At a Glance
- Tasks: Lead a dynamic retail team, ensuring exceptional customer service and smooth store operations.
- Company: Join Finisterre, a purpose-driven brand committed to sustainability and community.
- Benefits: Enjoy competitive pay, generous discounts, and opportunities for personal growth.
- Other info: Be part of a diverse team that values inclusivity and personal development.
- Why this job: Kickstart your management career in a vibrant environment with a focus on community and the ocean.
- Qualifications: Previous leadership experience in retail and a passion for customer service.
The predicted salary is between 28000 - 30000 € per year.
We have an exciting opportunity for retail professionals to join the Finisterre team at our fantastic Covent Garden store. The role of Supervisor is an entry point into management within our retail development path. You will lead by example to drive sales through exceptional customer service and high store standards, while also ensuring operational processes run smoothly and efficiently. Supporting the management team in the day-to-day running of the store, you will take responsibility for key areas in the store which include operations, visual merchandising, community and customer experience. In doing so, you'll be enabling the team to meet store targets and KPI's while being proficient in all aspects of store operations.
About Finisterre: Born two decades ago from the needs of hardy British surfers, Finisterre creates enduring outdoor wear for an inspired life in and around the ocean. Proudly B Corp certified, we have committed to a deep belief: to make truly exceptional products in a more responsible and transparent way. Our store locations are the beating heart of our community. As Finisterre grows and moves forward, we want to increase our retail footprint; opening more stores where our customers are and continuing to make them exciting places that bring our brand and product narratives to life through our friendly, knowledgeable staff and exceptional customer service. Our retail teams offer amazing opportunities to grow a long-term career with a purpose-led brand.
Key Responsibilities
- Customer Experience: Be a role model for your team and influence others to deliver exceptional customer service and support team members with continued shop floor training. Support the management team to deliver product training ensuring the team is fully versed in all our product point of difference. Use your best judgment in all customer service matters, making appropriate decisions where necessary with a strong customer focus.
- Operations: Responsible as required for the open and closure of the store, making sure all store assets and the site are fully secured. Accurately follow cash management procedures and make sure all cash handling is documented and signed for. Manage all aspects of stock control, deliveries, transfers, replenishment, and returns - ensuring accuracy and minimal shrinkage. Maintain organised and efficient back-of-house areas to support quick and accurate product replenishment. Implement and monitor operational checklists to ensure all daily, weekly, and monthly tasks are completed. Conduct regular Health & Safety checks and ensure all policies and procedures are adhered to.
- Commercial: Motivate and influence the team to deliver daily targets and KPI'S under your leadership. Demonstrate and encourage others to maximize sales potential, using our multi-channel offering effectively. Run the store efficiently and manage the shop floor effectively in the absence of the management team.
- People: Be a positive and respectful role model, always communicate positively regarding the store, management and company strategies. Create a positive and open relationship with the management team and feedback any needs or concerns from team members.
Requirements
- Previous experience in a leadership role within a customer focused environment.
- A strong understanding of exceptional customer service.
- Good experience in working towards targets and KPI'S.
- Good knowledge of retail operations and procedures.
- You share our love of the sea and our brand values. You care about our planet and want to share your passion for protecting it with others.
- You like to lead by example, motivating and supporting others.
- You are a people person, building positive relationships with both customers and your retail team.
- You pay attention to detail, take pride in delivering tasks accurately and to a high standard.
Benefits
- We are offering a full time, permanent contract, based at our Covent Garden store.
- We'll invest in you with a competitive hourly rate of £14.35 per hour.
- A discretionary bonus scheme, based on company performance.
- A pension scheme with Nest.
- 33 days off per year (including bank holidays).
- Additional holidays for length of service.
- Your birthday day off.
- 60% product discount for personal and gift use.
- 30% Friends and Family product discount.
- Life assurance with access to an employee assistance program.
- Access to a wide range of wellbeing programs, including counselling services, headspace membership, eye tests, yoga, cycle to work and a range of perks.
- Regular company social events.
- Paid volunteering opportunities - we will support you in giving back to communities and causes.
- Various discounts from our B Corp community.
- Individual training and development plans.
- Sea Tuesday companywide updates.
Finisterre is committed to building diverse and inclusive teams. We celebrate difference and encourage everyone to join us and be themselves at work.
Supervisor in London employer: finisterre
Finisterre is an exceptional employer, offering a vibrant work culture in the heart of Covent Garden, where retail professionals can thrive. With a commitment to employee growth, competitive pay, and a range of benefits including generous holiday allowances and discounts, we foster a supportive environment that encourages collaboration and community engagement. Join us to be part of a purpose-driven brand that values sustainability and empowers its team members to make a meaningful impact.
StudySmarter Expert Advice🤫
We think this is how you could land Supervisor in London
✨Tip Number 1
Get to know the Finisterre brand inside out! Familiarise yourself with their products, values, and community initiatives. This will not only help you stand out in interviews but also show your genuine passion for the role.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend local events. Building relationships can give you insider info and might even lead to a referral, which can double your chances of landing that Supervisor role.
✨Tip Number 3
Prepare for your interview by practising common questions related to customer service and team leadership. Use the STAR method (Situation, Task, Action, Result) to structure your answers and highlight your relevant experience.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the Finisterre team and ready to contribute to their mission.
We think you need these skills to ace Supervisor in London
Some tips for your application 🫡
Show Your Passion:When writing your application, let your love for the sea and our brand values shine through. We want to see how you connect with Finisterre's mission and how you can contribute to our community.
Tailor Your Experience:Make sure to highlight your previous leadership roles and customer service experience. We’re looking for someone who can motivate a team and drive sales, so be specific about how you've done this in the past.
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so avoid jargon and focus on what makes you a great fit for the Supervisor role at our Covent Garden store.
Apply Through Our Website:We encourage you to submit your application directly through our website. It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity as soon as possible!
How to prepare for a job interview at finisterre
✨Know the Brand Inside Out
Before your interview, make sure you research Finisterre thoroughly. Understand their values, products, and commitment to sustainability. This will not only show your passion for the brand but also help you align your answers with their mission.
✨Showcase Your Leadership Skills
As a Supervisor, you'll need to lead by example. Prepare examples from your past experiences where you've successfully motivated a team or improved customer service. Highlight how you can influence others positively in a retail environment.
✨Be Ready for Operational Questions
Expect questions about retail operations, stock management, and cash handling. Brush up on your knowledge of these areas and be prepared to discuss how you would ensure smooth operations in the store.
✨Demonstrate Customer-Centric Thinking
Finisterre values exceptional customer service. Think of scenarios where you've gone above and beyond for customers. Be ready to share how you would create an engaging atmosphere and build relationships with both loyal and new customers.
