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For Companies At a Glance
- Tasks: Be the go-to person for clients, helping them maximise our FX trading solutions.
- Company: Join a dynamic team focused on innovation in the FX trading world.
- Benefits: Enjoy a hybrid working model and opportunities for personal growth.
- Why this job: Work in a collaborative environment that celebrates achievements and drives client success.
- Qualifications: Experience in customer success or account management in institutional FX is essential.
- Other info: Speaking European languages is a bonus for engaging with key clients.
The predicted salary is between 48000 - 64000 £ per year.
We are seeking a dedicated Customer Success Manager. In this client-centric, fast-paced, and results-oriented role, you’ll be the primary point of contact for clients utilising top-tier FX trading solutions serving key financial institutions across the EMEA region.
Key Responsibilities:
- Act as a trusted partner, helping clients maximize the value of our platforms to meet their unique objectives.
- Drive revenue growth by identifying cross-selling opportunities, in collaboration with our Sales team.
- Oversee new client onboarding, ensuring smooth, efficient implementation by coordinating with multiple teams.
- Regularly visit clients for on-site training sessions and strategic account planning.
- Enhance the experience of existing clients, providing exceptional service and support.
What We’re Looking For:
- Proven experience in customer success, account management, or relationship management within institutional FX (experience with both buy-side and sell-side clients is highly desirable).
- Strong communication skills, with the ability to engage and influence stakeholders at all levels, including executive and C-suite.
- Exceptional multitasking abilities and a keen eye for detail, whether handling multiple projects or addressing client needs.
- Technically proficient, with a solid understanding of eFX trading and protocols like FIX.
- A proactive, solution-oriented mindset with a focus on client success.
Why You’ll Love Working With Us:
We’re a close-knit, dynamic team that thrives on collaboration, celebrating achievements, and driving continuous innovation to enhance the world of FX trading. By joining us, you’ll be part of an environment that supports your personal and professional growth. Plus, if you speak any European languages, it’s a bonus as it enhances our ability to engage with key clients across the region.
Are you passionate about nurturing client relationships and ensuring their success? Do you have a keen interest in FX trading and want to collaborate with both buy-side and sell-side clients? This could be the role you’ve been looking for!
Contact Detail:
Finitas Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Success Manager (London, EMEA)
✨Tip Number 1
Familiarise yourself with the FX trading landscape, especially the differences between buy-side and sell-side clients. Understanding these nuances will help you engage more effectively during interviews and demonstrate your expertise.
✨Tip Number 2
Network with professionals in the customer success and FX trading sectors. Attend industry events or webinars to connect with potential colleagues and learn about the latest trends, which can give you an edge in discussions.
✨Tip Number 3
Prepare to showcase your communication skills by practising how you would handle various client scenarios. Role-playing different situations can help you articulate your approach to client success and relationship management.
✨Tip Number 4
Highlight any experience you have with eFX trading platforms and protocols like FIX in your conversations. Being technically proficient will not only impress interviewers but also show that you're ready to hit the ground running.
We think you need these skills to ace Customer Success Manager (London, EMEA)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer success, account management, or relationship management, particularly within the FX trading sector. Use specific examples to demonstrate your achievements and skills that align with the job description.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for client success and your understanding of FX trading. Mention how your previous experiences have prepared you for this role and how you can contribute to the company's goals.
Highlight Communication Skills: In your application, emphasise your strong communication skills. Provide examples of how you've successfully engaged with stakeholders at various levels, especially in high-pressure situations, to showcase your ability to influence and build relationships.
Showcase Technical Proficiency: Demonstrate your technical understanding of eFX trading and protocols like FIX in your application. This could be through specific projects you've worked on or tools you've used, which will help illustrate your capability to handle the technical aspects of the role.
How to prepare for a job interview at Finitas
✨Showcase Your Customer Success Experience
Be prepared to discuss your previous roles in customer success or account management, especially within the FX trading sector. Highlight specific examples where you successfully enhanced client relationships or drove revenue growth.
✨Demonstrate Strong Communication Skills
Since this role involves engaging with stakeholders at all levels, practice articulating your thoughts clearly and confidently. Prepare to share instances where your communication skills made a significant impact on client satisfaction or project outcomes.
✨Prepare for Technical Questions
Brush up on your knowledge of eFX trading and relevant protocols like FIX. Be ready to explain how your technical proficiency can help clients maximise the value of the platforms offered.
✨Exhibit a Proactive Mindset
During the interview, convey your solution-oriented approach by discussing how you've tackled challenges in past roles. Share examples of how you identified opportunities for improvement and took initiative to enhance client experiences.
