At a Glance
- Tasks: Engage customers, drive sales, and maintain store operations.
- Company: Finisterre creates sustainable outdoor wear for ocean lovers and is B Corp certified.
- Benefits: Enjoy competitive pay, discounts, bonuses, and a supportive work culture.
- Other info: Part-time role with opportunities for personal development and volunteering.
- Why this job: Join a purpose-led brand and grow your career in a vibrant community.
- Qualifications: Customer service experience and a passion for the environment are essential.
Born two decades ago from the needs of hardy British surfers, Finisterre creates enduring outdoor wear for an inspired life in and around the ocean. Proudly B Corp certified, we have committed to a deep belief: to make truly exceptional products in a more responsible and transparent way. Whether based at our cliff top headquarters in St. Agnes, Cornwall, or in one of our retail locations across the UK, Finisterre is a truly unique brand and career proposition.
Our store locations are the beating heart of our community. As Finisterre grows and moves forward, we want to increase our retail footprint; opening more stores where our customers are and continuing to make them exciting places that bring our brand and product narratives to life through our friendly, knowledgeable staff and exceptional customer service. Our retail teams offer amazing opportunities to grow a long-term career with purpose-led brand. So, if you want to be part of a truly authentic, purpose-led brand and you share our vision to create exceptional products in a responsible way, then we would love to hear from you.
ABOUT THE ROLE
We have an exciting opportunity for retail professionals to join the Finisterre team at our fantastic Covent Garden store.
The role of Retail Crew is the first step on the ladder of our retail development path. Fundamental to the day to day running of the store you are often the first touchpoint our customer has with the brand. This role is critical to drive sales by the delivery of exceptional customer experience that exceeds expectations, standards and operations.
KEY RESPONSIBILITIES
Customer Experience
- Create an engaging customer relationship, through sharing genuine experience, personal interests and adventure.
- To understand and communicate our POD within our product range authentically through own experience and technical knowledge.
- Openness and honesty in all situations and to take appropriate actions where necessary to ensure a high standard of customer service.
- Build a loyal customer base and positive relationships throughout the Finisterre community, champion your store as a community hub both within our own events and externally.
- Commercial
- Contribute to the commercial success of the store through delivering sale targets and KPI's. Rising to the challenging targets, embracing change and walking through the door with a positive attitude.
- Exceed customers' expectations and maximise sales potential through our multi-channel offer effectively.
- Contribute to the timely execution of all launches, promotions and campaigns in store.
Operations
- Optimise conversion through ensuring that visual merchandising and presentation guidelines are followed at all times.
- Maintaining high security through service, shop floor awareness and ensuring all security measures are adhered to.
- Ensure all health and safety policies are adhered to at all times.
- Maintain a high standard of housekeeping throughout the store and back of house.
- Ensure that the shop floor is always fully stocked through effective use of our replenishment systems.
- Contribute to the continuous improvement of operations, always seeking better more efficient practices and feeding back to store managers on potential changes.
People
- Actively participate in the team by helping others and building positive relationships throughout the store.
- Be responsible for own personal development and actively seek opportunities for improvement through internal and external sources.
- Adhere to all current policy and procedure laid out by Finisterre.
- Bring our values to life
WHAT YOU'LL BRING TO FINISTERRE
- You share our love of the sea and our brand values. You care about our planet and want to share your passion for protecting it with others.
- You are a people person. You genuinely like talking to others, are outgoing and approachable. You bring a sense of fun, enthusiasm and passion to everything you do and work well on your own and as part of a team.
- You are self-motivated. You are proactive and committed in your own personal development, education and training.
- To be willing to take on new and ad hoc tasks when required.
- Previous experience in a customer focused role.
- A strong understanding of exceptional customer service.
- Knowledge of retail operations.
Important
The successful candidate must, by the start of their employment, have permission to work in the UK. Please note that Finisterre are not licensed to sponsor overseas workers.
We are offering a part time, fixed term contract, based at our Covent Garden, with an hourly wage of £14.80 per hour.
But it's not just a job. At Finister re, we provide an opportunity to grow and develop yourself within at a fast-paced, growing B Corp certified brand with a great culture and an exciting purpose. You'll get the chance to collaborate with a diverse community of people with a shared mission. In return, we take good care of you through a range of initiatives and rewards, including:
- 25 days holiday per year,plus an allowance ofup to 8 UK bank holidays(pro rata for pat time employees)
- Additional holidays for length of service
- Your birthday day off
- Up to 3 days of paid volunteering per year - we will support you in giving back to communities and causes
- A discretionary bonus scheme,based on store performance
- An enhanced pension scheme with Scottish Widows
- 60% product discount for personal and gift use
- 30% Friends and Family product discount
- A uniform allowance to help you representthe Finisterre brand with confidence and authenticity on the shop floor
- Enhanced Family Leave policies to support you in growing your family
- Life assurance with access to an onlinewellbeing platform which includes, an employee assistance program, virtual GP appointments, digital gym, and a range of perks
- Access to a range of wellbeing resources, including counselling services, cycle to work, eye tests, and wellbeing activities
- Regular team social and training days
- Various discounts from our B Corp community
- Access our online Learning Library and company-wide training sessionsdelivered by both internal and external trainers to support you in your ongoing development.
- Sea Tuesday companywide updates
- And so much more!
Finisterre is committed to building diverse and inclusive teams. We celebrate difference and encourage everyone to join us and be themselves at work.
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Retail Crew in London employer: Finisterre
Finisterre is an exceptional employer that champions sustainability and employee well-being, offering a vibrant work culture in the picturesque setting of St Agnes, Cornwall. With a commitment to personal and professional growth, employees benefit from comprehensive training opportunities, a generous holiday allowance, and a supportive team environment that values collaboration and innovation. Join us to be part of a B Corp certified brand that not only prioritises ethical practices but also rewards its team with competitive salaries and unique product discounts.
StudySmarter Expert Advice🤫
We think this is how you could land Retail Crew in London
✨Get Your Retail Game On
Start by getting to know the local retail scene. Make a list of stores that align with your vibe and visit them. You'll be surprised at how many job openings come from chatting with staff or managers in-store. Plus, showing that you have a genuine interest in their brand can make you stand out when applying for that full-time role!
✨Join Retail Networks and Forums
Tap into retail-specific communities and forums, whether online or in-person. Platforms like Retail Week or local retail meetups can provide invaluable insights and connections. You never know who might drop a tip about an upcoming job at companies like Finisterre, so don’t miss out on building those relationships!
✨Be Ready for Busy Season Opportunities
Keep your eyes peeled for seasonal hiring windows, especially in the run-up to major shopping periods. Retailers often look for full-time staff to carry through busy times and may even keep you on after the season. Stay proactive by regularly checking in with your favourite retailers about their hiring plans.
✨Show Off Your Customer Service Skills
Retail’s all about customer interactions, so make sure you showcase any relevant experience in your conversations and interviews. Share specific examples of your customer service skills and how they’ve led to positive outcomes. This is your moment to shine when applying to roles at places like Finisterre!
We think you need these skills to ace Retail Crew in London
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, customer service is key! Make sure your CV highlights any experience where you've dealt with customers, whether it’s resolving issues or enhancing the shopping experience. Use concrete examples to demonstrate your problem-solving skills and ability to handle difficult situations with ease.
Tailor Your CV for Retail:When applying for a full-time role like this one at Finisterre, customise your CV to reflect retail-specific buzzwords. Include any relevant skills such as inventory management or visual merchandising, and if you have experience with POS systems, shout about it! This will show you’re serious about joining the retail team.
Craft a Genuine Cover Letter:Don’t just repeat your CV in your cover letter! Use it as a chance to explain why you're excited about the opportunity at Finisterre and how your values align with their brand. Mention specific aspects of the company that resonate with you and let your enthusiasm shine through!
Highlight Your Adaptability:In retail, things can get busy and unpredictable, so demonstrate how adaptable and flexible you are. Share examples of times you've had to adjust your approach on the fly or take on new responsibilities. This will show Finisterre that you’re ready to jump in and contribute right away!
How to prepare for a job interview at Finisterre
✨Show Off Your Customer Service Skills
Retail is all about providing an exceptional customer experience, so be ready to discuss your past customer service stories. We should have examples on hand of how we've handled difficult situations or gone above and beyond to meet a customer's needs. These anecdotes will bring your application to life!
✨Familiarity with Point of Sale Systems
Many retail roles require us to work with Point of Sale (POS) systems, so it's a good idea to brush up on any relevant software you’ve used before. If you’re familiar with systems like Shopify or Square, don’t forget to mention this during the interview. Highlighting technical proficiency can set us apart from other candidates!
✨Understand Product Knowledge
Be prepared to discuss the products that the store sells and how we can contribute to their sales. Showing enthusiasm for the products and a willingness to learn can impress interviewers. We should research popular items or trends in the industry before the interview, so we can speak confidently about them.
✨Be Ready for Role-Playing Scenarios
Many retail interviews include role-playing scenarios where we might have to deal with a difficult customer or upsell a product. Practising these scenarios with a friend or family member can help us feel more comfortable. The key here is to showcase our problem-solving skills and ability to remain calm under pressure!
