Customer Success Manager - Hybrid

Customer Success Manager (EMEA) London – hybrid working model
We are seeking a dedicated Customer Success Manager . In this client-centric, fast-paced, and results-oriented role, you’ll be the primary point of contact for clients utilising top-tier FX trading solutions serving key financial institutions across the EMEA region.

Act as a trusted partner, helping clients maximize the value of our platforms to meet their unique objectives.
Oversee new client onboarding, ensuring smooth, efficient implementation by coordinating with multiple teams.
Regularly visit clients for on-site training sessions and strategic account planning.
Enhance the experience of existing clients, providing exceptional service and support.

Proven experience in customer success, account management, or relationship management within institutional FX (experience with both buy-side and sell-side clients is highly desirable).
Exceptional multitasking abilities and a keen eye for detail, whether handling multiple projects or addressing client needs.
We’re a close-knit, dynamic team that thrives on collaboration, celebrating achievements, and driving continuous innovation to enhance the world of FX trading. By joining us, you\’ll be part of an environment that supports your personal and professional growth. Plus, if you speak any European languages, it’s a bonus as it enhances our ability to engage with key clients across the region.