At a Glance
- Tasks: Manage client relationships and ensure outstanding customer experiences across the South of England.
- Company: Join a top-rated company known for its excellent workplace culture and employee wellbeing.
- Benefits: Enjoy remote work, a company car scheme, private medical cover, and generous annual leave.
- Other info: Work in a supportive environment with opportunities for personal and professional growth.
- Why this job: Be part of a dynamic team that values continuous improvement and client satisfaction.
- Qualifications: Proven experience in account management with strong relationship-building skills.
The predicted salary is between 30000 - 40000 £ per year.
FJA are recruiting for an experienced Client Relationship Manager on behalf of our client to manage a client base across the South of England. You will manage an existing account base, as well as onboarding new clients, ensuring all accounts receive an outstanding customer experience. This is not a Sales based role - you will be managing a very well established account/client base, with a full focus on building and maintaining solid relationships with all clients.
This is a remote working role covering clients across the South of England, however there will be occasional travel required to the Head Office based in Greater Manchester, and some site visits to your allocated client base.
Benefits in the role of Client Relationship Manager:- Remote working role (covering a Southern client account base)
- Company car scheme
- 35 hour working week - Mon - Fri 9am - 5pm
- Private Bupa medical cover and optical/dental schemes
- Generous annual leave with a buy and sell scheme
- Gym and retail discounts
- Plus many more!
- Manage, build and maintain customer relationships, delivering an outstanding customer experience, always driving continuous improvement
- Manage an allocated region of existing customers in line with business values, to ensure account retention and growth
- Work closely with all customers, clients and colleagues to identify, analyse and resolve issues, ensuring a satisfactory outcome for all parties
- Striving to continuously improve company products, service and customer experience
- Remain aware of industry changes and developments to ensure legislation compliance
- Take accountability for all customer needs and requirements, including general queries
- Actively engage in project work where required, working closely with in-house technical and development teams to deliver system and process improvements
- Manage customer needs in relation to account compliance and audits, providing accurate reporting and analysis to add value to the customer, business and suppliers
- Produce accurate, regular customer updates for the Operations Team Manager and Directors
- Where appropriate, making recommendations for improvements and changes across products and systems
The Client Relationship Manager is a complete 360 role, managing everything from account onboarding, account retention, growth and everything in between. You must have proven experience in a similar role, ideally being able to evidence strong account management and growth across multiple clients.
My client has an excellent reputation in the industry and hold many accreditations - they are a 3-star World class best companies to work for, 3rd best company to work for in the Business Services sector, and within the top 25 employers in the Northwest. They are also Gold status Investors in People and We Invest in Wellbeing.
Please note that no terminology in this advert is intended to discriminate on the grounds of a person's gender, marital status, race, religion, colour, age, disability or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications and abilities to perform the duties of the job.
Remote Client Relationship Manager - Remote in Southend-on-Sea employer: Finlay Jude Associates Limited
FJA is an exceptional employer, offering a remote Client Relationship Manager role that prioritises work-life balance with a 35-hour week and generous annual leave. Employees benefit from private medical cover, a company car scheme, and various discounts, all within a supportive culture that values continuous improvement and employee wellbeing. With accolades such as being a 3-star World Class Best Company to Work For and Gold status Investors in People, FJA fosters an environment where professional growth and outstanding customer service are at the forefront.
Contact Details:
Finlay Jude Associates Limited Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Remote Client Relationship Manager - Remote in Southend-on-Sea
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry and let them know you're on the hunt for a Client Relationship Manager role. You never know who might have a lead or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews by researching the company and its clients. Understand their values and how they maintain relationships. This will help you show that you’re not just a fit for the role, but also for their culture.
✨Tip Number 3
Practice your communication skills! As a Client Relationship Manager, you'll need to convey ideas clearly and build rapport. Try mock interviews with friends or use online platforms to refine your pitch.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Remote Client Relationship Manager - Remote in Southend-on-Sea
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your experience in client relationship management. We want to see how your skills align with the role, so don’t be shy about showcasing your achievements!
Showcase Your Communication Skills:Since this role is all about building and maintaining relationships, it’s crucial to demonstrate your communication prowess. Use clear, concise language and provide examples of how you've successfully managed client interactions in the past.
Highlight Problem-Solving Abilities:We love candidates who can think on their feet! Include specific instances where you’ve identified issues and implemented solutions for clients. This will show us that you’re proactive and dedicated to delivering an outstanding customer experience.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, we’ll keep you updated on your application status!
How to prepare for a job interview at Finlay Jude Associates Limited
✨Know Your Clients
Before the interview, take some time to research the company’s existing client base and their needs. Understanding who you’ll be managing will help you demonstrate your ability to build and maintain those relationships effectively.
✨Showcase Your Experience
Be ready to discuss specific examples from your past roles where you successfully managed client relationships. Highlight any instances where you improved customer satisfaction or resolved issues, as this will show your potential employer that you can deliver an outstanding customer experience.
✨Prepare for Scenario Questions
Expect questions that ask how you would handle certain situations with clients. Think about challenges you've faced in previous roles and how you overcame them. This will help you illustrate your problem-solving skills and your commitment to continuous improvement.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the company’s approach to client management and how they measure success. This shows your genuine interest in the role and helps you understand if it’s the right fit for you.
