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For Companies At a Glance
- Tasks: Provide first line IT support, manage assets, and run reports.
- Company: Join a boutique London market broker with a collaborative culture.
- Benefits: Enjoy a competitive salary and hybrid working options.
- Why this job: Great chance to grow your career in a supportive environment.
- Qualifications: 2+ years in IT support, preferably in the insurance sector.
- Other info: Work in London office 4 days a week; no sponsorship available.
The predicted salary is between 28000 - 32000 £ per year.
Finitas are partnering with a boutique London market broker in their search for an IT Support Specialist. In this role, you will be responsible for providing first line technical support, running reports, conducting disaster recovery testing, and managing IT assets.
Responsibilities:
- Provide first line technical support, responding to support queries in a timely manner.
- Maintain a high level of customer service when addressing support issues.
- Take ownership of support issues and seek closure, escalating more complex calls to third party IT support.
- Manage and maintain a comprehensive list of all support calls.
- Perform regular performance testing on the network.
- Monitor and address blocked emails in the spam filter.
- Check scheduled reports and troubleshoot any failures.
- Update analysis using existing batch files, PowerShell scripts, and VBA code.
- Run reports and analyse data in SQL Server and MySQL.
- Create dashboards and analyse data in Power BI.
- Plan and execute disaster recovery tests, working closely with external IT support and internal staff.
- Document test results and provide recommendations for future tests.
- Maintain an accurate inventory of all IT assets.
- Conduct quarterly user reviews.
- Review versions of software in use.
- Assist the IT Manager with project work as needed.
Qualifications:
- Minimum of 2 years of IT experience in a 1st line support role.
- Must have experience working in the Insurance industry.
- Strong technical skills and knowledge of computer systems and networks.
- Excellent problem-solving and troubleshooting abilities.
- Strong customer service and communication skills.
- Ability to manage time efficiently and prioritize tasks.
- Team player with the ability to work collaboratively.
Please note that you will be required to work in their London office 4 days per week. This is a brilliant opportunity to join a highly collaborative business where there will be opportunity to further your career! So, if you have the right experience, please apply now. Please note that candidates must have the right to work in the UK as sponsorship is not provided.
IT Support Specalist employer: Finitas
Contact Detail:
Finitas Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Support Specalist
✨Tip Number 1
Familiarise yourself with the specific technologies mentioned in the job description, such as SQL Server, MySQL, and Power BI. Being able to discuss your experience with these tools during an interview will show that you're well-prepared and knowledgeable.
✨Tip Number 2
Highlight any previous experience you have in the insurance industry, as this is a key requirement for the role. Be ready to share examples of how you've provided excellent customer service in past IT support roles.
✨Tip Number 3
Prepare to discuss your problem-solving skills and provide specific examples of how you've resolved technical issues in a timely manner. This will demonstrate your ability to take ownership of support issues, which is crucial for this position.
✨Tip Number 4
Network with professionals in the insurance and IT sectors, especially those who work in similar roles. Engaging with them can provide insights into the company culture and may even lead to referrals, increasing your chances of landing the job.
We think you need these skills to ace IT Support Specalist
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant IT support experience, especially in a first line role. Include specific examples of how you've provided technical support and resolved issues, particularly in the insurance industry.
Craft a Strong Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention your experience with customer service and problem-solving, and how these skills will help you excel as an IT Support Specialist.
Showcase Technical Skills: Clearly outline your technical skills in your application. Mention your familiarity with SQL Server, MySQL, PowerShell, and any other relevant technologies. This will demonstrate your capability to handle the responsibilities listed in the job description.
Highlight Team Collaboration: Since the role requires working closely with others, emphasise your ability to work collaboratively. Provide examples of past experiences where you successfully worked as part of a team to resolve IT issues or complete projects.
How to prepare for a job interview at Finitas
✨Showcase Your Technical Skills
Be prepared to discuss your technical expertise in detail. Highlight your experience with SQL Server, MySQL, and any relevant scripting languages like PowerShell or VBA. Demonstrating your problem-solving abilities through specific examples will impress the interviewers.
✨Emphasise Customer Service
Since this role involves first line support, it's crucial to showcase your customer service skills. Share examples of how you've effectively handled support queries and maintained a high level of service, especially in challenging situations.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your troubleshooting skills. Practice responding to common IT issues you might face in the role, such as network performance problems or software failures, and explain your thought process in resolving them.
✨Demonstrate Team Collaboration
This position requires working closely with both internal staff and external IT support. Be ready to discuss your experience in collaborative environments and how you contribute to team success, particularly in project work or disaster recovery testing.
