Retail Crew in London

Born two decades ago from the needs of hardy British surfers, Finisterre creates enduring outdoor wear for an inspired life in and around the ocean. Proudly B Corp certified, we have committed to a deep belief: to make truly exceptional products in a more responsible and transparent way. Whether based at our cliff top headquarters in St. Agnes, Cornwall, or in one of our retail locations across the UK, Finisterre is a truly unique brand and career proposition.

As we enter the next exciting stage of global growth, we are on the lookout for talented individuals to join our crew. So, if you are as passionate about the ocean as we are and if you want to be part of a truly authentic, purpose‑led brand and you share our vision to create exceptional products in a responsible way, then we would love to hear from you.

About the role

We have an exciting opportunity for retail professionals to join the Finisterre team at our fantastic Covent Garden store. The role of Retail Crew is the first step on the ladder of our retail development path. Fundamental to the day to day running of the store you are often the first touchpoint our customer has with the brand. This role is critical to drive sales by the delivery of exceptional customer experience that exceeds expectations, standards and operations.

Key responsibilities

• Customer experience: Create an engaging customer relationship, through sharing genuine experience, personal interests and adventure. Understand and communicate our POD within our product range authentically through own experience and technical knowledge. Openness and honesty in all situations and take appropriate actions where necessary to ensure a high standard of customer service. Build a loyal customer base and positive relationships throughout the Finisterre community, champion your store as a community hub both within our own events and externally.
• Commercial: Contribute to the commercial success of the store through delivering sale targets and KPI’s. Rising to the challenging targets, embracing change and walking through the door with a positive attitude. Exceed customers’ expectations and maximise sales potential through our multi‑channel offer effectively. Contribute to the timely execution of all launches, promotions and campaigns in store.
• Operations: Optimise conversion through ensuring that visual merchandising and presentation guidelines are followed at all times. Maintain high security through service, shop floor awareness and ensuring all security measures are adhered to. Ensure all health and safety policies are adhered to at all times. Maintain a high standard of housekeeping throughout the store and back of house. Ensure that the shop floor is always fully stocked through effective use of our replenishment systems. Contribute to the continuous improvement of operations, always seeking better more efficient practices and feeding back to store managers on potential changes.
• People: Actively participate in the team by helping others and building positive relationships throughout the store. Be responsible for own personal development and actively seek opportunities for improvement through internal and external sources. Adhere to all current policy and procedure laid out by Finisterre. Bring our values to life.

What you’ll bring to Finisterre:

• You share our love of the sea and our brand values. You care about our planet and want to share your passion for protecting it with others.
• You are a people person. You genuinely like talking to others, are outgoing and approachable. You bring a sense of fun, enthusiasm and passion to everything you do and work well on your own and as part of a team.
• You are self‑motivated. You are proactive and committed in your own personal development, education and training. To be willing to take on new and ad hoc tasks when required.
• Previous experience in a customer focused role.
• A strong understanding of exceptional customer service.
• Knowledge of retail operations.

Important: The successful candidate must, by the start of their employment, have permission to work in the UK. Please note that Finisterre are not licensed to sponsor overseas workers.

What you’ll receive from Finisterre:

• We are offering a part time, permanent contract, based at our Covent Garden Store, with an hourly wage of £14.80 per hour.
• 25 days holiday per year, plus up to 8 UK bank holidays (pro rata for part time employees).
• Additional holidays for length of service.
• Your birthday day off.
• Up to 3 days of paid volunteering – we will support you in giving back to communities and causes.
• A discretionary bonus scheme, based on company performance.
• A pension scheme with Nest.
• 60% product discount for personal and gift use.
• 30% Friends and Family product discount.
• Enhanced Family Leave policies to support you in growing your family.
• Life assurance with access to an online wellbeing platform which includes an employee assistance program, virtual GP appointments, digital gym, and a range of perks.
• Access to a range of wellbeing resources, including counselling services, cycle to work, eye tests, and wellbeing activities.
• Regular company and team social events.
• Various discounts from our B Corp community.
• Access our online Learning Library and company‑wide training sessions delivered by both internal and external trainers to support you in your ongoing development.

Finisterre is committed to building diverse and inclusive teams. We celebrate difference and encourage everyone to join us and be themselves at work.