Join Our Team at Finlake Holiday Park!
Location: Finlake Holiday Park, TQ13 0EJ
Salary: £31,753.80
Hours: Full-time, 40 hours per week
Job Type: Permanent
Are you an experienced team leader with a passion for customercare and community engagement? At Haulfryn, we’re proud tooffer exceptional holiday experiences—and we’re looking for a CustomerRelations Team Leaderto help us deliver outstanding service to our holidayhomeowners and guests.
This is a fantastic opportunity to lead a dedicated team and bringour moments of joyto life on park, online, andbeyond.
Why Join Us?
We believe in rewarding your hard work with a supportive andinspiring environment. Here’s what we offer:
- Competitive Salary
- DiscountedHolidaysat our picturesque UK holiday parks
- Discounted Mealsat on-siterestaurants
- 30 Days Holiday(includingbank holidays), increasing to 35 days with service (pro-rata for part-time)
- Company Sick Pay
- Pension Scheme& Life Assurance
- ContinuousTraining & Development Opportunities
- Be part of acompany with 90 years of family valuesand a commitment tosustainability
What You’ll Do
As Customer Relations Team Leader, you will:
- Oversee theday-to-day runningof the Customer Relations team, ensuring excellent serviceat all times
- Manage theresolution of customer complaints, making sure feedback is addressedwith care and professionalism
- Monitor feedbackchannelssuch as TripAdvisor and collate complaint data to driveimprovements
- Supervise thesublet team, helping to maximise revenue for owners
- Takeresponsibility for communications to owners, including through social mediaplatforms
- Support theorganisation of owner events, creating a sense of community andloyalty
- Ensure a smoothtransition for new ownersjoining the park
- Deputise for theCustomer Relations Managerwhen needed
- Lead and supportthe reception team, contributing to the overall success of front-of-house operations
Who We’re Looking For
You’ll bring:
- Proven experience leading a team, ideally within a customer-facingenvironment
- Strong self-motivationand theability to work independently
- Excellent organisationaland interpersonal skills
- A confident,thoughtful approach to both customer conversations and internal communications
- Clear,professional communication style—both verbal and written
- Confidence inusing Microsoft Excel, Word, PowerPoint, and managing content across social mediaplatforms
Desirable Attributes
We’re looking for someone who:
- Brings customerrelations experiencewith a real passion for communication
- Has a keen eye fordetailand a talent for storytelling—especially when sharing our‘moments of joy’
- Can listen activelyandinterpret feedback effectively
- Feels comfortableworking with the local community, building long-term relationships
- Is able to plan andstructure internal and external communicationsacross the resort
Why Choose Haulfryn?
With 90 years of expertise, we’re proud to be one of the UK’sleading holiday park operators. What sets us apart?
- ExceptionalLocations: Work in a place that inspires
- Family Values: Join a supportive, community-focusedteam
- Nurturing Nature: Sustainability is at the heartofwhat we do
If you’re readyto lead with care, confidence, and a community-first mindset—we’d love to hearfrom you.
In line with the requirements of the Immigration, Asylum andNationality Act 2006, all applicants must be eligible to live and work in theUK. Documented evidence of eligibility will be required from candidates as partof the recruitment process.
#IND1
Customer Experience Manager employer: Finlake Resort &Spa
At Haulfryn, we pride ourselves on being an exceptional employer, offering a competitive salary and a supportive work environment at our stunning Finlake Holiday Park. With 90 years of family values, we provide continuous training and development opportunities, alongside generous benefits such as discounted holidays and meals, ensuring our team members feel valued and inspired while maintaining the beauty of our landscapes.
