Born two decades ago from the needs of hardy British surfers, Finisterre creates enduring outdoor wear for an inspired life in and around the ocean. Proudly B Corp certified, we have committed to a deep belief: to make truly exceptional products in a more responsible and transparent way. Whether based at our cliff top headquarters in St. Agnes, Cornwall, or in one of our retail locations across the UK, Finisterre is a truly unique brand and career proposition.
Perched a few hundred meters from the crashing Atlantic, our HQ at St. Agnes’ Wheal Kitty Workshops is at the heart of our brand. Here we stay true to our original design ethos of functionality and sustainability brought to life in an understated style and identity, always remaining committed to product, environment, and people.
As we enter the next exciting stage of global growth, we are on the lookout for talented individuals to join our crew. So, if you are as passionate about the ocean as we are and if you want to be part of a truly authentic, purpose-led brand and you share our vision to create exceptional products in a responsible way, then we would love to hear from you.
ABOUT THE ROLE
The Ecommerce Assistant role supports DTC growth across our biggest commercial channel. This role supports key commercial targets by driving excellence across website product presentation, content, 3 rd party apps and campaigns, inspiring customers to engage, purchase and return. It requires understanding of systems, needs a strong eye for detail and methodical mindset. This role has a global customer mindset, and needs to consider our US customer differently to our UK, and needs a strong understanding of our brand values, alongside commercial goals.
KEY RESPONSIBILITIES
- Support the product enhancement process, balancing automated rules with a keen human eye for detail, ensuring product is correctly portrayed online, and in line with our brand guidelines
- Manage product imagery process, working closely with the Creative dept to receive the correct product imagery, spec’d and in a timely manner
- Maintain the product catalog and product uploads, ensuring the product is correctly displayed in the correct market or channel, including for Retail Stores
- Update website content on a weekly basis to support country level marketing campaigns, in line with Trade Calendar direction
- Support Ecommerce Executive to implement seasonal markdown events ensuring customer journey is coherent and optimized
- Support Ecommerce Executive with website visual merchandising rules, ensuring product is optimized on the correct pages, for the correct season, in the relevant countries and meets our visual brand guidelines
- Take a pro-active role in web trading to update and provide challenges on how we can improve our sales
- Develop a strong understanding of customer web journeys, working across teams to support future improvements and customer experience
- Develop a strong understanding of our analytics tools to support decision making and understand customer behaviour
- Run daily checks of the website, and monitor our error board, flagging and fixing any issues around product that arise
WHAT YOU’LL BRING TO FINISTER
RE
- You will be looking to start your career in E-Commerce and will be keen to learn about all aspects of our online business.
- A keen eye for detail and a methodical approach to tasks and problem solving.
- Organised with the ability to meet tight deadlines.
- Excellent interpersonal skills, able to communicate across different areas of the business.
- Willingness to own and drive your personal development plan, and open to asking for and accepting feedback on performance
- Commitment to inclusivity and sustainability, and social and environmental sustainability
- Passion, energy and aspiration in line with Finisterre values, products, brand and customers
- Basic Excel skills
- Basic HTML knowledge.
Important
The successful candidate must, by the start of their employment, have permission to work in the UK. Please note that Finisterre are not licensed to sponsor overseas workers.
WHAT YOU’LL RECEIVE FROM FINISTERRE
We are offering a full time, permanent contract, based at our Headquarters at Wheal Kitty, St Agnes, Cornwall. As a Real Living Wage Employer, we’ll invest in you with a salary of £26,227.50.
But it’s not just a job. At Finisterre, we provide an opportunity to grow and develop yourself within at a fast-paced, growing B Corp certified brand with a great culture and an exciting purpose. You’ll get the chance to collaborate with a diverse community of people with a shared mission. In return, we take good care of you through a range of initiatives and rewards, including:
- 25 days holiday per year, plus up to 8 UK bank holidays (pro rata for pat time employees)
- Additional holidays for length of service
- Your birthday day off
- Up to 3 days of paid volunteering – we will support you in giving back to communities and causes
- A discretionary bonus scheme, based on company performance
- An enhanced pension scheme with Scottish Widows
- 60% product discount for personal and gift use
- 30% Friends and Family product discount
- Enhanced Family Leave policies to support you in growing your family
- Life assurance with access to an online wellbeing platform which includes, an employee assistance program, virtual GP appointments, digital gym, and a range of perks
- Access to a range of wellbeing resources, including counselling services, cycle to work, eye tests, and wellbeing activities
- Regular company and team social events
- Various discounts from our B Corp community
- Access our online Learning Library and company-wide training sessions delivered by both internal and external trainers to support you in your ongoing development.
- An hour to spend in or by the sea every Tuesday followed by Sea Tuesday companywide meeting
- And so much more!
Closing date: 25 September 2026.
Finisterre is committed to building diverse and inclusive teams. We celebrate difference and encourage everyone to join us and be themselves at work.
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Ecommerce Assistant employer: Finisterre
Finisterre is an exceptional employer, offering a unique opportunity to work at our stunning headquarters in St. Agnes, Cornwall, where the ocean inspires our commitment to sustainability and quality. We foster a collaborative and inclusive work culture, providing extensive employee growth opportunities, competitive benefits, and a chance to be part of a purpose-led brand dedicated to making a positive impact on the environment. Join us to develop your skills in a dynamic team while enjoying perks like generous holiday allowances, product discounts, and a focus on wellbeing.
StudySmarter Expert Advice🤫
We think this is how you could land Ecommerce Assistant
✨Get to Know Your E-commerce Community
Dive into specific e-commerce forums and groups on platforms like Reddit or Facebook. Engaging with these communities can open up opportunities and give you insights into what companies like Finisterre are looking for when hiring for a Ecommerce Assistant.
✨Showcase Your Skills with an Online Portfolio
In e-commerce, a strong online presence can set you apart. Create a portfolio that highlights any projects, case studies, or even personal ventures related to e-commerce. When you apply to Finisterre for the Ecommerce Assistant, a tangible demonstration of your skills could make a huge difference.
✨Attend E-commerce Events and Conferences
Keep an eye on e-commerce conferences and workshops in your area. Not only will you gain valuable knowledge, but networking with industry professionals could lead to job leads. Plus, if you're keen to work at Finisterre as a Ecommerce Assistant, rub shoulders with their representatives when possible!
✨Utilise Company Resources
Don’t forget to check out Finisterre’s career page for any unique application processes or opportunities that might not be listed on job boards. Applying directly through their website might give your application a bit more visibility, especially for a Ecommerce Assistant.
Some tips for your application 🫡
Show Off Your E-Commerce Savviness:When you're applying for an e-commerce role at Finisterre, make sure your CV reflects your familiarity with online retail platforms, digital marketing, and user experience. Highlight any relevant tools and technologies you've used, like Shopify or Google Analytics, to demonstrate that you’re well-versed in the industry.
Craft a Compelling Cover Letter:Your cover letter should not just reiterate your CV; it’s your chance to showcase your passion for e-commerce and how it aligns with Finisterre's goals. Mention specific projects or achievements that relate to the role, and don’t forget to express your enthusiasm for working in a dynamic, fast-paced environment where you can make a tangible impact.
Metrics Matter:In the world of e-commerce, numbers speak volumes. When detailing your past experiences, quantify your achievements wherever possible—like the percentage of sales growth you contributed to or successful conversion rates from marketing campaigns. This will make your application stand out and show that you're results-driven.
Tailor Your Application:Don’t forget to customise your CV and cover letter for the specific position at Finisterre. Use keywords from the job description, and address the unique challenges the company may face in the e-commerce space. A personalised application helps us see that you're not just applying everywhere but are genuinely interested in being part of our team.
How to prepare for a job interview at Finisterre
✨Show Off Your E-commerce Know-How
In a sector like e-commerce, having a strong grasp of current trends and technologies is crucial. Let’s make sure you’ve brushed up on key platforms that Finisterre uses—think about popular e-commerce software, digital marketing strategies, and how these affect consumer behaviour. Being able to discuss these intelligently can really set you apart.
✨Portfolio Power: Showcase Your Results
For a full-time e-commerce role, it’s key for us to present a portfolio that highlights your results rather than just your tasks. If you’ve worked on campaigns or projects, bring examples that showcase your contribution and the impact they made—use metrics if you can! This helps to illustrate your value in a real-world context.
✨Technical Questions: Prep for the Specifics
Get ready to tackle some technical questions related to e-commerce analytics, SEO tools, or website optimisation. Think about any past experiences where you utilised data to inform decisions or improve sales. Being prepared with specific examples will showcase not just your knowledge, but also your practical application of it, which we all know is crucial!
✨Engage in a Conversational Style
Full-time interviews can feel quite formal, but try to keep it conversational, especially if you click with your interviewers at Finisterre. Share your thoughts and ideas about the future of e-commerce, and don’t shy away from engaging with their questions openly. The more genuine and relatable you are, the better connection you’ll create!
