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For Companies At a Glance
- Tasks: Lead a retail team, drive sales, and ensure exceptional customer service.
- Company: Join Finisterre, a purpose-driven brand with a passion for the ocean.
- Benefits: Career growth opportunities, supportive team environment, and a chance to make an impact.
- Why this job: Step into management and shape customer experiences in a vibrant store.
- Qualifications: Retail experience and a passion for customer service.
- Other info: Be part of a community-focused brand with a commitment to sustainability.
The predicted salary is between 28800 - 43200 £ per year.
We have an exciting opportunity for retail professionals to join the Finisterre team at our fantastic Covent Garden store. The role of Supervisor is an entry point into management within our retail development path. You will lead by example to drive sales through exceptional customer service and high store standards, while also ensuring operational processes run smoothly and efficiently.
Supporting the management team in the day-to-day running of the store, you will take responsibility for key areas in the store which include operations, visual merchandising, community and customer experience. In doing so, you'll be enabling the team to meet store targets and KPIs while being proficient in all aspects of store operations.
About Finisterre: Born two decades ago from the needs of hardy British surfers, Finisterre creates enduring outdoor wear for an inspired life in and around the ocean. Proudly B Corp certified, we have committed to a deep belief: to make truly exceptional products in a more responsible and transparent way. Our store locations are the beating heart of our community. As Finisterre grows and moves forward, we want to increase our retail footprint; opening more stores where our customers are and continuing to make them exciting places that bring our brand and product narratives to life through our friendly, knowledgeable staff and exceptional customer service.
Key Responsibilities:
- Customer Experience: Be a role model for your team and influence others to deliver exceptional customer service and support team members with continued shop floor training. Support the management team to deliver product training ensuring the team is fully versed in all our product point of difference. Use your best judgment in all customer service matters, making appropriate decisions where necessary with a strong customer focus.
- Operations: Responsible as required for the open and closure of the store, making sure all store assets and the site are fully secured. Accurately follow cash management procedures and make sure all cash handling is documented and signed for. Manage all aspects of stock control, deliveries, transfers, replenishment, and returns - ensuring accuracy and minimal shrinkage. Maintain organised and efficient back-of-house areas to support quick and accurate product replenishment. Implement and monitor operational checklists to ensure all daily, weekly, and monthly tasks are completed.
Supervisor employer: Finisterre
Contact Detail:
Finisterre Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Supervisor
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Finisterre. Understand their values and what makes them tick. This will help you connect with the team and show that you're genuinely interested in being part of their community.
✨Tip Number 2
Practice your customer service skills! Since the role is all about exceptional customer experience, think of examples from your past where you've gone above and beyond for a customer. Be ready to share these stories during your interview to demonstrate your capabilities.
✨Tip Number 3
Dress the part! When you go for your interview, make sure you’re dressed in a way that reflects the Finisterre brand. Show that you understand their style and ethos, and you'll make a great first impression.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds. Plus, it’s a great opportunity to reiterate why you’d be a perfect fit for the Supervisor position.
We think you need these skills to ace Supervisor
Some tips for your application 🫡
Show Your Passion for Retail: When writing your application, let your enthusiasm for retail shine through! We want to see how much you love providing exceptional customer service and how you can inspire others on the shop floor.
Tailor Your CV and Cover Letter: Make sure to customise your CV and cover letter for the Supervisor role. Highlight your relevant experience in retail, especially any leadership roles or customer service achievements that align with what we’re looking for.
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so make sure your skills and experiences are easy to read and understand. Avoid jargon and focus on what makes you a great fit for our team!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity at Finisterre.
How to prepare for a job interview at Finisterre
✨Know the Brand Inside Out
Before your interview, dive deep into Finisterre's mission and values. Understand their commitment to sustainability and how they create exceptional products. This knowledge will not only impress your interviewers but also show that you're genuinely interested in being part of their community.
✨Showcase Your Customer Service Skills
As a Supervisor, you'll need to lead by example in delivering exceptional customer service. Prepare specific examples from your past experiences where you went above and beyond for customers. Highlight how you trained or supported team members in providing great service too.
✨Demonstrate Operational Know-How
Familiarise yourself with retail operations, especially stock control and cash management procedures. Be ready to discuss how you've managed these aspects in previous roles. Showing that you can maintain high store standards and efficiency will set you apart.
✨Engage with the Community Aspect
Finisterre values community engagement, so think about how you can contribute to this. Prepare ideas on how to build relationships with customers and enhance the store's atmosphere. Discuss any previous experiences where you fostered community connections in a retail setting.