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- Tasks: Be the go-to person for clients, ensuring they get the most from our FX trading solutions.
- Company: Join a dynamic team focused on innovation in the financial sector across EMEA.
- Benefits: Enjoy hybrid working, personal growth opportunities, and a collaborative work culture.
- Why this job: Make a real impact by enhancing client experiences and driving success in FX trading.
- Qualifications: Experience in customer success or account management in institutional FX is preferred.
- Other info: Speaking European languages is a plus, helping us connect with diverse clients.
The predicted salary is between 36000 - 60000 £ per year.
We are seeking a dedicated Customer Success Manager. In this client-centric, fast-paced, and results-oriented role, you’ll be the primary point of contact for clients utilising top-tier FX trading solutions serving key financial institutions across the EMEA region.
Act as a trusted partner, helping clients maximize the value of our platforms to meet their unique objectives. Oversee new client onboarding, ensuring smooth, efficient implementation by coordinating with multiple teams. Regularly visit clients for on-site training sessions and strategic account planning. Enhance the experience of existing clients, providing exceptional service and support.
Proven experience in customer success, account management, or relationship management within institutional FX (experience with both buy-side and sell-side clients is highly desirable). Exceptional multitasking abilities and a keen eye for detail, whether handling multiple projects or addressing client needs.
We’re a close-knit, dynamic team that thrives on collaboration, celebrating achievements, and driving continuous innovation to enhance the world of FX trading. By joining us, you'll be part of an environment that supports your personal and professional growth. Plus, if you speak any European languages, it’s a bonus as it enhances our ability to engage with key clients across the region.
Customer Success Manager - Hybrid Working employer: Finitas
Contact Detail:
Finitas Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Success Manager - Hybrid Working
✨Tip Number 1
Familiarise yourself with the FX trading landscape, especially focusing on both buy-side and sell-side clients. Understanding the nuances of these sectors will help you engage more effectively during interviews and demonstrate your expertise.
✨Tip Number 2
Network with professionals in the customer success and FX trading fields. Attend industry events or webinars to connect with potential colleagues and learn about the latest trends, which can give you an edge in discussions during the hiring process.
✨Tip Number 3
Prepare to discuss specific examples of how you've successfully onboarded clients or improved their experience in previous roles. Highlighting your hands-on experience will showcase your ability to excel in this client-centric position.
✨Tip Number 4
If you speak any European languages, be sure to mention this in conversations or interviews. It can significantly enhance your appeal as a candidate, given the role's focus on engaging with clients across the EMEA region.
We think you need these skills to ace Customer Success Manager - Hybrid Working
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer success, account management, or relationship management, particularly within the FX trading sector. Use specific examples to demonstrate your ability to manage client relationships and deliver results.
Craft a Compelling Cover Letter: Write a cover letter that showcases your understanding of the role and the company. Emphasise your experience with onboarding clients and providing exceptional service, and mention any European languages you speak to enhance your application.
Highlight Multitasking Skills: In your application, provide examples of how you've successfully managed multiple projects or client needs simultaneously. This will demonstrate your ability to thrive in a fast-paced environment, which is crucial for this role.
Showcase Team Collaboration: Mention any experiences where you've worked closely with teams to achieve common goals. This aligns with the company's emphasis on collaboration and innovation, making you a more attractive candidate.
How to prepare for a job interview at Finitas
✨Understand the Role
Make sure you thoroughly understand the responsibilities of a Customer Success Manager, especially in the context of FX trading solutions. Familiarise yourself with the key objectives and challenges that clients face in this sector, as it will help you demonstrate your knowledge during the interview.
✨Showcase Your Experience
Prepare to discuss your previous experience in customer success or account management, particularly within the financial services industry. Highlight specific examples where you've successfully onboarded clients or enhanced their experience, as this will illustrate your capability to excel in the role.
✨Demonstrate Multitasking Skills
Since the role requires exceptional multitasking abilities, be ready to share instances where you've managed multiple projects or client needs simultaneously. This will show your potential employer that you can handle the fast-paced environment they operate in.
✨Emphasise Collaboration
As the company values teamwork and collaboration, prepare to discuss how you've worked effectively within a team in the past. Share examples of how you contributed to group success and how you celebrate achievements with colleagues, aligning with their dynamic culture.
