At a Glance
- Tasks: Lead a team to deliver exceptional customer service and maintain high store standards.
- Company: Join Finisterre, a purpose-driven brand passionate about the ocean and sustainability.
- Benefits: Enjoy competitive pay, generous discounts, and opportunities for personal growth.
- Other info: Be part of a diverse team committed to making a positive impact.
- Why this job: Kickstart your management career in a vibrant retail environment with a community focus.
- Qualifications: Previous leadership experience in retail and a passion for customer service.
The predicted salary is between 14.35 - 14.35 £ per hour.
We have an exciting opportunity for retail professionals to join the Finisterre team at our fantastic Covent Garden store. The role of Supervisor is an entry point into management within our retail development path. You will lead by example to drive sales through exceptional customer service and high store standards, while also ensuring operational processes run smoothly and efficiently. Supporting the management team in the day-to-day running of the store, you will take responsibility for key areas in the store which include operations, visual merchandising, community and customer experience. In doing so, you'll be enabling the team to meet store targets and KPI's while being proficient in all aspects of store operations.
About Finisterre: Born two decades ago from the needs of hardy British surfers, Finisterre creates enduring outdoor wear for an inspired life in and around the ocean. Proudly B Corp certified, we have committed to a deep belief: to make truly exceptional products in a more responsible and transparent way. Our store locations are the beating heart of our community. As Finisterre grows and moves forward, we want to increase our retail footprint; opening more stores where our customers are and continuing to make them exciting places that bring our brand and product narratives to life through our friendly, knowledgeable staff and exceptional customer service. Our retail teams offer amazing opportunities to grow a long-term career with a purpose-led brand.
Key Responsibilities
- Customer Experience: Be a role model for your team and influence others to deliver exceptional customer service and support team members with continued shop floor training. Support the management team to deliver product training ensuring the team is fully versed in all our product point of difference. Use your best judgment in all customer service matters, making appropriate decisions where necessary with a strong customer focus.
- Operations: Responsible as required for the open and closure of the store, making sure all store assets and the site are fully secured. Accurately follow cash management procedures and make sure all cash handling is documented and signed for. Manage all aspects of stock control, deliveries, transfers, replenishment, and returns - ensuring accuracy and minimal shrinkage. Maintain organised and efficient back-of-house areas to support quick and accurate product replenishment. Implement and monitor operational checklists to ensure all daily, weekly, and monthly tasks are completed. Conduct regular Health & Safety checks and ensure all policies and procedures are adhered to.
- Commercial: Motivate and influence the team to deliver daily targets and KPI'S under your leadership. Demonstrate and encourage others to maximize sales potential, using our multi-channel offering effectively. Run the store efficiently and manage the shop floor effectively in the absence of the management team.
- People: Be a positive and respectful role model, always communicate positively regarding the store, management and company strategies. Create a positive and open relationship with the management team and feedback any needs or concerns from team members.
Requirements
- Previous experience in a leadership role within a customer focused environment.
- A strong understanding of exceptional customer service.
- Good experience in working towards targets and KPI'S.
- Good knowledge of retail operations and procedures.
- You share our love of the sea and our brand values. You care about our planet and want to share your passion for protecting it with others.
- You like to lead by example, motivating and supporting others.
- You are a people person, building positive relationships with both customers and your retail team.
- You pay attention to detail, take pride in delivering tasks accurately and to a high standard.
Benefits
- We are offering a full time, permanent contract, based at our Covent Garden store.
- We'll invest in you with a competitive hourly rate of £14.35 per hour.
- A discretionary bonus scheme, based on company performance.
- A pension scheme with Nest.
- 33 days off per year (including bank holidays).
- Additional holidays for length of service.
- Your birthday day off.
- 60% product discount for personal and gift use.
- 30% Friends and Family product discount.
- Life assurance with access to an employee assistance program.
- Access to a wide range of wellbeing programs, including counselling services, headspace membership, eye tests, yoga, cycle to work and a range of perks.
- Regular company social events.
- Paid volunteering opportunities - we will support you in giving back to communities and causes.
- Various discounts from our B Corp community.
- Individual training and development plans.
- Sea Tuesday companywide updates.
Finisterre is committed to building diverse and inclusive teams. We celebrate difference and encourage everyone to join us and be themselves at work.
Supervisor in London employer: Finisterre
Finisterre is an exceptional employer, offering a unique opportunity to work at our stunning headquarters in St. Agnes, Cornwall, where the ocean inspires our commitment to sustainability and quality. We foster a collaborative and inclusive work culture, providing extensive employee growth opportunities, competitive benefits, and a chance to be part of a purpose-led brand dedicated to making a positive impact on the environment. Join us to develop your skills in a dynamic team while enjoying perks like generous holiday allowances, product discounts, and a focus on wellbeing.
StudySmarter Expert Advice🤫
We think this is how you could land Supervisor in London
✨Get Your Retail Game On
Start by getting to know the local retail scene. Make a list of stores that align with your vibe and visit them. You'll be surprised at how many job openings come from chatting with staff or managers in-store. Plus, showing that you have a genuine interest in their brand can make you stand out when applying for that full-time role!
✨Join Retail Networks and Forums
Tap into retail-specific communities and forums, whether online or in-person. Platforms like Retail Week or local retail meetups can provide invaluable insights and connections. You never know who might drop a tip about an upcoming job at companies like Finisterre, so don’t miss out on building those relationships!
✨Be Ready for Busy Season Opportunities
Keep your eyes peeled for seasonal hiring windows, especially in the run-up to major shopping periods. Retailers often look for full-time staff to carry through busy times and may even keep you on after the season. Stay proactive by regularly checking in with your favourite retailers about their hiring plans.
✨Show Off Your Customer Service Skills
Retail’s all about customer interactions, so make sure you showcase any relevant experience in your conversations and interviews. Share specific examples of your customer service skills and how they’ve led to positive outcomes. This is your moment to shine when applying to roles at places like Finisterre!
We think you need these skills to ace Supervisor in London
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, customer service is key! Make sure your CV highlights any experience where you've dealt with customers, whether it’s resolving issues or enhancing the shopping experience. Use concrete examples to demonstrate your problem-solving skills and ability to handle difficult situations with ease.
Tailor Your CV for Retail:When applying for a full-time role like this one at Finisterre, customise your CV to reflect retail-specific buzzwords. Include any relevant skills such as inventory management or visual merchandising, and if you have experience with POS systems, shout about it! This will show you’re serious about joining the retail team.
Craft a Genuine Cover Letter:Don’t just repeat your CV in your cover letter! Use it as a chance to explain why you're excited about the opportunity at Finisterre and how your values align with their brand. Mention specific aspects of the company that resonate with you and let your enthusiasm shine through!
Highlight Your Adaptability:In retail, things can get busy and unpredictable, so demonstrate how adaptable and flexible you are. Share examples of times you've had to adjust your approach on the fly or take on new responsibilities. This will show Finisterre that you’re ready to jump in and contribute right away!
How to prepare for a job interview at Finisterre
✨Show Off Your Customer Service Skills
Retail is all about providing an exceptional customer experience, so be ready to discuss your past customer service stories. We should have examples on hand of how we've handled difficult situations or gone above and beyond to meet a customer's needs. These anecdotes will bring your application to life!
✨Familiarity with Point of Sale Systems
Many retail roles require us to work with Point of Sale (POS) systems, so it's a good idea to brush up on any relevant software you’ve used before. If you’re familiar with systems like Shopify or Square, don’t forget to mention this during the interview. Highlighting technical proficiency can set us apart from other candidates!
✨Understand Product Knowledge
Be prepared to discuss the products that the store sells and how we can contribute to their sales. Showing enthusiasm for the products and a willingness to learn can impress interviewers. We should research popular items or trends in the industry before the interview, so we can speak confidently about them.
✨Be Ready for Role-Playing Scenarios
Many retail interviews include role-playing scenarios where we might have to deal with a difficult customer or upsell a product. Practising these scenarios with a friend or family member can help us feel more comfortable. The key here is to showcase our problem-solving skills and ability to remain calm under pressure!
