At a Glance
- Tasks: Handle customer calls, addressing concerns and booking appointments with professionalism.
- Company: Join a national leader in the Water Industry with a supportive team.
- Benefits: Potential for permanent position, competitive pay, and a friendly work environment.
- Other info: Great opportunity for career growth in a dynamic setting.
- Why this job: Make a difference by helping customers with essential water services.
- Qualifications: Experience in customer service and strong communication skills required.
The predicted salary is between 18900 - 23100 £ per year.
FJA are working with a national leader in the Water Industry, who are looking to recruit Call Handlers. The role will be based out of their offices in the Walsall, West Midlands area. The position could be made permanent following successful completion of a 6-month probationary review period.
We are looking for customer-focused, hardworking individuals who have great organisational skills, a good attention to detail and great telephone manner.
Key responsibilities as a Call Handler:
- Listening to customer concerns, questions, or requests, and responding in a professional and courteous manner.
- Responding to customer concerns about water pressure issues, leaks, outages, or planned maintenance schedules.
- Inbound and outbound calls.
- Making outbound calls to book appointments or to offer additional services/products to existing customers.
Requirements for the Customer Service Advisor:
- Previous experience in a Call Centre or Customer service position.
- Proactive approach in how they work.
- Confident telephone manner and communication skills.
- Exceptional customer service skills.
- Computer skills including Excel and Word.
This role would suit someone looking to work within a customer service orientated environment or an experienced Customer Service Representative, Call Centre Agent, Call Handler or Customer Service Advisor.
Due to the high volume of applications we receive we are not always able to reply to all applications. If you haven't heard back from us within 2 weeks, then please accept that your application has been unsuccessful for the role we currently have advertised.
Please note that no terminology in this advert is intended to discriminate on the grounds of a person's gender, marital status, race, religion, colour, age, disability or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications and abilities to perform the duties of the job.
Finlay Jude Associates Ltd acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers.
Please take a look at our website for further opportunities.
Call Handler in Walsall employer: Finlay Jude Associates Limited Careers
FJA is an exceptional employer located in the vibrant Greater Manchester area, offering a supportive work culture that prioritises employee development and progression. With competitive salaries, generous holiday allowances, and a strong commitment to health and wellbeing, FJA fosters an environment where quality and continuous improvement are at the forefront, making it an ideal place for professionals seeking meaningful and rewarding careers.
Contact Details:
Finlay Jude Associates Limited Careers Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Call Handler in Walsall
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Finlay Jude Associates Limited Careers. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Finlay Jude Associates Limited Careers before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Call Handler in Walsall
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Finlay Jude Associates Limited Careers:Your cover letter is your chance to shine! Tell us why you want to work at Finlay Jude Associates Limited Careers specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Finlay Jude Associates Limited Careers!
How to prepare for a job interview at Finlay Jude Associates Limited Careers
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
