outbound Call Advisor in Croydon employer: Finlay Jude Associates Ltd
Contact Detail:
Finlay Jude Associates Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Outbound Call Advisor in Croydon
✨Tip Number 1
Get to know the company! Research Finlay Jude Associates and their role in the water industry. This will help you tailor your conversations and show that you're genuinely interested in the position.
✨Tip Number 2
Practice your phone skills! Since you'll be making around 150 calls a day, it’s crucial to sound confident and professional. Try role-playing with a friend to get comfortable with handling different customer scenarios.
✨Tip Number 3
Stay organised! With targets like booking 15 appointments daily, keeping track of your calls and follow-ups is key. Use a simple spreadsheet or a notepad to jot down important details during your calls.
✨Tip Number 4
Apply through our website! We want to see your application come through directly. It shows initiative and gives us a chance to connect with you right away!
We think you need these skills to ace Outbound Call Advisor in Croydon
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience, especially in customer service or outbound calling. We want to see how your skills match the role, so don’t be shy about showcasing your achievements!
Craft a Catchy Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the Outbound Call Advisor role. Keep it friendly and professional, and let us know what excites you about working with us.
Show Off Your Communication Skills: Since this role involves making a high volume of calls, demonstrate your communication prowess in your application. Use clear and concise language, and make sure to proofread for any typos – we love attention to detail!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application, and you’ll get to see all the details about the role and our company culture!
How to prepare for a job interview at Finlay Jude Associates Ltd
✨Know Your Role Inside Out
Before the interview, make sure you understand the key responsibilities of an Outbound Call Advisor. Familiarise yourself with the importance of making high volumes of calls and booking appointments. This will help you demonstrate your knowledge and enthusiasm for the role.
✨Practice Your Communication Skills
Since excellent communication is crucial for this position, practice speaking clearly and confidently. You might want to role-play common customer scenarios with a friend or family member to get comfortable with handling various situations that may arise during the calls.
✨Showcase Your Resilience
The job requires working in a fast-paced, target-driven environment, so be prepared to discuss how you've handled pressure in the past. Share specific examples where you remained calm and focused while achieving your targets, as this will show you're a great fit for the role.
✨Familiarise Yourself with Technology
As you'll be using office systems like Microsoft Office and CRM databases, brush up on your computer skills. If you have experience with these tools, mention it during the interview. If not, express your willingness to learn quickly, as this shows adaptability and eagerness to succeed.