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- Tasks: Engage with customers to resolve water-related issues and schedule maintenance appointments.
- Company: Join a leading company in the Water Industry with a strong focus on customer service.
- Benefits: Potential for permanent position, competitive pay, and supportive work environment.
- Other info: Great opportunity for career growth in a dynamic call centre environment.
- Why this job: Make a difference by helping customers solve their water problems every day.
- Qualifications: Experience in customer service and strong communication skills are essential.
The predicted salary is between 22000 - 26000 ÂŁ per year.
FJA is working with a national leader in the Water Industry, who is looking to recruit Call Centre Advisors. The role will be based out of their offices in Walsall, West Midlands. The position offers the possibility to become permanent after a successful 6‑month probationary review period.
We are looking for customer‑focused, hardworking individuals who possess strong organisational skills, a keen attention to detail and a positive telephone manner. This role involves speaking to customers of Severn Trent Water regarding issues such as a broken toilet, burst pipe, boiler or water‑butt problems. You will be making outbound calls to book appointments for a maintenance person to attend the property and resolve the issue.
Key Responsibilities- Listening to customer concerns, questions, or requests, and responding in a professional and courteous manner.
- Addressing customer concerns about water pressure, leaks, outages, or planned maintenance schedules.
- Making outbound calls to existing customers to schedule maintenance visits.
- Have previous experience in a call centre or customer‑service position.
- Take a proactive approach to work.
- Exhibit confidence and professionalism on the telephone.
- Be comfortable working in a call‑centre environment.
- Demonstrate exceptional customer‑service skills.
- Have computer skills, including Excel and Word.
This role would suit someone looking to work within a customer‑service focused environment or an experienced Customer Service Representative, Call Centre Agent, Call Handler, or Customer Service Advisor.
Call Centre Advisor employer: Finlay Jude Associates Ltd
Contact Detail:
Finlay Jude Associates Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Call Centre Advisor
✨Tip Number 1
Get to know the company! Research Severn Trent Water and understand their values and services. This will help you tailor your conversations during interviews and show that you're genuinely interested in the role.
✨Tip Number 2
Practice your phone skills! Since this role is all about communication, try role-playing with a friend or family member. Focus on being clear, friendly, and professional – it’ll make a world of difference when you’re on the line with customers.
✨Tip Number 3
Network like a pro! Connect with current or former employees on LinkedIn. They can provide insider tips about the interview process and what it’s really like to work as a Call Centre Advisor at Severn Trent Water.
✨Tip Number 4
Apply through our website! We’ve got all the latest job openings, and applying directly can sometimes give you an edge. Plus, it shows you’re proactive and keen to join the team!
We think you need these skills to ace Call Centre Advisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your customer service experience and any relevant skills. We want to see how you can bring your unique flair to the role, so don’t be shy about showcasing your strengths!
Craft a Catchy Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for the Call Centre Advisor role. We love seeing enthusiasm and a genuine interest in helping customers.
Show Off Your Communication Skills: Since this role involves a lot of phone work, make sure your written application reflects your communication skills. Keep it clear, concise, and friendly – just like you would on the phone!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at Finlay Jude Associates Ltd
✨Know Your Stuff
Before the interview, make sure you understand the basics of the water industry and the common issues customers face, like leaks or water pressure problems. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Practice Your Phone Manner
Since this role involves a lot of phone communication, practice speaking clearly and professionally. You could even do mock calls with a friend to get comfortable with handling customer concerns and scheduling appointments.
✨Show Off Your Organisational Skills
Be ready to discuss how you manage your time and keep track of customer requests. Think of examples from your past experience where you successfully organised tasks or resolved multiple customer issues efficiently.
✨Ask Smart Questions
At the end of the interview, don’t forget to ask insightful questions about the company culture or the team you'll be working with. This shows that you're not just interested in the job, but also in how you can fit into their environment.