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- Tasks: Lead a team to deliver exceptional customer service and achieve store targets.
- Company: Finisterre creates sustainable outdoor wear, inspired by the ocean and committed to responsible practices.
- Benefits: Enjoy a competitive hourly rate, flexible hours, discounts, and wellness programmes.
- Why this job: Join a purpose-led brand with a vibrant culture and opportunities for personal growth.
- Qualifications: Previous leadership experience in retail and a passion for customer service are essential.
- Other info: Part-time, fixed-term role with 22.5 hours per week at our Hawksfield store.
The predicted salary is between 22000 - 30000 £ per year.
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About The Role
We have an exciting opportunity for retail professionals to join the Finisterre team at our fantastic Hawksfield store.
About The Role
We have an exciting opportunity for retail professionals to join the Finisterre team at our fantastic Hawksfield store.
The role of Retail Supervisor is the entry point to management on our retail development path. You will need to lead the by example to drive sales through exceptional customer service and store standards. Supporting management with day to day running of the store in order to achieve store targets and KPI\’s whilst being proficient in all day to day store operation.
About Finisterre
Born two decades ago from the needs of hardy British surfers, Finisterre creates enduring outdoor wear for an inspired life in and around the ocean. Proudly B Corp certified, we have committed to a deep belief: to make truly exceptional products in a more responsible and transparent way. Whether based at our cliff top headquarters in St. Agnes, Cornwall, or in one of our retail locations across the UK, Finisterre is a truly unique brand and career proposition.
Our store locations are the beating heart of our community. As Finisterre grows and moves forward, we want to increase our retail footprint; opening more stores where our customers are and continuing to make them exciting places that bring our brand and product narratives to life through our friendly, knowledgeable staff and exceptional customer service. Our retail teams offer amazing opportunities to grow a long-term career with purpose-led brand. So, if you want to be part of a truly authentic, purpose-led brand and you share our vision to create exceptional products in a responsible way, then we would love to hear from you.
Key Responsibilities
Customer Experience
- Be a role model for your team and influence others to deliver exceptional customer service and support team members with continued shop floor training
- Support the management team to deliver product training ensuring the team is fully versed in all our product point of difference
- Support others to deliver an inspiring and engaging atmosphere, encouraging others to build relationships with our loyal and new customer base and Finisterre community.
- Use your best judgment in all customer service matters, making appropriate decisions where necessary with a strong customer focus.
Commercial
- Motivate and influence the team to deliver daily targets and KPI\’S under your leadership
- Demonstrate and encourage others to maximize sales potential, using our multi-channel offering effectively
- Assist in the analysis of the RCA report, contribute to the weekly trade feedback and share commercial ideas which will positively impact trade.
- Run the store efficiently and manage the shop floor effectively in the absence of management team.
Operations
- Responsible as required, for the open and closure of the store, making sure all store assets and the site are fully secured
- Accurately follow cash management procedures and make sure all cash handling is documented and signed for.
- Assist with frequent H&S compliance tests and checklists and ensure all health and safety policies are adhered to
- Ensure the correct procedures are being used for processing any stock movement in or out of store
People
- Be a positive and respectful role model, always communicate positively regarding the store, management and company strategies
- Assist management with all store training, giving feedback and making suggestions to help support the development of the team.
- Create a positive and open relationship with the management team and feedback any needs or concerns from team members
- Build relationships and communicate with the appropriate people in Wheal Kitty
Requirements
WHAT YOU\’LL BRING TO FINISTERRE
- Previous experience in a leadership role within a customer focused environment
- A strong understanding of exceptional customer service
- Good Experience in working towards targets and KPI\’S
- Good knowledge of retail operations and procedures
- You share our love of the sea and our brand values. You care about our planet and want to share your passion for protecting it with others
- You like to lead by example, motivating and supporting others
- You are a people person, building positive relationships with both customers and your retail team
- You pay attention to detail, take pride in delivering tasks accurately and to a high standard
Important: The successful candidate must, by the start of their employment, have permission to work in the UK. Please note that Finisterre are not licensed to sponsor overseas workers.
What You\’ll Receive From Finisterre
We are offering a part time/ fixed term contract of 22.5 hours per week, based at our Hawksfield store. We\’ll invest in you with a competitive hourly rate of £13.10 per hour.
But it\’s not just a job. At Finisterre, we provide an opportunity to grow and develop yourself within at a fast-paced, growing B Corp certified brand with a great culture and an exciting purpose. You\’ll get the chance to collaborate with a diverse community of people with a shared mission. In return, we take good care of you through a range of initiatives and rewards, including: .
- A discretionary bonus scheme, based on company performance
- A pension scheme with Nest
- 33 days off per year (including bank holidays)
- Additional holidays for length of service
- Your birthday day off
- 60% product discount for personal and gift use
- 30% Friends and Family product discount
- Life assurance with access to an employee assistance program
- Access to a wide range of wellbeing programs, including counselling services, headspace membership, eye tests, yoga, cycle to work and a range of perks
- Regular company social events
- Paid volunteering opportunities – we will support you in giving back to communities and causes
- Various discounts from our B Corp community
- Individual training and development plans
- Sea Tuesday companywide updates
- And so much more!
Closing date: We\’ll be interviewing as we go along, so we\’d encourage you to submit your application at the earliest opportunity, as the role may close earlier than advertised.
Finisterre is committed to building diverse and inclusive teams. We celebrate difference and encourage everyone to join us and be themselves at work.
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Maternity Cover Supervisor employer: Finisterre
Contact Detail:
Finisterre Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Maternity Cover Supervisor
✨Tip Number 1
Familiarise yourself with Finisterre's brand values and mission. Understanding their commitment to sustainability and exceptional customer service will help you align your responses during interviews, showcasing that you're a good fit for their culture.
✨Tip Number 2
Prepare examples from your previous experience that demonstrate your leadership skills in a retail environment. Highlight specific instances where you motivated a team or improved customer service, as this will resonate well with the role's requirements.
✨Tip Number 3
Research common retail KPIs and be ready to discuss how you've successfully met or exceeded them in past roles. This shows your understanding of the commercial side of retail and your ability to drive sales.
✨Tip Number 4
Engage with Finisterre's community on social media or through local events. Building connections with current employees or customers can provide valuable insights and may even lead to a referral, increasing your chances of landing the job.
We think you need these skills to ace Maternity Cover Supervisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in retail and leadership roles. Emphasise your customer service skills and any achievements related to sales targets and KPIs.
Craft a Compelling Cover Letter: Write a cover letter that reflects your passion for the Finisterre brand and its values. Mention specific examples of how you've led teams in the past and how you can contribute to their mission.
Showcase Your Customer Service Skills: In your application, provide examples of how you've delivered exceptional customer service. Discuss situations where you influenced others to improve customer experiences.
Highlight Your Team Leadership Experience: Detail your previous leadership roles and how you motivated your team to achieve targets. Include any training or mentoring experiences that demonstrate your ability to develop others.
How to prepare for a job interview at Finisterre
✨Show Your Passion for Customer Service
As a Retail Supervisor, exceptional customer service is key. Be prepared to share examples of how you've gone above and beyond for customers in previous roles. This will demonstrate your commitment to the brand's values and your ability to lead by example.
✨Know the Brand Inside Out
Familiarise yourself with Finisterre's products, values, and mission. Understanding their commitment to sustainability and community will help you connect with the interviewers and show that you're genuinely interested in being part of their team.
✨Prepare for Scenario Questions
Expect questions about how you would handle specific situations on the shop floor, such as dealing with difficult customers or motivating your team. Think through your responses in advance, using the STAR method (Situation, Task, Action, Result) to structure your answers.
✨Demonstrate Leadership Skills
Highlight your previous leadership experience and how you've successfully motivated teams to achieve targets. Be ready to discuss your approach to training and developing staff, as this role requires you to support the management team in building a strong retail environment.
