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- Tasks: Lead a passionate spa team and deliver exceptional guest experiences.
- Company: Join Haulfryn, a family-focused company with 90 years of values.
- Benefits: Competitive salary, discounted holidays, meals, and generous holiday allowance.
- Other info: Embrace sustainability while growing your career in a supportive community.
- Why this job: Step into a leadership role in a luxury spa environment.
- Qualifications: Experience in spa or hospitality, with strong leadership and customer service skills.
The predicted salary is between 28225 - 28225 £ per year.
Join Our Team at Finlake Holiday Resort
Location: Finlake Holiday Resort, TQ13 0EJ
Hours: Full-time, 40 hours per week
Salary: £28,225.60 per annum
Availability: Evening and weekend availability required
Job Type: Permanent
Are you a passionate and experienced spa professional with a natural flair for leadership and delivering exceptional guest experiences? At Haulfryn, we’re looking for a Spa Reception Team Leader to join our team at Finlake Holiday Resort. This is a fantastic opportunity to step into a leadership role where you’ll support the Spa Manager in delivering a seamless, high‑quality guest journey while guiding and developing a small reception team.
Why Join Us?
- Competitive Salary
- Discounted Holidays at our picturesque UK holiday parks
- Discounted Meals at on‑site restaurants
- 30 Days Holiday (including bank holidays), increasing to 35 days with service
- Company Sick Pay
- Pension Scheme & Life Assurance
- Continuous Training & Development Opportunities
- Be part of a company with 90 years of family values and a commitment to sustainability
What You’ll Do
- Lead and support the Spa Reception team, ensuring smooth day‑to‑day operations
- Deliver a warm, welcoming and professional experience for all guests and members
- Answer telephone calls and respond to emails in a professional and timely manner, supporting all guest enquiries
- Be confident in promoting spa treatments and products, ensuring guests receive accurate and up‑to‑date information
- Manage the spa booking diary, optimising therapist utilisation and guest satisfaction
- Support team development through coaching, guidance and day‑to‑day leadership
- Handle guest queries, feedback and complaints in a calm and professional manner
- Assist with stock control, ordering and retail product management
- Ensure the spa environment is maintained to high standards of cleanliness and presentation
- Follow and promote all Health & Safety, hygiene and operational procedures
Who We’re Looking For
- Previous experience in a spa, wellness or hospitality environment
- Leadership or supervisory experience, with a passion for developing others
- Excellent customer service and communication skills
- Strong organisational skills and the ability to multi‑task in a busy environment
- A good understanding of spa treatments, products (e.g. Elemis) and guest experience standards
- A proactive, professional and positive approach
Desirable
- Experience with spa booking systems
- Strong retail or treatment upgrade experience
Why Choose Haulfryn?
- Exceptional Locations: Work in a place that inspires
- Family Values: Join a supportive, community‑focused team
- Nurturing Nature: Sustainability is at the heart of what we do
Take the next step in your spa career. If you’re ready to lead a team and deliver exceptional guest experiences in a luxury spa environment, we’d love to hear from you. Apply today to join Haulfryn at Finlake Holiday Resort.
In line with the requirements of the Immigration, Asylum and Nationality Act 2006, all applicants must be eligible to live and work in the UK. Documented evidence of eligibility will be required from candidates as part of the recruitment process.
Spa Team Leader in England employer: Finlake Resort &Spa
Contact Detail:
Finlake Resort &Spa Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Spa Team Leader in England
✨Tip Number 1
Network like a pro! Reach out to your connections in the spa and hospitality industry. Attend local events or join online groups where you can meet potential employers or colleagues. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Show off your personality! When you get an interview, let your passion for spa services and guest experiences shine through. Be yourself and share stories that highlight your leadership skills and customer service excellence.
✨Tip Number 3
Prepare for those tricky questions! Think about how you would handle guest complaints or support your team during busy times. Practising your responses will help you feel more confident and ready to impress.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are genuinely interested in joining our Haulfryn family at Finlake Holiday Resort.
We think you need these skills to ace Spa Team Leader in England
Some tips for your application 🫡
Show Your Passion: Let your enthusiasm for the spa industry shine through in your application. We want to see that you’re not just looking for a job, but that you genuinely care about delivering exceptional guest experiences.
Tailor Your CV: Make sure your CV highlights relevant experience in spa or hospitality settings. We love seeing how your past roles have prepared you for this leadership position, so don’t hold back on those details!
Craft a Personal Cover Letter: Your cover letter is your chance to connect with us on a personal level. Share why you’re excited about the Spa Team Leader role and how your leadership style aligns with our values at Haulfryn.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this fantastic opportunity at Finlake Holiday Resort!
How to prepare for a job interview at Finlake Resort &Spa
✨Know Your Spa Treatments
Make sure you brush up on the spa treatments and products mentioned in the job description, like Elemis. Being able to discuss these confidently will show your passion and expertise, which is crucial for a leadership role.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led a team in the past. Think about specific situations where you coached or developed others, as this will demonstrate your ability to support the Spa Manager and guide the reception team.
✨Practice Customer Service Scenarios
Anticipate questions about handling guest queries and complaints. Practising responses to common scenarios can help you convey your excellent customer service skills and calm approach under pressure.
✨Familiarise Yourself with the Company Values
Research Haulfryn's family values and commitment to sustainability. Showing that you align with their ethos will not only impress them but also highlight your genuine interest in being part of their team.